Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @vcatl2020 When you view the issue view tab at the activity menu in the History section, you can see the approximate time when the status was changed. Using this information you can compare this data to calculate how long the ticket was in each status. But at any time you can try the trial version of an add-on like Time…

Hi @Ashley Hill In case if you will need to set SLA option for non-Service Desk project you can via add-on SLA Time and Report. It lets create and track SLAs for issues in Jira Cloud. This app lets you configure SLA Timer by start, stop and pause statuses and by setting a time limits. But pay attention that the application…

Hi @Luzius Meisser "Jira hasn't a function for "closing" a project. To hide the project without deleting it, you can follow the steps outlined on this page (see section How to hide (or archive) a project)." Regards

Hi @Jason Hayman Also, to find bottlenecks in the flow of issues during a sprint you can try the gadget from Time in Status for Jira Cloud. It let you view data about time in each status at your Jira Dashboard. Optionally you can monitor status duration reports in a chart or issue list view. So with graphs, you can easily…

Did you select the right sprint?

Maybe, this discussion can be helpful for you https://community.atlassian.com/t5/Jira-questions/Moving-from-Wrike-to-Jira/qaq-p/851467

hi @Susi_Alex Please modify the link as it will link to your working document;)

Hi @Robert Okemo As an alternative solution, you can try Time in status for Jira Cloud by SaaSJet. Besides 7 kinds of reports, data export and other standard functionality, this app has such advanced features: - Grouping time in statuses to get the Cycle and Lead Time - Ability to view reports as Charts - Available Gadget…

Hi @viswanath ramadugu I think in your case Jira Server could be better solutions. You can read more in this comparing https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html or in this discussion https://community.atlassian.com/t5/Jira-questions/server-VS-cloud/qaq-p/108237 Hope it helps…

Hi @aleksey.shishkin Using Time in Status for Jira Cloud by SaaSJet add-on you will be able to get both graphical and numerical data about time your issue spend in each status. Also, you can view the status duration report using our Gadget at the Jira Dashboard. Hope it helps Regards

Hi @Olya Kosousova add-on Issue History can show you all history of activity including a history of status changes. So you don't have to search for the changelog of every issue manually. You can track all issues history automatically and in one place. Also, you can monitor updates made by each user and export data for…

Hi @aleksey.shishkin Also, you can get Cycle and Lead time with add-on Time Between Statuses. It calculates date after configuration where uses can set start, pause and stop statuses. You can monitor status to status duration data about each ticket in іssue view panel. Additionally, now is available ability to configure…

Hi @Ste Wright Thanks for mentioning your Time in Status for Jira Cloud. Yes, in this case, our add-on can be the solution. @Janelle Seto to get such information that you require, it is necessary to create Status Groups. Using this tool the time spent in statuses you are needed will be added. Best Regards

great, thanks)

Hi, Many users have the same problem https://community.atlassian.com/t5/Jira-Software-questions/Pie-Chart-Not-Loading/qaq-p/1305909

Hi @Manjunath Angadi Maybe, the problem in permissions? Looks like this discussion can be helpful for you https://community.atlassian.com/t5/Jira-Service-Desk-questions/SLA-not-showing-in-Service-Desk-issue-view/qaq-p/1179576 Or you can check Servis Desk's…

Hi @David Anthony You can export data with app SLA Time and Report, which counts SLA time not only for the Service Desk tickets but also for all issues from Jira Cloud (Jira Software, Jira Core). In case if you need the average time assignee had spent on each ticket, try the report Average Time from this app. To get…

Hi @Harish Kumar You can solve this request using one of our SaaSJet apps: Issue History lets you view all the changelog of Jira issues. Including each assignee history of activity. Time in Status for Jira Cloud be useful for you by its reports Status Count - calculates how many times an issue has been in each status by…

Hi @Andrew Q. In this post was discussed how to automatically assign the issue to QA team https://community.atlassian.com/t5/Jira-questions/How-to-automatically-assign-Bugs-to-QA-team-assign-back-to/qaq-p/1236262 Looks like it requires an application like Automation for Jira by Atlassian (it for server version).

Hi @Shinsuke Maita Also, you can try Issue History. This app lets you get all the changelog ordered by the time period you need. Data from the plugin is available for export. Regards

Hi @sven.dillmann Time Between Statuses will help you with this request. This app lets you set start/stop/pause timer and time limits. Also, using this plugin you can set email notifications for issues with exceeded time limits and monitor status to status duration in Issue View Panel. Hope it helps

If you on Jire 's next-gen project, there isn't time tracking 

Hi @Rachel Gauvin You can set SLA time for your issues. For example, using this app, you can select start/pause/end statuses and choose the time limits. Current SLA time you will be able to monitor in each issue panel or on the add-ons grid. Hope it helps

Hi @Skience NYL Bitbucket Acct (Tag Giese's old acct) Yes, our app calculates status duration data for Service Desk. If you have further questions don't hesitate and contact us through a SaaSJet Support or via email support@saasjet.atlassian.net. We will be happy to help you! Regards, Zoryana

Hi @Jim Ting Our application Issue History may be the perfect solution for now. It will show you the entire history of changes from the beginning of the issue's creation. Add-on shows the changelog ordered by the time period you need. Hope it helps

Hi@Brindha Ravichandran You can get the time spent on an issue using the app like Time in Status for Jira Cloud. This plugin counting data about status durations and at the column "total" you can find the summed amount of time spent on each ticket. Also, you can monitor cycle time for each issue using Time Between…

Hello @Scott Reopelle Alternatively, you can try the additional plugin, such as our Issue History. It allows you to view all history of changes that have been made with the issues. You can optionally filter issue list by the user who made changes. That will help you see the entire activity history of a particular user,…

Hi @Manjunath Angadi Maybe, you mean SLA timer for Servis Desk? More about its setting read here https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html About time tracking you can read in this…

Hi @Diego J Vasquez If you use Next-gen projects time tracking is not available yet https://community.atlassian.com/t5/Jira-Software-questions/Re-Jira-Cloud-Time-Tracking-Report/qaq-p/1288106/comment-id/64846#M64846 But as you mentioned about time status reports you can try an app like Time in Status for Jira Cloud or…

@Lenin Raj Thanks for the reply! Is its implementation planned?