Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @Ranjit Kumar Another option you can try - is to use an application SLA Time and Report. It allows view issues and SLA time from Jira Service Desk (but can't configure it) and this data is available for export as XLSX or CSV doc. So you can share these exported files with your colleges.

Hi @vivek jain With Time in Status for Jira Cloud is possible to check for how much duration a ticket has been stayed in each team (as you wrote L1 and L2 team) and in each status. You can do it by creating users groups in column manager at the report Assignee Time. Also, this app can help you to group statuses of workflow…

Hi @Marta Grzegorzewska Maybe, plugin Issue History can help you. It shows the history of all changes that were made in issues of Jira Cloud. For searching data you need, you can use advanced issue selection (select by project, filter, report, label, sprint, and assignee) and track changes made by a specific user. Also,…

Hi @Feyo Sickinghe One of the plugins which can help you is Issue History. This app displays the history of all the changes that had been made in selected issues. Also, it lets you monitor updates made by each user and export data of changelog you need. Regards

Hi @Rashid Owais Maybe add-on SLA Time and Report can help you? It lets create and track SLAs for issues in Jira Cloud. Beside it, the application counts SLA time for issues from Service Desk, but cannot configure it. Hope it will help you Regards

Hi @Jason Sweet To set SLA option for non-Service Desk project you can via add-on SLA Time and Report. It lets create and track SLAs for issues in Jira Cloud. This app lets you configure SLA Timer by Project, Issue Type, Priority and any other standard or custom field (like Assignee, Reporter, Start date, Labels etc.)…

Hi @Jagan Shankar and @Joe Pitt Time in Status for Jira Cloud by SaaSJet could be a great solution for you. This app can generate reports of how long your issues stayed in a specific status. It provides the possibility to view data as number tables or as charts and export them as XLSX or CSV files. Also, using this add-on…

Hi @Len Hoffman Now is available a solution for Cloud version Time Between Statuses (Server and Cloud). This app will help you to get the status to status time of your Jira issues. 

Hi @[deleted] You can try these great apps for controlling time spends and monitoring the project's workflow: * Time in status for Jira Cloud * Time Between Statuses * SLA Time and Report * Issue History Data from all these add-ons are available for export. Hope it helps

@Danny I'm sorry, but there is no built-in solution in the Jira Cloud now. Alternatively, you can try the free trial version of the other application Time in Status for Jira Cloud by SaaSJet. It calculates status duration in the numeric table form and a graph view. You can also try the application Time Between Statuses and…

Hi @Liam Maeder Recently released an app Time Between Statuses. It can help you calculate the status to status time. So you can easily monitor the Cycle and Lead Time of your Jira issues and export data you need as XLSX or CSV file. Best Regards.

Hi, You can try app Time Between Statuses. It allows set manually starting and ending status, between which the time would be measured. Also here you can set time limits. When time limits are exceeded, it will be visually allocated for a specific issue of the project. This report is available for export as XLSX or CSV…

Hi @John Anaya, We recently released the new application Time Between Statuses, which helps you to resolve this request. Using it you can monitor the execution time between statuses in the workflow. Also, available data export as XLSX or CSV file and you can analyze it using Google Spreadsheets, Microsoft Excel (get the…

If I understand you correctly, app Time in Status for Jira Cloud or Time Between Statuses could help you to get actual time issues had spent in each workflow stage or total for at all of them. All these data are available for export. Hope it helps

Sorry if my explanation is unclear. You can get more information about this app on the marketplace https://marketplace.atlassian.com/apps/1220741/sla-time-and-report?hosting=cloud&tab=overview

Hi @ktran Pay attention to the SLA Time and Report. It lets create and track SLAs for issues in Jira Cloud. Using this instrument you can view time to SLA at each issue panel and as a report at the app. Also, you can export SLA reports as XLSX or CSV file. Please note, the application counts SLA time for issues from…

Hi @Esther Strom You can try our app SLA Time and Report for Jira Cloud. Using this app you can configure SLA Timer by Issue Type, Priority and any other standard or custom field (like Start date, Change start date, Created, Date of First Response, Last Viewed, Updated etc.) But please note, this add-on counts SLA time for…

Hi, Alternatively, you can try the application Time Between Statuses. It helps to get the Cycle and Lead Time of your Jira Cloud issues. Holp it helps.

Hi @Luciano Vaz Now is available the solution for Jira Cloud users - Time Between Statuses. This new app helps you to get the Cycle and Lead Time of your Jira issues. Our users can set the start/stop/pause timer preferences and highlight overdue issues by setting time limits. More information read at the Atlassian…

Hi @JD Lobue You can try Time Between Statuses for customizing the calculation to get the Cycle and Lead Time of your Jira issues Also, you can get the visual colour tagging on the issues where the time limits have been exceeded (for both Warning and Critical Time. Regards Zoryana

Hi @RishiIssue History can be useful for your case. This app displays the history of all the changes that had been made in each issue. 

@Andrew ThomasAlso, you can try app Time in status for Jira Cloud by SaaSJet . One of its reports "Assignee time" will help you. Just filter data by Assignee or Reporter and you will get information about all issue that was assigned to that employee. Besides that, you can see a time that he and other persons were spent on…

@Glenn Taylor You can try app Time in status for Jira Cloud by SaaSJet and choose one of its reports "Assignee time". Then filter data by Assignee or Reporter. And you will get information about all issue that was assigned to that employee. Also, you can see there the time that he and other persons were spent on this issue.

@KAVIRAJACHOLAN_SELVARAJ To set up SLA, you can use built-in SLA for Service Desk or additional app like SLA Time and Report for issues in Jira Cloud.

Hi @Michael Borg Brincat For Cloud version you can try the app SLA Time and Report

@Charles Delaporte The app Issue History can show you date and time when each status was changed

Hi@David Loszewski The add-on Time in Status for Jira Cloud by SaaSJet has been updated recently. Now you can also view all reports as charts (Pie, Bar and Area Charts). Also, you can add this data on your Jira Gadget. In addition, there are new reports: assignee time, average time, status entrance date, time in status per…

Hi @Sam Ferguson Now you can get the average time in status using our app Time in status for Jira Cloud by SaaSjet. In the updated version of this add-on you can measure your team delivery with new kinds of reports and also view them as charts (Pie, Bar and Area Charts). You can try all of the above and much more with the…

Hi @Heather Connally You can track your issues SLAs and get to know whether the tasks are getting resolved in the allotted time/without any overdue with SLA Time and Report. If in the workflow Step=Status, then apparently you can set a few SLAs in this add-on that will be turned on when you enter the Status (Step) and…

Hi@Mark den Uil At the current moment, it's not possible to get information about time in status using JQL code or using the built-in functionality of Jira Cloud. You can obtain this data using the add-on like Time in status for Jira Cloud by SaaSJet. It generates 3 types of reports at the moment: - Status Count - shows…