Mark Campbell-Vincent_ghir58 Atlassian Team

@GABRIEL FLORES HERNANDEZ - The incidents you're seeing are major incidents across all projects. This feature cannot be changed since it's used to show all major incidents from Opsgenie regardless of the project you're currently in. 

Hi @GABRIEL FLORES HERNANDEZ - You can use the Search Query for incidents to see the preferred projects. The best way to do this is to first add the {{projectKey}} to the description field in the JSM integration. Now when a JSM ticket creates an alert -> incident in Opsgenie, the project key will be added to the incident's…

Hi @[deleted] - It sounds like using the Audience specific page would work in this use case. Each client would be a group that are affiliated with their own components/infrastructure. You can also configure the page to have separate metrics for each group. Here's how it could be set up: Client 1(Group): Associated…

Hi @Kyle Hilbert - Thanks for reaching out! The email automation currently only updates the corresponding component. You will need to separately create an incident if you would like to describe what is happening to your service/component. This means that your Sales director will need to have access to Statuspage in order…

Hi @Kashish Gupta - This error is pointing to your account in New Relic. This could mean that there isn't a New Relic account with the API key you pasted in Statuspage, or the key is no longer valid. If you're using a subaccount in New Relic, make sure you're linking to the right subaccount. Looking at this article, there…

Hi @Jam Creencia - Could you provide exactly which step you're stuck at in the instructions? Would you be able to provide a screenshot of how your Pingdom account is set up? Do you not have a Users and teams option in Pingdom?

Hi @Brian Craft - There could be a few things at play here, but it may be best to have us troubleshoot this in a ticket to get a better idea of what's happening. If you could open a ticket with us here, we'll be happy to further assist. 

Hi @Christian Malachowicz-Lissau - Our system should automatically handle DTS adjustments. Did your maintenance start at the correct time? 

Hi @Basil Hendroff - I can definitely see that being useful. This would cover service/component dependency for components that are dependent on multiple parent services. I've created a feature request for this. Once there is any insight on the internal ticket, I will make sure to update you here.

Hi @Clem Van Der Walt - We'll most likely need a bit more information(screenshots on the New Relic side) to better understand what is happening. If you could create a ticket with Statuspage support, we can try to see if anything can be done regarding this. Thanks in advance!

Hi @Priyadarshini R Kolwalkar - Since adding a webhook is not part of setting up the New Relic integration we offer, you'll need to leverage the Statuspage API to get what you're trying to accomplish. Please take note that "Minor outage" isn't one of the component statuses. You'll need to use the 'Update a Component' API…

Hi @Harry Parfitt - There's a bit of CSS needed since you aren't able to use Javascript. I've provided what is needed below to accomplish what you're trying to do. Removing the spaces using CSS: .layout-content.status .masthead-container.basic .masthead { padding-top: 0px; } .layout-content.status .masthead-container…

Hi @Robin Sundström - Employees are page viewers/subscribers on a private page. Employees need to authenticate in order to view the actual Statuspage either via SSO or IP allowlisting. Employees aren't added on the Statuspage side. They are given access through your Idp or IP allowlisting to view the page.

Hi @[deleted] - The channels you referred to currently don't have any out of the box integrations with Statuspage, so for now there isn't a direct way to automate incident creation from them. We usually suggest leveraging the Statuspage API to customize this type of automation. Or you can use a third party tool like…

Hi @Sonia Ouchtar - There is an uptime calculation formula in place that rolls up the average for component groups. So based on the component status and how long it has been in that status, the group component will show the overall status when it is collapsed. This formula cannot be tweaked. You can find more information…

Hi @Sonia Ouchtar - The metric types we currently provide are uptime and response time checks. In Statuspage, when you go to Your page > System metrics > Add a metric > Pingdom, you can choose a metric type(uptime or response). As long as the graphs in Pingdom are one of the two metric types, you should be able to display…

Hi @Nayan Kumar - There currently isn't a way to export incidents in a csv format, but you can use the "Get a list of incidents" API to fetch all incidents. The limit to fetch is 100, but you can use the page offset query parameter to query specific pages.

Hi @John Walker - You should be able to subscribe 3000 more subscribers via the import feature we offer. Once uploaded, you'll receive a banner on the admin side saying you need to upgrade. Take note that if you don't upgrade right after, you'll most likely receive an email from us requesting that you upgrade.

Hi @Andy Shelton - Thanks for reaching out! If you're referring to updating subscribers, there currently isn't an automated way to import subscribers for updates. We do have an API for updating subscribers, but leveraging the API would mean your team creating a script that would be implemented between Salesforce and…

Hi @Kurt King - Thanks for reaching out! We don't have any examples of these type of layouts from a code perspective since we recommend our customers have a front end developer on their side handle heavy customizations. One thing I will say is you'll need to leverage CSS border and padding properties to accomplish the grid…

Hi @Bryan Matias - Our IP addresses are subject to change at any time, so it's not recommended to allowlist webhooks by IPs for now. We do have a feature request for implementing security mechanisms in webhook notifications. There currently isn't an ETA on this request, but I will add this community post to the internal…

Hi @tue - While these were in use to power a usage analytics feature inside of our product, we did understand that these cookies would require end-user consent in certain regions of the world. To avoid any compliance issues, we have made the decision to disable and remove these cookies outright. While this does…

Hi @rjl Brands - I can't say I have seen this issue before. Could you provide what browser you're seeing this on? Have you tried other browsers as well? If not, please let me know if this still occurs when scrolling on a different browser. Using the "Inspect" feature on your browser could shed some insight on this as well.…

Hi @Duncan Adams - There currently isn't a way to create a slack channel from an incident outside of the Opsgenie UI, but we have a feature request to have an API endpoint for this solution. I will add your post to the internal ticket and will update you whenever there is an update on the request. 

Hi @[deleted] - You're correct in saying using custom admin roles will mitigate the "deactivated/revoked user" communications. This is currently the only way to stop the emails from being sent to admins. 

Hi @Patrick Rajao Marques - Does your ServiceNow System logs show any insight on why this wasn't triggered? It may be best to check this first to get more information on the ServiceNow side. We'd also be happy to take a look at your logs on the Opsgenie side, but reaching out to SNOW support may provide more detail on this…

@yuvalor - Currently this can't be done manually. Support does not have access to change the SEO attributes.

Hi @yuvalor - Using the <Title> and Description tags for SEO are currently not possible through customization. We have a feature request for this that I will add your post to. If there is any update, I will respond via this post.

Hi @Jarkeer Lasseter - There currently isn't a way to import/export components. The current workaround for this would be to get a list of components from the production page via API(https://developer.statuspage.io/#operation/getPagesPageIdComponents), use the component names from that list, then create the components with…

Hi @Adam Rhoads - You can use a storage service such as AWS S3 to publicly store your image. You can then access the image URL and use that in Statuspage's postmortem. Hope this helps!