Kate Clavet-D'Amelio Atlassian Team

Hi @Pete Cottier when you go to sign up for a trial, are you selecting "Continue with Google" or are you selecting "Sign up with email"? Thanks! Kate 

Hi @Andrew Laden thanks for the feedback! I'll pass it off to the team. Hopefully these additional details are helpful: Jira Service Desk Server and Data Center will be changed to Jira Service Management in the next release.(By the end of November) The new change management and asset/configuration management features are…

Hi @Ankit Garg and @Lee Itson great questions! To answer: Are the new features in yet? If so, how do we access them? How existing customers can avail it? Do they have to pay extra to avail JSM features? If you are already a licensed Jira Service Management Cloud customer, you will automatically be granted access to both…

Hi there @Velizar Borisov ! Great question! There are a few things to consider that could differ if you are using Opsgenie Monthly or Annually. If you are an annual Opsgenie customer, we recommend contacting Atlassian support to learn about your merge options. If you are using a monthly Opsgenie customer using Jira Service…

@Martin Wallgren , hi there and thanks for your question. This is currently only available for those using Confluence Cloud and Opsgenie, it's not currently available for self-hosted Confluence. Best, Kate 

Hi! @Natalie Bateman Thanks for your question! To clarify @Gökçem's advice. You can certainly access the On-Call report that way, and it's a great way to determine how fair the on-call load is being distributed amongst the team. But we don't recommend it be used for tracking hours and payroll as it's not designed for that.…

Yay! So glad @nina_schmidt :) 

Hi there! Yet another follow-up from me 🙈 If you are located in the United States, your package has shipped. If you are located outside the United States the labels have been created and should be shipped out this week. Emails with tracking numbers are in-progress. :) Also, please lookout for a second package, I have sent…

Hi @summer.hogan they were just picked up by FedEx. I emailed you the tracking just now to your email address! Sorry for the delay! Best, Kate

Hi @Abbas Adel Ibrahim ! Currently this feature is only available for cloud but we do have it on the roadmap for future implementation. As we narrow down the release date we will publish in the community :) 

HI @[deleted] when you start to type a letter, so spaces populate? Let me know how this goes! 

Yayy welcome to the TEAM! 

Love this! Thanks @Kimberly Deal _Columbus ACE_ 

This is great! Thanks so much @Matt Doar ! 

Hi all! Great news, I'm going to be able to collect my belongings from the office this week. Thus, I will be emailing each of you to get your shipping details. So glad to finally be able to get these to you all! Thanks for your patience! :) 

Hi @Jack Brickey Email me at kclavet@atlassian.com and I'll get that set up for you! 

Just joining the conversation now, great post @Jack Brickey and thanks so much @scott_boisvert for the awesome answer! Let me know if you have any other questions while getting set up, happy to help! 

Hi @Hasnain L can you provide a little more detail so we can assist you? Are you trying to remove the app from your phone? Thanks! Kate 

Hi @McMillan Goyal are you using the api token to verify your Jira account? That could be the issue. This is something that you set up on the Jira side of things under account->security. Sometimes that clears this particular issue up. If you still have trouble you can also reach out to the support team…

Just a note, I updated the above post to remove the API Key :) 

Hi @Shashi Matha Thanks for your question. The integration between Opsgenie and Jira Service Desk is bi-directional. Once you set up the integration, you're able to tell Opsgenie to create Jira Service Desk records based on the content of an alert. Within the integration, you can choose which specific parameters you'd like…

Hi @Md_ Shohidul Islam Bhuiyan Is there something specific that you're having trouble with? Explain a bit more so that we may help point you in the right direction. Best, Kate 

@Andrew Laden @Jeff Tillett I posted an update on April 8 that unfortunately due to the office closure around COVID-19 I'm unable to get into the office and access the swag for shipping out. At the time I was hoping it would be a brief office hiatus. Currently all Atlassian offices are still closed. I had ordered this swag…

Hi @Celeste Dwyer great question! Please note I edited your post to remove your screenshots, since they showed sensitive information (API key). The reason you can't see the advanced tab is likely because of the plan you're using. Do you know which plan you're on? Best, Kate 

Hi @Mark Higgins, great question! Opsgenie stores any data is being sent to it according to the data retention timeline of the plan being used. Something that may be worth looking into for your use case, in which you don't want to send certain data into the cloud (outside of Australia) is Edge Encryption. Edge Encryption…

Glad to hear you're all set @Pawel Daborowski ! Have a great day! 

Hi @Pawel Daborowski thanks for your question! Can you take a look at the logs, and share what that says? This can help provide a bit more information. Did you get an initial notification that the bot was successfully connected? Also, are you receiving this error message just when you use a slash command? 

Hi @Scott Wright thanks for your question. There is a feature request filed for this already for the team to evaluate. The idea is that if you're getting an alert notification whether it be an escalation or otherwise you should be acting on it as soon as possible. I do see the value in seeing if it is escalated or not…

Hi @Miroslav Janousek glad you figured it out! Thanks for letting me know. Have a great day! 

Hi @Miroslav Janousek Great question! Did you check the logs to see what the error message says? That might help us determine what's going on there. Best, Kate