Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @Akshay Aggarwal The report that Jack has shown is for SLAs tracking for tickets from Jira Service Management. For Jira Software, you can track SLA time using third-party tools like SLA Time and Report. Using it, you can set conditions for the SLA timer according to your statuses and set escalation for overdue issues…

Hi @Lee Street You can try Advanced issue search

Hi @jlee What tool for SLA setting do you use? You can`t use Jira Service Management for setting and tracking SLAs for Jira Software projects. You need to install the Atlassian marketplace app, like SLA Time and Report (developed by my team).

Hi @rajesh_tn Also, you can consider solutions from atlassian marketplace. For example, you can take a look at add-ons developed by my team: Dynamic Filter: JQL Replacer lets you create custom filters and compare each assignee data for the list of issues selected in this filter in the gadget for Jira Dashboard. In the…

@Calvin Westerveld It's great! :)

Hi @Gajanan Sasane Also, as an option, you can try to set your query without JQL in Dynamic Filters: JQL Replacer add-on (developed by my team). It allows you to set requests by Smart Field Manager. Select items you need: Add created Smart Field to the Dynamic Filter: Hope you find it helpful. Regards

Hi @kvdmolen Also, as an alternative solution, you can try Dynamic Filter: JQL Replaser & Gadget (created by my team) It allows creating a dynamic filter to get the issue count for each month. But it would be best if you created separate filters for each month. For example 1. Create smart fields - for months - for project…

@G subramanyam @Bill Sheboy I'm happy that this article is useful for you! @Bill Sheboy Thank you for the recommendation.

If you don't find another solution, you can try the Dynamic Filter app (developed by my team). It allows creating advanced filters for next-gen and classic projects. To filter the issue list by your request, do such steps: 1. Add Smart Field 2. Create a Dynamic filter by adding before created Smart Fields. And save it…

Hi @Charan goud Also, if your team has something like a service-level agreement (SLA) for time KPI, you can try to set SLA Timer using JSM (for support tickets) or one of the apps from Atlassian marketplace (for Jira Software or Jira Core issues). The tool for the SLA timer will give the target date in the issue custom…

Hi @Artūras Rimkus This JQL works for me. Do you want only to show a list of issues or return to some status?

Hi @Alexander James Creamore Go to the support project, SLA settings, and select On Hold status as a condition for pause SLA timer.

Hi @matthew.wah If you are still looking for a way to set up multiple backlogs and sprints for one project, you can try Dynamic Filters: JQL Replacer addon (created by my team). It allows you to set requests easily without JQL knowledge. All you need is to choose the required data with the help of a visual designer: Then…

Hi @Jorge Eduardo Olmos You can consider a third-party solution like Dynamic Filter: JQL Replacer. It allows creating filters for the assignee list without JQL but using custom Smart Fields for Dynamic Filter. So at any time, you can view assignee names of created Smart Field. I hope it will help. Regards

Hi @Laura Stokes Also, you can try Time in status for Jira Cloud created by my team SaaSJet. It automatically calculates the time each issue was in each column (status). Regards

Hi @Bud Herz Yes, if you haven`t enough time to build automation rules or REST API, you can try apps from the Atlassian marketplace. For example, my team SaaSJet developed the list of apps that can help you: * Issue History lets you view the full issues changelog, including status changes. So you can view who and when…

Hi @Sachin Bagmare You can use JQL or an app like Dynamic Filter: JQL Replacer (created by my team). The last one lets you filter issues by criterias you need. I hope you will find the best solution for you. Regards

Hi @fmak Also, you can try the app created by my team - Dynamic Filter: JQL Replacer. It lets you filter the issue list without JQL knowledge. In your case, you can create make such configurations like in this screenshot. If you need more information, place let me know. Regards Zoryana

@Samuel Prathipaty yes, this app allows adding gadgets to Jira Dashboard

Hi @Rafal Sojka Also, you can try Dynamic Filter add-on (created by my team). It lets you create filters without JQL. And you can order any field easily, just click on any column header and data will sort by it. If you have any questions, let me know. Regards.

Hi @Earl McCutcheon Ok, thank you! I will edit my comment.

Hi @Cheong sanghun As an alternative solution, you can try Dynamic Filter (developed by my SaaSJet team). It allows you to create requests without JQL. So you can filters issues by visual composer. 1. Create Smart Field: field - fixVersion, operator - not equal, value - version 4.0 2. Create Dynamic filter using issue…

Hi @Simon Le Voi For SLA, you can use a build-in SLA setting in Jira Service Management. For reporting, you can try default and custom reports. For additional possibilities, Jira`s users search at Atlassian Marketplace. Regards

Hi @pr-abhishek Using Dynamic Filter add-on you can filter the issue list by multiple assignees.

Hello @Delane Zahoruiko As an alternative solution, you can try Dynamic Filters app. It allows creating dynamic filters using the visual editor and save them for Jira's filters. Also, its 3 types of Gadgets give the ability to monitor data about issues selected by dynamic filter at Jira Dashboard. I hope, you find it…

Hi @Kat For this case, you can try Issue History app. It lets you get the history of any changes, including statuses. But it hasn't a gadget for Dashboard. If this solution is interesting for you, let me know, and I can help you get the data you need. Regards

Hi @Gajanan Sasane Also, you can try Time in status for Jira Cloud (developed by my team). It automatically generates reports of time issues spend in each status and time each user was assigned to issues. Regards

Hi @Gajanan Sasane Optionally, when you don't know how to build JQL, you can try to use Dynamic Filters: JQL Replacer for Jira. Choose the date ranges you need (as shown on the screen below), and you'll get the list of issues you are searching for. Regards

Hi @Jamel MALEK For the roadmap, you create epics, and for Sprint, you create issues. You can create Sprit without a Roadmap.

Hi @Carla Ann Rowland Also, to avoid manual work, you can try Issue History add-on. It lets you get and save all changelogs. Regards