Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @RM I had the same problem when I wanted to view all issues we resolved last month. I can`t find right Jira filters, so I used Dynamic Filter (created by my team). It allows select any issue field and date period for filtering. In my case, I selected issues' field resolution date and date period I needed. As the result,…

So I think you need tool for SLA configuration. Where you will be able to set Severity Flag as a condition for starting, and status OnHold - for stoping SLA timer.

Hi @felix.weber You can try Issue History app, it allows you to filter history log by changes made by Automation. This add-on was created by my team, so we will search how can we get data about automation names. When I will know the result, I let you know. Hope it will help you Regards

Hi @Anzar Khan If you use Asset from Jira, then there is such a custom field - Assets. If you create a task, for example, "John's boarding", then the goal of Automation can set - Laptop, as soon as you create a task of a certain type in a particular project. Once you create the task "John's offboarding", automation can…

Hi @Dayanand You can try do this with Time Between Statuses (created by my SaaSJet team). This app allows set start, pause and stop statuses for time calculation. Regards

Hi @Sean Wood Also, you can try the application SLA Time and Report for Jira (created by my team). At its configurations, all date fields have the option "Based on field value". This means that the SLA starts at the date and time specified in the selected issue field. Accordingly, if you make that the automation always…

@Dirk Ronsmans thanks for your comments. We're happy that our solution feeds your needs :) Due to the fact that the application is new, in the near future, we plan to add more features to the Cloud Version to make it more useful. But if we will continue to receive requests for the Data Center version, we will add it to the…

Hi @Rajesh Balakrishnan To avoid team delays also, you can consider setting an SLA timer for your Jira issues. For example, one of such tools which can help you at this is SLA Time and Report (created by my SaaSJet team). It allows configuring timelines with automated actions to the list of issues you need. Also, it can…

HI @Arrvid Carlson You can search apps for reporting in Atlassian Marketplace in the section "reports". Our team use such tools: - Reports in Jira Dashboard - Clockwork - for team time tracking - SLA Timme and Report and Jira Service Management - for SLA tracking - Time in status for Jira Cloud - to monitor delays in…

Hi @Peng Xiao Are your pages available for Google search now? 

Hi @Lars Bernhardt Also, you can try another app from Atlassian Marketplace - Business Process Management. It allows create business processes with forms and set permission to configure it by any of your Jira users. If you are interesting, let me know (this app is created by my SaaSJet team). Regards

Thanks, @Pramodh M Hope it will be useful for community members :)

@Piotr Flisikowski You can also check out Issue History. My team has developed an app to monitor all changes that have been made in the selected list of issues. You can set any date range you need to get the report. As result, you'll get a history journal for every activity and find out: - What changes were made to the…

Hi @Shah Baloch You can also check out Business Process Manager for Jira Cloud (app developed by my team). Using it you can create process templates with a set of forms, checklists, and /or instructions. The form assigns only to concrete users and only in one issue. I hope, it will help

Hi @Liesl Jordaan To understand how much time something is being blocked you can also try Time in Status for Jira Cloud. It allows getting time in status for each issue type, including epic. You can read more and view the video on how to do it here. Please pay attention that this app is developed by my SaaSJet team. Regards

Hi @Brendan Gray Under "time fields" do you mean data about logged time to issues?

Hi @Mouly Swaminathan Here are two other solutions (created by my SaaSJet team) that you can check if you want to know when issues moved from Ready for Development to Dev Complete. • Issue History - gives a full history of statuses changes (you can read more here) • Time in Status for Jira Cloud - shows the entrance date…

Hi @Balakrishnan and welcome to the community! Also, if you have a repetitive business process, you can automate creation issues from templates using Business Process Manager (created by my SaaSJet team) It allows creating issues templates with different fields: dropdowns, multi-choices, checkboxes, radio buttons, etc.…

Automation is the best solution, but if you will have problems with setting, you can consider a third-party solution - SLA Time and Report. This tool allows to configure SLA for all Jira projects and set automation actions for overdue issues, like: status change, assignee, or priority changes.

Hi @[deleted] Resolution Time Report you can have only for tickets from Jira Service Management. For issues from Jira Software you need to use apps from Atlassian marketplace like add-ons created by my team Time between statuses, Time in Statute for Jira Cloud or SLA Time and report, etc. Regards

@John Morales, Unfortunately, we don't have a version for Data Center now. But we are considering to add it to this product roadmap. Thank you for the request.

@Kishan Sharma thanks for help

Hi @Michael Fuchs Please text our support team or email us at support@saasjet.com (first response time ≤ 4 hours), and we will try to help you with this issue. Best regards Zoryana

Hi @John Morales You can try the Pivot table feature in Time in Status for Jira Cloud: 1. Go to Pivot table view 2. Set Fields 3. As the result you will get such data Hope this will help you Regards

@Sergio Becerra Hope it will be useful for you :)

@sudarshan thank you!

Hi @Sara Posedel You can try Issue History. This tool lets you view the full history of changes made by each user in Jira issues. Regards

¿Quiere una solución para Jira Service Management o para Jira Software? Para JSM, puede establecer la compilación en SLA para Time en la primera respuesta. Además, puede considerar la aplicación SLA Time and Report para establecer límites de tiempo con escaladas.

Hi @Jan Mostowski Also, you can consider SLA Time and Report as an alternative solution. It allows to set flexible SLA conditions, build-in escalations, and generate table/graph reports for L1, L2, L3 support. If you need more detail let me know (I'm one of the SaaSJet team, which developed this app) Regards

Hi @Rex Menor For SLA setting in Jira Service Management, you don't need any application from Marketplace. Only for setting SLA for issues from Jira Software or Core, you can use an add-on from Atlassian Markeplace.