Stephen Sifers Atlassian Team

Hello Sandra, It sounds like you're needing steps on how to add a link to an image within a Confluence page. Here are the steps to do this: * Add an image to a page * Click on the image * Select the 'Link' icon * Type or paste the link * Hit enter * Publish the page (Screenshot of linking an image) The image should be…

Hello Sandra and welcome to the Community! I'm not clear on what you're wanting to do here, could you possibly include some insight into how you're using Confluence and why/where you're wanting to include a page as a thumbnail? Regards, Stephen Sifers

Hello Danielle and welcome to the Community! We'd need to understand what the error is you're seeing and the steps you take when attempting to attach a PDF to a page. Could you please include the following: * Screenshot or copy/page of the error * Steps on how you're attaching the PDF. Regards, Stephen Sifers

Hello Dmitry, To revert your pages from blogs back to pages you'll need to go to the page history of each page and revert prior to the blog conversation. More information on this can be found at Create, edit, and publish a page | Page versions and history. My above answer was not correct, I am further investigating how to…

Hello Aleksandar and welcome to the Community! I've personally never used Igloo. With that said, I did find they do have an API that you can use to export/import content from Igloo into Confluence cloud. While this will be script and developer-heavy, it is a possibility to automate this migration. Here is the API…

Hello Michael and welcome to the Community! Thanks for sharing what you have done, set up, and where you're seeing the problem. From the output you sent, it looks like Javascript might not be enabled within your browser. Could you please confirm Javascript is enabled in your browser? If available, please test in another…

Hello Mark and welcome to the Community! Thanks for sharing your experience and the issues you're running into with your usage of roadmaps. From what you're explaining it sounds like there is confusion around Basic Roadmaps and Advanced Roadmap. Advanced Roadmaps are only available within Jira Software Premium tiers while…

Hello! Without understanding which OS you're in and permissions on the file structure, I would assume Java is unable to understand or see the path of your jarfile. I would suggest giving this a try: java -jar "path\to\file\JARFILE.jar" requestToken Regards, Stephen Sifers

Hello Louis, Thanks for raising this question in Community. Most likely the Epics and issues that are grayed out are due to your filtering, most likely you've filtered on a label and it's "dimming" the epic and issues that are not met by the filter. Further information on customizing and troubleshooting your roadmap can be…

Hello Madiha and welcome to the Community! I recently answered a similar question for someone who was having a similar problem. Could you please take a look at Not Able To Attach Images To Cases and see if you're impacted by the same issue? Regards, Stephen Sifers

Hello Susanne, I hear your frustration here and do see how it would be very disruptive to your workflow and current usage of Confluence. An easy way to provide product feedback within the product would be to select the ( ? ) next to your avatar in Confluence and select 'Give Feedback' under Help us improve. From there we…

Hello Valentin, @Warren has the right process to get this resolved. You'll need to access https://www.atlassian.com/company/contact and select 'Pricing, Billing & License' Contact us. From there the team will be able to work with you to resolve your admin access. Regards, Stephen Sifers

Hello Raj, Thanks for the information, I've gone ahead and created a support request on your behalf to have this issue resolved. You may find this request at PCS-45769. Please work with support to resolve this issue. Regards, Stephen Sifers

Hello Truong, Thanks for reaching out about changing the URL formatting for Confluence Cloud. The URL you referenced is most likely impacted by the user of special characters. We do have a feature request to allow for Ability to Preset Confluence URL Pattern | CONFCLOUD-37318. We ask you to vote and watch this request to…

Hello Susanne, The removal of the deletion of notification was introduced in a recent release, more on this within Atlassian Cloud changes Jun 7 to Jun 14, 2021. All of your notifications in the one place ROLLING OUT We’re updating how you view your in-product notifications. Notifications from all of your sites will show…

Hello Scott, I can confirm the two org's you're a part of are different, while named similarly. With this said, it looks like you might have already transferred all of your products to the lowercase named org. The guide that Dave linked is the correct reference to use for this. There should not be any issues with…

Hello Raj, There is one thing to check for, and if this is the case we'll have to create a support request to resolve this. Please see the following: Transferring products won’t work in the improved user management experience. From your organization at admin.atlassian.com, if the Users list and Groups list are under…

Hello Sara and welcome to the Community! Yes, you can do this in Confluence Cloud. You'll want to use Smart Links and display the attached google doc as a card. Within the card, you'll be able to see the last updated interval. Example: Source: Insert links Regards, Stephen Sifers

Hello Kim, Glad to hear you were able to get your data in Confluence cloud but it does seem your XML data might have needed some adjusting from your comment on passwords and authors. The best path forward will be to reset your cloud site, adjust your XML import and restore your data again. To reset and delete your data…

Hello Marshall and welcome to the Community! Really unfortunate to hear you're running into issues restoring your cloud backups into your new Datacenter instance. Since you did reference your XML data as possibly being the culprit of your failed restores I would like to ensure you're structuring the export file properly,…

Hello! I believe I answered a similar post for you, JIRA to Bitbucket Implementation diagram , and similar to that question OAuth is the recommended authentication method. With that said, you have the option of integrating in-house with a custom-built integration using OAuth 2.0 (3LO) apps or you may use an Atlassian…

Hello, Great question and we do have reference material to assist with answering this for you and your team. The short answer is we recommend OAuth for application links/integrations. Here is reference material around application links: Use AppLinks to link to Atlassian products Specific reference for Dev tools…

Hello Susanne, Thank you for coming to Community to provide feedback for the hover cards within the page tree feature. We want to ensure your feedback gets in front of the right people to ensure your voice is heard. With this said, could you please add your feedback to the following thread with is owned by the Product…

Hello Kim! Thanks for including a great amount of detail and your screenshots. Since you're attempting to import a backup into the cloud (vs using the migration tool), you'll have to either do one of the following: * Install and use the migration assistant (Which is looks like you started) * Upgrade your Confluence server…

Hello Kim! Thanks for including your config file and a screenshot of the error. Everything I'm seeing is pointing to the H2 database (which is meant for demo/trial use) is not available. Further information on the H2 database can be found at Embedded H2 Database. You might be able to attempt a recovery of the database,…

Hello Reetta and welcome to the Community! It sounds like you're needing a proper way to track work/tasks and ensure everyone is updated on what's done or where the status currently is. Since you're at the evolution of needing more visibility I would suggest two products for this: (Both have Free plans) * Jira Work…

Hello Yen, Great question and you're not alone trying to navigate this workflow change. Ideally, you'll want to adjust your workflow and also ensure your resolutions mirror your desired workflow. There is a similar post within Community about this which may be found at How to to Set Resolution to "Wont Fix" when status is…

Hello Sachin and welcome to the Community! If your admin has installed the app then it should display within your Blueprints/Template of Confluence when creating a new page. Create a page in Confluence using the Experience Canvas Blueprint and move it to your project space so you can record the output of your session.…

Hello Azuren and welcome to the Community, If I'm understanding, you and your team are not seeing emails from Jira since you've changed a password on an email account, which sounds like the password on the mail handler might have changed. If this is the case we would suggest reviewing your mail handler configuration and…

Hello Tracy, I wanted to confirm you're attempting an export with Jira cloud and not Jira Server. Could you please confirm this? Is an admin on your site able to export without having the file being blank? For Jira cloud, please ensure you're aware of the differences in exports for Team or Company managed projects. Further…