Samir Atlassian Team

Hi @John Roethke ! Did you export the on-call schedule as a URL via webcal link? https://docs.opsgenie.com/docs/your-on-call-schedule#section-how-to-export-on-call-schedules If so, that should keep the calendar in sync with Opsgenie. But it's dependent on the calendar provider (in this case Outlook/Office 365) in order to…

Hi @Subhasis Jena - we don't currently have a way to tag based on frequency of alerts. Are these alerts being de-duplicated into 1 single alert? If so, you can use a notification policy to delay notifications for these alerts unless the count reaches a certain number.…

Hi @CompletelyIrrelevant - the only way to achieve this is through the API. You can create a script to list all alerts via API, then loop through each one and delete it via API.

Currently it's archived here: https://github.com/terraform-providers/terraform-provider-opsgenie Once it's completed, it should be updated in this repository.

Hi @Renato Todorov - I don't have an ETA on when it will be completed, but It is actively being worked on.

Hi Michael - glad you're liking Opsgenie so far! OEC is currently a beta feature, so it's not enabled by default for all accounts. If you'd like to use OEC, you can reach out to our support team either through the in-app chat support (blue bubble in bottom right corner when logged into Opsgenie), or by opening a ticket us…

Hi Andrew - It looks like you are passing the URL, and the Headers in the Close request. Could you try including a body in that request too, like you're doing in the Create request? Something similar to this:

Hi Alex - It looks like the Opsgenie app has not been officially "approved" to work on Splunk v7.2.5, but we should be able to get it to work with that version. If you can reach out to our support team either through the in-app chat support (blue bubble in bottom right corner when logged into Opsgenie), or by submitting a…

Hi @Logan - we have a feature request entered to become a Terraform provider. At this time it's not available, but it is on the roadmap to be implemented in the future.

Hi @Jake Houser ! You bring up a good point, it's not currently possible to be able to delay notifications until next morning unless the deduplication count reaches a certain number. You're right that it's either, delay notifications until next morning OR delay notifications until deduplication count reaches a certain…

Hi Joe - so what you would want to do is setup a filter on the Create Alert action in the email integration for "subject contains WARNING", and then the filter on the Close Alert Action in the email integration would be "subject contains OK". You would want to make sure the alias field in both the Create Alert action, and…

Great! Glad you got it resolved @Keorapetse Naane 

You can filter on the Opsgenie side. In the advanced view of the integration. You can add filters in the "Create Alert" actions, so you can configure it to only create Opsgenie alerts when the filter is met. This way you can have everything sent from Logstash to Opsgenie, and have the filtering occur on the Opsgenie side.…

if you remove the filter, so it will match everything, do you run into the same error?

Hi @Keorapetse Naane - my first instinct would be that it is not matching the filter you have set: if [message] =~ /.*InfluxDB.*/ so that's why it's not finding any action. Can you confirm whether this is the case or not?

No problem!

Hi @Edward Schmidt - the intended alternative for mass notifications is to leverage our incident management feature in Opsgenie. Incident Management is available on our enterprise plan, and with this plan you can add unlimited stakeholders to your account. Stakeholders have the ability to receive notifications about…

Great to hear! No problem.

Rob - this is already possible by adding the url of your Jira instance into the fields in the integration and concatenate the issue key field. Here is a screenshot indicating how to do so. In my example, the jira url is https://samirdemo.atlassian.net/browse/ and then I'm just adding the issue key field to the end of it.…

Hi Rob - yes, we do have some feature requests to be able to map more actions between Opsgenie and JSD by default. So hopefully in the future some of these will be implemented so this flow of acknowledgment -> assign issue can be achieved in the integration settings itself without marid.

Hi @[deleted] ! Currently, these capabilities aren't possible with the integration. However, we do have some feature requests open to achieve this, so hopefully it will be available in the future. Thanks, Samir

Hi Rob! This could be possible by configuring the Jira Service Desk integration via Marid. With marid, the flow will be Opsgenie -> Marid -> JSD. That way, you can edit the script in marid to be able to assign issues to the respective "Tech" in JSD via Jira API when marid receives the acknowledged action from Opsgenie. Our…

Hi Vitaly, With Opsgenie you can create a slack integration, so alerts can come from Grafana to Opsgenie, and then Opsgenie will send a message to slack, with actions available to take on the Opsgenie alert straight from Slack. So it sounds like you may want to retain your Grafana -> Slack integration, and also setup a…