Tim Braxton Insider

All, Please vote for and watch this suggestion: JSDCLOUD-9486 - Ability to add images in request form in customer portal Thanks for helping make JSM better!

Thank you, @Derek Fields _RightStar_ I believe this to be the best method—as you could use the "Vendor Service Desk's" portal for external vendors to: * provide intake information (insurance, tax, and other forms); * submit invoices that do or do not have requests/work items tied to them; * ask questions. Now, I'd most…

Many may appreciate this kind of structure in their personal lives. This demonstrates consideration for one another - when you both plan time to unplug together to talk and just support each other. It is definitely a well thought out, results-oriented approach to planning a successful relationship and actually visualizing…

Hello Patrice, First, I'd look at what Atlassian states about Incident Management. Download the PDF handbook there as well. Share both the link and the handbook with others involved in the setup and policy for incident management in your organization. There is more information at the link than in the handbook - the…

Thanks @Silvia Davis, I wish I could be there! I really want to attend a Connect event and my first Team event! I was that guy, pulling the scan data from a file share, using one Excel workbook for my assets, with a separate template workbook: * in the column order I wanted to see things in * containing conditional…

For what you wanted to ask: If you click on "Community" at the top of this post where it says "Community / Groups / Featured Groups / Welcome Center", it takes you to this link: https://community.atlassian.com/forums/ From there at the top of the results, you can filter by: * Collection (All or choose a collection) * Type:…

Thank you @Silvia Davis! This is a game changer for cybersecurity managers who are currently trying to publish spreadsheets for assets with vulnerabilities, and then trying to find out to whom they belong. Maybe an automation rule in JSM could be set up to alert the asset owner of assets they own having critical and high…

Thanks so much for your suggestions, @Rob Hean. You helped me to get creative with the documentation. I used the same public link for the starting page and kept a copy of the original so others can see what it initially looked like. I'll probably go back through and add some more screen captures. Any other thoughts? The…

I understand the situation where someone looked at a magic quadrant and listened to a sales pitch, then the organization had one clunky tool to go along with something that works well. I'd say that the program managers for both the Atlassian products and SNOW need to have a discussion with each other. If they are the same…

Hello @Nachiket Bal! Creating reports and dashboards in SNOW is a painful task. Creating filters and dashboards in Jira Service Management is effortless. Overall, SNOW's back end interface is not as intuitive as JSM. I do not know about configuring the customer-facing side of SNOW, but I do know that forms for requests are…

Hi @Sasi Thangavel, This is where I submitted my request: https://support.atlassian.com/requests On August 12th, 2025, I reopened my request, letting them know that my ICIMS profile reverted back to not saving properly. I also gave them this screen capture of the error my browser showed in developer tools. On August 15th,…

Work Item 1153368 for anyone at Atlassian who may be looking. Below is the last summary I provided to Atlassian Support today after submitting a second video demonstrating what has been fixed, along with the remaining issues: Summary * I can now update my profile in an incognito or standard browser window. * Multiple…

Hello all, I submitted a "General Inquiry" through Atlassian Support. The support has been wonderful and I am now able to update my ICIMS profile. Developers are still working through some redirection issues, I am told by my Atlassian Support representative. The ICIMS system is still rearranging my professional experience…

The Table Filter & Charts app still works a lot better in comparison to the new "Table Visualization". With this new integrated "Table Visualization", you cannot filter the table in view mode and have the chart automatically change to represent the filter you applied. Sorting also has to happen before you put the table…

The Table Filter & Charts app still works a lot better. With this new integrated "Table Visualization", you cannot filter the table in view mode and have the chart automatically change to represent the filter you applied. Sorting also has to happen before you put the table data on the page. For example, if you are building…

I was importing to Jira Service Management Cloud from a different type of system and my issue was that the Resolution text was too long for the field in Jira Service Management Cloud.