Samir Atlassian Team

Hi @Ratna - This doc details the difference between Request Type and Issue type in Jira/JSD: https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-issues-vs-requests In summary - the "Request type" is what the user selects from the customer portal when creating a ticket. (i.e.…

Hi @Scott Wright - could you provide a screenshot of the email integration filter you have created? It sounds like you're trying to set a filter on an email integration to only create alerts if the subject contains "Priority: 3" or "Priority: 4", right? If so, the following examples should work... 1. Just add a filter set…

Hi @jijin_puthuvakkattil - When you setup OEC, and either create an OEC integration, or enable one of our OEC supported integrations (e.g. Jira, JSD, etc.) with "Send via OEC" enabled - it creates a queue in Amazon SQS where the Opsgenie alert data will be pushed to. And then when you paste in the API key into the OEC…

Hi @Amos Shapira - our feature requests aren't public facing, but reference the ticket number is OGS-1040

Hi @Amos Shapira - we don't have an API to create or update Central Notification Templates, but I am happy to enter a feature request for this!

Hi @ewhite - the user that you specify in the integration is Opsgenie will be shown as the "reporter" on the issue in Jira that Opsgenie is created. So it's really up to you, if you want your user to be shown as the reporter for issues that Opsgenie creates, you can use your own user credentials (just make sure you create…

Hi @[deleted] - you're right we don't currently have an integration with Azure DevOps, although we do have a feature request to build this out. I'm not familiar with Azure DevOps and their available integrations/notification channels, but if they can notify via email, you could setup an email integration in Opsgenie and…

Hi @Nic.Zanelli - Opsgenie doesn't have the option to enforce a note to be added before allowing the alert to be closed, nor is it currently possible to query for alerts with or without notes. We do have feature requests for both of these options though, so hopefully they will be added to the roadmap in the future! Thanks,…

Hi @Miguel_Angel_Navarro_Flores - the "Advanced" section of integrations is only available on Standard and Enterprise plans. So if you're on Free or Essentials plan, you won't have access to that "Advanced" view of the integrations. Thanks, Samir

Hi @AksChopra - Yeah it's not possible to modify which fields Opsgenie sends to Jira without using OEC. OEC allows you to modify the script that makes the request to Jira, so you can customize the request with whatever fields you want. But just using the native cloud integration with Opsgenie and Jira without OEC doesn't…

Hi @Awais Ali - it looks like it's saying there is no issue-type specified. In your Jira integration in Opsgenie, did you specify the issue-type you want the Jira issue to be created with in this field?

Gotcha - so it sounds like you have the Azure alerts creating both a Jira ticket & an Opsgenie alert, and you want all 3 to be in sync when an update is made to one of them? If so, the best way to do this would be to have Azure create the alert in Opsgenie, and Opsgenie create the issue in Jira. This will have Opsgenie…

Hi @Alona Prykhodko - So it sounds like you're trying to send that first table? If so - could you share how you produced that table? I'm not able to reproduce a similar table in my account. Feel free to reach out to our support team through the in-app chat (blue bubble in bottom right of screen when logged into Opsgenie),…

Hi @AksChopra - so you want the alerts in Azure to create issues in Jira, and then the Jira issue to trigger an alert to be created in Opsgenie? If so - I'm not sure if Jira and Azure have any pre-built integrations, might be a better question for the Jira team. It looks like there is an Azure DevOps app in the marketplace…

Hi @Dietrich Lehr - so you're trying to create a ticket in JSD, and have that create an alert in Opsgenie for a certain team? If so, there are a couple of ways to do it. If you want all the issues from JSD to go to the same team in Opsgenie, the easiest way is to just assign the Jira ServiceDesk integration to the desired…

Hi @Dusan Vuckovic - I have seen a similar workflow configured that involves multiple triggers to be configured. So when a ticket is created, it triggers an alert to be created in Opsgenie. then when the team is changed in Zendesk, it will first trigger the initial alert to be closed in Opsgenie, and then trigger a new…

Hi @[deleted] - it sounds like the body isn't being passed as json. Are you making the request via curl? If so - can you try putting single quotes around the body? i.e. '{ "message": "A urgent event has occurred. Please acknowledge that this notice has been recognized", "alias": "urgent", "priority": "P2" }' If that…

Hi @Melissa Thornton - Each Jira integration can only create issues in a single Jira project. But you can setup multiple Jira integrations to create issues in different Jira projects. Are you going to be manually creating these Jira issues from Opsgenie alerts? Or do you want alerts in Opsgenie to automatically create an…

Hi @Dhody Rahmad Hidayat - the Logstash integration uses a plugin to send alerts to Opsgenie: https://rubygems.org/gems/logstash-output-opsgenie. it sounds like that plugin may not be getting triggered for those new logs? Could you reach out to our support team, either through the in-app chat, or through a ticket…

Hi @Olga Videc - it's not possible to customize what Opsgenie alert notifications will include. However, we do have a feature request for this which I can add you to. You can however, create email notification templates for incidents (incidents only available on enterprise plan) - where you can customize what the email…

Hi @borysov_oleksandr - this isn't currently possible. But we do have an open feature request for this, which I will add you to.

Hi @Alexander Borisov - this can be done by configuring the "Acknowledge Alert" action on the Jira Service Desk integration in Ospgenie. You can specify a filter, so that when Opsgenie receives a certain status for a certain JSD ticket, it will acknowledge the corresponding alert in Opsgenie. Here's an example: So in this…

Hi @Leo ! Most of these customized workflows shoudl be possible if you setup the integration with Jira using OEC (integrating with OEC is required for server, but can also be used with Jira cloud for customizations like this). When setting up the integration with Jira using OEC, this makes it so actions are passed from…

Hi @Naresh Babu , We haven't had any other recent instances of issues with setting up the Apica integration. Could you reach out to our support team either through the in-app chat (blue bubble in bottom right hand of screen when logged into Opsgenie), or by submitting a ticket through https://getsupport.atlassian.com/?…

Hi @Felipe Almeida Right now it's only possible to setup a slack integration with a specific channel, we don't have a way to send slack notifications as direct messages. I'd be happy to enter a feature request for this to see if it is something we would be able to implement! Feel free to reach out to us at support via the…

Hi Laura - We don't have an option like this to be able to have an incident template that you can use in different services, but within a single service, you can clone an incident template there. If you could reach out to support either through the blue chat bubble in the bottom righthand of your screen when logged into…

Hi @Ashmitha B ! Would you be able to reach out to our support team via the blue chat bubble in the bottom right of your screen when logged into Opsgenie, or by creating a ticket at https://getsupport.atlassian.com, or sending an email to support@opsgenie.com so we can work with you directly on this issue? Thanks! -Samir

Hi @Nathan Goodacre - it wouldn't be possible for Opsgenie to initiate the connection and check the timestamps. But you could send the alert to Opsgenie by creating an alert through our Alert API https://docs.opsgenie.com/docs/alert-api Also - this does sound like something you could use heartbeat monitoring for. With…

please feel free to reach out to us at support by emailing support@opsgenie.com, or going to https://getsupport.atlassian.com

Hi @Andrew Mackay - what integration are you using to create alerts? On the free plan, all integrations are assigned to a team. So any alert created through that integration, will go to the team that the alert is assigned to. So for example if I have an email integration assigned to "TeamA", and email sent to that email…