Samir Atlassian Team

Hi @Chethan GR - You can still use Opsgenie Edge Connector with Jira Cloud. You would just need to install the OEC on a host of your choice, doesn't matter where since the Cloud instances are accessible over the internet. As far as timeline for the new features, I don't have an ETA on that at this time, but I know it is a…

Hi @Chethan GR ! With the default integration, it's not possible to map additional Opsgenie fields to the Jira issue fields that it creates. Our team is working on a new more advanced Jira integration that will allow for more customization of mapping Opsgenie fields to Jira fields, so stay tuned for that! In the meantime,…

Hi @Chethan GR - can you clarify what you mean by set the notifications for each and every API? Do you mean you want the alerts to notify the same way for alerts created by multiple integrations in your Opsgenie account? If so - you can create a team, and setup the routing rules, escalation policies, and on-call schedules…

Hi @Brian Grier Thank you for clarifying. The ability for the Opsgenie app to overwrite Do Not Disturb is a feature we offer since a lot of users want to receive Opsgenie notifications even when DND is enabled. For example, to be woken up in the middle of the night for critical alerts. So we wouldn't be able to completely…

Oh great, glad you were able to find a workaround! I'm curious - would you be willing to share what sort of workaround you created?

Hi @Justin.Beeman ! It looks like you just created a ticket with support for troubleshooting this. We will continue to work with you via that ticket so that we can request access to your account to assist with troubleshooting! Thanks, Samir

Hi @Felix Peters - yes you are right, it is not currently possible to define service relationships in Opsgenie via API. We do have a few feature requests around this so I expect it is something that will be implemented in the future. Currently it is only possible to define service relationships within the Opsgenie UI. Let…

Hi @Juan Enrique - it's not currently possible to re-invite users via API in Opsgenie. We do have a feature request for this, so it is something that may be possible in the future as Opsgenie User Management becomes more aligned with the Atlassian Cloud Admin side of User management. Thanks, Samir

Hi @Brian Grier - is this on iOS? If so - did you enable "Critical Alerts" for the Opsgenie mobile app? You can check this by going to your phone Settings -> Notifications -> Opsgenie, and toggle off "Allow Critical Alerts". This is a feature that, when enabled, will override Silent/DND settings. The reasoning is because…

Hi @[deleted] - it sounds like you're integrating with Jira/JSM, and wondering if you can use another user for the authentication from Opsgenie to Jira/JS? All actions that Opsgenie takes in Jira/JSM will use the credentials you provide in the Jira/JSM integration. It doesn't have to be a site-admin, it just needs to be…

Hi @zahur don , There isn't a way to have the incident automatically be closed when an associated alert is closed. There can be several associated alerts for an incident, and more alerts can be associated to an incident after the incident is created. We do have a feature request to be able to close the incident when all…

Hi @Matt Browne , Anything that Opsgenie is receiving in the payload can be parsed into the Opsgenie alerts using dynamic fields. So first thing to check would be the logs in Opsgenie (Settings -> Logs), and look for the "Received integration request" log for an alert sent from Azure to Opsgenie, then you can confirm that…

Hi @Chethan GR , We do have an improved integration framework on the roadmap that will include the ability to populate custom fields when an Opsgenie alert creates an issue in Jira Software, and I believe it will be rolled out to JSM down the line as well. Currently, the only way to do this would be to integrate with JSM…

Hi @Andy Ades ! It would be dependent on how you're creating incidents. Are your incidents being created automatically from alerts via incident rules? If so, within the incident rule you can specify which tags will be added to the incident... e.g. Incident rules are configured within a service. So for example that incident…

Hi @Jan-Willem Aikens @Ratna , Apologies, I had missed the reply on this one. I would recommend taking a look at the documentation around request types for Jira Service Management. It looks lke they are configured via Project Settings -> Request Types, where you can manage which issue types they are linked to…

Hi @Seth Esterline ! So it sounds like the main thing you're looking for is for whenever a person is on-call in 1 schedule, they are on-call in the other schedules at the same time. There isn't really a simple way to achieve this, especially since you mentioned that each schedule doesn't have the same number of…

Hi Donald - I believe we just resolved these issues with you over the in-app support chat. Looked like the issues were: A) the api url you were using had "eu" in it, for a non-EU Opsgenie account and B) Headers were formatted incorrectly So I believe we resolved this issue. Feel free to reach out again if you run into more…

Hi @dschwanke - when you perform a repository transfer to another workspace, Bitbucket will send an email to the owner or administrators on the new workspace so they can accept or reject the transfer. You will be able to revoke the transfer until the owner/administrators from the new workspace accept/reject the transfer.…

Hi @andrea - could you reach out to our support team via the in-app blue chat bubble in bottom right of screen when logged into Opsgenie, or by entering a ticket through https://getsupport.atlassian.com/ for the Opsgenie product? We can work with you there. Thanks, Samir

Hi @Anil Sharma - as far as developing the web application, I can't offer much guidance there. But in regard to closing and acknowledging alerts in Opsgenie from Python, you can leverage our Alert API to acknowledge and close alerts from a python script. Here is the documentation for the 2 requests... Close Alert API…

Hi @andrea - when scheduling/sending reports, you specify the filters for the report within the schedule/send section itself. It doesn't pull in the filters specified on the report itself. e.g. https://share.getcloudapp.com/nOueDAxd Hope that helps! Thanks, Samir

Hi @Rick Hadsall - same idea, would just need to add a separate Jira integration for each Jira instance. each integration you add you specify the URL, issue type, project key, and username/password in order for Opsgenie to create issues through that integration. So you can add multiple jira integrations with different Jira…

Hi @nandu yana - is this question pertaining to Opsgenie at all? Sounds like the question is kubernetes related but just wondering if Opsgenie is involved in this question. Thanks, Samir

Hi @myadav - There are 2 options for "exporting" schedules from Opsgenie. You can either download the .ics file, or subscribe to the webcal link of the on-call schedule. I'm not sure if Confluence has an option of subscribing to a webcal link like you can on Google Calendar, or Outlook for example. But those are currently…

Hi @Danielle Hanks - thanks for your questions and feedback! For your first point - you're correct, the incident duration is based on the time the incident was created and closed. We do have a feature request to either make those editable, or to make the incident duration based on the editable fields (impact…

Hi @Fabian - Can you come into support via the in-app chat (blue bubble in bottom right of screen when logged into OG) or submitting a ticket through getsupport.atlassian.com and we'll be able to work with you. Thanks, Samir

Hi @Witold Gren - Opsgenie doesn't have an alert state of "Resolved". Alerts are either open or closed. However, there is the "acknowledge" action you can take on an alert. What you could do is edit the opsgenie_config in Prometheus and change "send_resolved" to FALSE - so that Prometheus does not send anything to Opsgenie…

Hi @ol - thanks for sharing your feedback on the integration. We do have plans to continue improving integrations between Opsgenie and JSD/Jira. In terms of those issues you mentioned, we have feature requests for the JSD integration for both A) adding internal comments to JSD tickets and B) Assigning tickets to the user…

Hi @Fabian , This requires you to configure Opsgenie Edge Connector (OEC) in order to send actions back to Zabbix from Opsgenie. OEC is part of the plugin that you install from the zabbix integration doc . The Opsgenie -> Zabbix communication is only available on Standard and Enterprise plans. So you can follow the steps…

Hi @vl - it sounds like you're referring to the Service Relationships available on Services in Opsgenie? If so - this plays a part in the new Incident Investigation feature with Bitbucket that isnow available in Opsgenie. So if you create a Service Relationship between 2 or more services in Opsgenie, and if you connect…