Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @Maruthu Kathiresan You can try the build-in solution Control Chart to get lead time. But if you want pause time calculations you can try the free trial version of Time between statuses. This add-on will show you the Lead and Cycle time report after the configurated start, pause and stop statuses. There are you can…

Hi @Binoy Thomas To keep a track of changes in each issue view you can try the build-in "History" tab. So you will need to come to each ticket and check the information you need manually. But if you want to get this data automatically and in one place with the list of issues you need - try an app like Issue History. Also,…

Maybe, you choose the issue that was only in one sprint. Because I haven't do specific settings, but this data available if for me. Have you permission to manage sprints?

Hi @Kai_Rehm Also, app Time in status for Jira Cloud can help you to get this information for Jira Software and Jira Service Desk projects. You can do it by choosing report assignee time - shows the time that a particular user was assigned to each issue. This add-on allows create user groups for calculation time each team…

Hi @Keith Mcdowell First, click "Jira Settings" and then choose "Apps". Then go to "Manage add-ons" page. Type name of the app you want to delete in the search box and click "uninstall" Hope it helps

Hi @Janelle Seto To the tools listed above, app Time Between Statuses can help you solve your request too. It tracks how much time was spent on development through to completion by setting the start/stop/pause timer preferences. Also, using this add-on you can highlight overdue issues by setting time limits and export data…

@Lenin Raj Thank you very much!

Hi @lawrence.brodeur If I understand you correctly, you can check out this tool https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview It will help you export data with the kind of changelog you need, including the history of statuses changes. Hope it helps

I have met the same problem today

@sri.rangineni Yes, I agree with comments before, history tab will help you if you want to see changelog in each issue view. So for that, you will need to come to each ticket and check the information you need manually. But in case if you would like to get this data automatically and in one place with the list of issues…

Hi, @Marius Did you try the history tab in issues view? Also, you can try other solutions - to use the additional app like Issue History. It let you monitor all changes made in each issue, like linked issues (when and by what user it was made). But this information you can`t see in issue view, just in plugin grid. Regards

I'm also wondering if this is possible. These questions might be better asked in the developer community https://community.developer.atlassian.com/

Hi @Jakub Sławiński The simplest solution is to view exported reports of transactions. I agree the interface of licenses and transactions reports for vendors is not comfortable. Because it is difficult to monitor this information and we should click on every row. Will be nice to have the ability to filter customers for…

Hi @Timothy Yes, Kevin and Emre are right. You can get Cycle or Lead Time by using the build-in Jira Control Chart or by using additional apps, like such below: * Time in Status for Jira Cloud can be useful for you with its grouping time in statuses, * Time Between Statuses - with setting the start/stop/pause status for…

Hi @John Pace Also, you can set automatic closing of issues after some time period Regards

HI @Sally Abd Elrahman If you need to view data about the time spend in each status app Time in Status for Cloud Jira can help you. This add-on can generate 7 reports: time in status, average time, assignee time, status entrance date, time in status per date, status and transition counts. Also, users can monitor reports…

Hi @neelam annad This app looks like that you need https://marketplace.atlassian.com/apps/1218151/capacity-tracker?hosting=cloud&tab=overview&_ga=2.135707761.1716697838.1579461263-954212144.1570005741 . It has many customers and good reviews. Hope it will help you

Dear @DevaKiran Team of SLA Time and Report is already working on developing the email notification (when the SLA is going to breach). We plan to add it near a month. We would appreciate your patience! Best Regards, Zoryana, SaaSJet Team

Hi @Thomas Cucolo If you use the cloud version of Jira, take a look at one of the apps. With Time in Status for Jira Cloud you can get cycle and lead time by grouping statuses. And using Time Between Statuses you can set the start/stop/pause status for time monitoring. Hope it helps

Hi @Don Nelson For the cloud Jira version, you can use one of our apps: Issue History - will help you keep track of all updates that have been made in an issue. To get the data you asked, you can filter issues by each assignee you need. Also, available selection by project, filter, report, label, and sprint. Then you can…

Hi @Lasse Linzer In our company, we use different projects for each department team (developers, support and marketing team etc.). And different sprints (bourds) we use for each workflow periods. But it depends on your needs. You can read more about bourds…

Hi @ktran In case if you need to view the history of all changes that were made in issues in one place, our app Issue History will be useful for you. This add-on lets you select issues by project, filter, label, sprint, report, assignee and monitor any changes made by each user (as you asked). Also, all data from this…

Hi @José Agnaldo B_ de Sousa To get SLA for Jira Software you can use an additional app. One of them is SLA Time and Report, which shows time to SLA at each issue panel. This add-on counts SLA time for issues from Service Desk (but cannot configure it). Also, it allows create multiple calendars to exclude non-working…

Hi @Madison Rojas As I understand, you need a solution for Jira cloud, so you need a suitable add-on for this version. One of them is Time in Status for Jira Cloud. At this app you can find the report Transition Count, whit will show the information you asked.

Hi@Will Bebee Maybe, this screenshot will help you.

Hi @Laura Theo Also, you can use app Time in Status for Jira Cloud to know the exact time your team spent on each Status (by report Assignee time in status). And Issue History can help you monitor when and what changes happened with each issue (including status changes). Best Regards, Zoryana, SaaSJet

Hi mariana.solana@pedidosya.com We had a similar problem and it was solved with the right settings. I agree with @Ravi Sagar _Sparxsys_ you need really carefully to review all the settings or write to the Jira support.

Hi @Udit Shah Can you please share what tool you are using? It is a build-in solution of Jira or plugin? Thank you in advance

Hi @Sylwia.Jagielska You can search solution at the marketplace between apps by keyword "work log" Also, you can find useful information in such discussions like this https://community.atlassian.com/t5/Jira-questions/Work-Log/qaq-p/1017826 Hope it helps

Hi @Cindy Chan Another option you can try - is to use an application SLA Time and Report. It allows count SLA time for issues from Service Desk (but cannot configure it). Users of this add-on can choose the time data format they prefer: minutes, hours, days or weeks. Hope it helps. Regards