Mark Campbell-Vincent_ghir58 Atlassian Team

@Lana Galtz - The subscribers exceeding the new limitation will stay as subscribers until you remove them. Our system does not automatically make this change(remove them). You as the admin on the account has to modify this. We will only notify you regarding the exceeded allocation. 

Hi @Lana Galtz - When you downgrade your plan, the subscribers exceeding the new limitation will stay as subscribers. You'll have a banner in the admin page pop up saying your subscriber allocation has exceeded. If the subscribers aren't removed by your team members, we will notify you asking to remove the subscribers or…

@Lana Galtz The "Subscribers" page also shows active, quarantined and unconfirmed subscribers. But if you're specifically referring to the allocated number at the top, that only shows confirmed subscribers.

Hi @Lana Galtz - Welcome to the Statuspage community! On paid plans, subscriber limit is a soft-cap. So if you have viewers subscribing and this surpasses your limit shown in the "Subscribers" tab, it still can show up in the "Page Analytics" tab. You won't be automatically charged for the exceeded allocations, but you'll…

Hi @yuvalor - We have a page analytics feature that provides insight into your page performance with subscriber data. You can find more information about this feature here: https://support.atlassian.com/statuspage/docs/what-are-page-analytics/. The page analytics feature currently does not offer all of the aspects you…

@James Fuller - No problem. You can definitely use Global or Team Alert Policies to define the incoming email alerts' priority. Alert policies provide a dynamic approach to modifying newly created alerts. I've provided an example of how you could set up one of the alert policies: Regarding reaching out to support, you…

@Marc-Antoine Sulmon - Welcome to the Statuspage community! Since Statuspage uses dozens of numbers for sms notifications that dynamically change, downloading a vCard full of dedicated numbers is not something we provide. That being said, this is most likely something that will not be on the roadmap. Hope this answers your…

Hi @Peter G - A good workaround for this is posting raw body data with curl. You can easily add multiple components using this approach: curl --location --request POST 'https://api.statuspage.io/v1/pages/page_id//subscribers?api_key=add_apiKey' \ --header 'Content-Type: application/json' \ --data-raw '{ "subscriber": {…

Hi @James Fuller - There currently isn't a feature in Opsgenie that imports rotations/schedules via CSV/Excel spreadsheets. This is a common request, so we do have a feature request regarding this. For now, our developers decided to not go forward with this enhancement. We have APIs that you can use to create a schedule or…

Hi @James Fuller - You currently can't configure notification sounds per schedule, but you can configure per notification rules. Each user has notification rules in their profile settings that can be setup to be notified based on a certain criteria in the alert. In this use case, the priority would be used. With this being…

Hi Victor, Elastalert provides a config rule example for Opsgenie here: https://github.com/Yelp/elastalert/blob/master/example_rules/example_opsgenie_frequency.yaml If you're still not seeing alerts being created in Opsgenie, you can check the logs in your account to see if there are any errors relating to Elastalert.…

Hi @Navinderpal Singh - Although we do show the uptime history in the Statusapge UI, there currently isn't a feature that allows you to export component availability metrics. Our API document allows you to make requests to get the uptime showcase of components, but other than that, this isn't something that Statuspage has…

Hi @john_chong - Welcome to the Statuspage community! Font icons can be used by embedding the Fontawesome CDN code in the head section of "Custom header HTML". Once that is added, you can input your font icon code to your preference. Hope this helps!

Thanks for your response @Ravi Jethva - Since subscribers and team members are two different type of users, disabling a setting for a subscriber does not necessarily apply to team members. Subscribers receive notifications regarding the incident while team members receive notifications that the incident/component is long…

Hi @Ravi Jethva - The long running component email being received are not for subscribers, they are for team members in your Statuspage organization. Their profile settings have this enabled by default. To disable this, each team member will need to go to Profile, and toggle off the "Long-running degraded component…

Hi @johnson liu - It sounds like you're referring to The Scheduler or another Jira Server feature. Since this does not necessarily relate to Opsgenie, it may be best to reach out to Jira Server Support for further assistance regarding this. Hope this helps!

Hi @Adam Benfer - Sounds like instead of seeing "Commits added" in the Opsgenie incident investigation, you would rather have "Artifact versions added", or at least something that correlates to that. Is that correct? I understand that this would help pinpoint the artifact releases that were potential causes to an incident…

Hi @Nagaraja JB - Welcome to the Statuspage community! Creating incident templates currently only give you the option to use the provided fields. If you create a ticket with Statuspage Support , we can add this as a feature request if a ticket is not already created. Hope this helps!

Hi @cleyte - Triaging by the severity of the status to the appropriate Slack channel currently isn't a feature with the Slack integration. The Slack integration can only filter by components for a channel, not by status updates. Hope this helps!

Hi @Jonathan Ott - My apologies for the delay in response regarding this. I've reached out to one of my colleagues from the Sales team to further assist.

Glad that helped!

@Mathias Tøndering - It shouldn't take too long for the new relic API key to load. Doing some research, it's possible that the source of where you get your New relic data from could be causing this. Looking at this article, there can be data that is not accessible via REST API since it doesn't appear as an application in…

Hi @Sriram PH - The automation email you get in the API response can be used in emails to send updates to components. You can find more information about that here: https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/ There currently isn't a way to assign the position of components in component…

Hi @IBKAR BIN IBRAHIM - Welcome to the Statuspage community! This is the intended behavior. The status embed will only pop up when an incident or maintenance is created, not for updates.

Hi @Mathias Tøndering - Thanks for reaching out! This error is pointing to your account in New Relic. This could mean that there isn't a New Relic account with the API key you pasted in Statuspage, or the key is no longer valid. If you're using a subaccount in New Relic, make sure you're linking to the right subaccount.…

@szerinsky - Opsgenie is billed separately from your other Atlassian products, so you would additionally be paying for this product. Opsgenie has a solution for Jira on-prem called Opsgenie Edge Connector(OEC). OEC allows you to send updates back to Jira Server when there is an action taken on the Opsgenie alert. OEC is…

Hi @Asher Francis - If you'd like, you can mass import subscribers with our import template: https://support.atlassian.com/statuspage/docs/import-subscribers-via-csv/ Take note that this can only add new subscribers, not remove them. So if you need to remove a subscriber, you would need to leverage our…

Hi @Asher Francis - Thanks for reaching out! We strongly recommend against using distribution lists for subscriptions. The reason is that any recipient on the distribution list would have the unsubscribe button, and clicking it would remove the entire distro list just as you stated. There currently isn't a way to disable…

Hi @Mark Hanson - Thanks for reaching out! We don't have a feature specifically for limiting Status Page access only for Jira Service Desk customers. The Private page offers SSO or IP Allowlisting to authenticate to your Status page, but this would mean your Jira Service Desk customers would need to use this authentication…

Hi @Khoi Do - There currently isn't a direct way to send notifications for backfilled incidents since you can't choose impacted components. As a workaround, you can create a regular incident, add impacted components and inform the subscribers that this is for a past incident. Hope this helps!