Zoryana Bohutska _SaaSJet_ Atlassian Partner

yes, it`s common and unresolved problem

Hi @Cristina Klipii Maybe information in this article will be useful for you https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-get-SLAs-real-time-statuses-on-your-favorite-Jira/ba-p/1771022

Hi @Madhu Mullangi I think automation can helps you

Hi @Blake Also, you can consider other tools for SLA setting, for example, SLA Time and report. It allows set SLA timer for issues from any Jira`s projects (Jira Core, Jira Software, JSM). In your case, you can add "comment" condition as trigger to stop SLA timer and set time limit, after it branches you can set the…

Hi @Luke You can look at another option like the app Time Between Statuses from Atlassian Marketplace. Using it you can set start/pause/stop statuses for time calculation and get the data you need. Hope it will help This app is developed by my team, so let me know if you have any questions. Regards

Hi @Corentin Also, you can try Dynamic Filter - it allows you easily to create custom filters with a user-friendly JQL replacer. After you can show in graphs statistics data about time spend, story points, statuses, and other issue fields by gadgets to Jira Dashboard. Hope it will help This app is created by my SaaSJet…

@Nikki Zavadska _Appfire_ Thanks a lot for your comment. Yes, data security is one of the top priorities for us in application development 😌

Hi @Sami Purho Also, you can look at Time Between Statuses. This app allows calculating time tickets or issues go from status to status. You just need to set the start and stop statuses for the timer. If you will have any questions, let me know (this add-on was developed by my team) Regards Zoryana

@Sebastian Torstenson Highlighted on the screen - you can edit as you wish. In your case, you need to enter your message and insert such text {{comment.author.displayName}} In parentheses - name of the person who commented But if you want the users tagged in the comment to be deduced in the custom field - they and so will…

@Huwen Arnone _Deiser_Devoteam_ Thank you :)

Hi @Sebastian Torstenson Thank you a lot for your comment. There have been mistakes in JSON. We`ve corrected it, and now you can try again. But pay attention that in "YOUR FIELD NAME" you should type your custom field. Best regards Zoryana

@Brennon Obst It`s in our roadmap 

Hi @Sebastian Torstenson Where do you want to display data about the last comment? On add-on Time in status for Jira Cloud or on another one? To get help from SaaSJet support team contact us here https://saasjet.atlassian.net/servicedesk/customer/portal/1

@toddler Jira Servicedesk = Jira Service Management = JSM This app allows setting and monitoring SLAs for tickets from Jira Servicedesk (JSM). It`s just one of the alternative solutions.

@Heiko Gerlach As an alternative solution, you can consider SLA Time and Report. It allows you to expand and collapse SLA timer at any time. But before your team should use it also for SLA configuration. This app was created by my team, so let me know if you have any question Regards Zoryana / SaaSJet 

Hi @toddler Using SLA Time and Report (created by my team) you can expand and collapse SLA time data at any time you need. This app allows set and track SLAs for issues from JSM, Jira Core, and Software. Regards Zoryana SaaSJet team

Hi @Henrik Åmark Using HR: Employee User Profile you can add any data about employees to Jira including birthdays. This information can be added us custom fields, so you can use JQL for searching. This app was created by my SaaSJet team, so if you will have any questions, let me know. Regards

Hi @Matthias Gaiser _K15t_ Please add the video to our new post for apptoberfest https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Apptoberfest-Demo-How-to-find-out-the-amount-of-consumed-beer/ba-p/1838976 Thanks!

Hi @praktikant3 To the list of tools described before, you can explore other alternatives: - Clockwork - for time logging, allows filter data by any custom field (it can be the name of client or organisation) - Time in status for Jira Cloud automatically calculates time issue was in work (in each statuses). To get this…

@Ivan Garcia _Appfire_ thank you!

Have you tried app Time between statuses? Also, Time in status for Jira Cloud allows measure time in each status and for a group of statuses for each issue. Also using the Pivot table feature you can get time in each field or time in status for each issue type. If you need help, let me know because those apps are created…

Hi @Christoph Winkler Time in status for Jira Cloud should help you with this request. It shows data about time issue was in each status and generate a report about the average time in each status. If you need help or have questions let me know because this app is created by my team. Regards 

Hi @Pascal You can use any app for Cycle and Lead Time calculation. You can read more about such tools here in the article https://community.atlassian.com/t5/Marketplace-Apps-Integrations/3-tools-to-analyze-Cycle-and-Lead-Time-in-the-Jira/ba-p/1403775 Regards

Hi @Baylor Peak You can try HR: Employee User Profile (created by my team). It allows storing and managing all employees' data. And app Business Process Manager will help you to automate the process of onboarding or offboarding. Hope those tools will be useful for you Regards

Hi @Maribel Pinillos You can try the Pivot table feature in Time in status for Jira Cloud (created by my team).

Hi @Robin Also, you can consider SLA time and report (created by my team). It allows set SLA timer for any Jira projects (Core, Software, JSM). So you can use it for all lever of support. Additionally, this tool generates reports about exceeded, met, and in-progress issues. Regards

@Michelle Salguero You can try SLA Time and Report app. It allows tracking SLA time for Jira cloud issues. As triggers for start\stop of time calculation, you can configure any issue field, including assignee. 

@Laura Holton _ACE Manchester_ @Suvradip Paul thanks for comments 😊 Hope Business Process Manager will help you to save time for more useful and pleasure deals 😉

Hi @Arne Pulle Also, you can look at the other solution Dynamic Filter

Hi @Prakhar Raj Hope you have found the best solution for you, but for those who are still looking for a solution Time Between Statuses (created by my team) can also help. It allows set start and stop statuses for time calculation. Regards