Stephen Sifers Atlassian Team

Hello Ransalex and welcome to the Community! I see that you've created a support issue for this problem. We ask you to work with support through your existing case. When you do find a resolution we ask you to bring the fix or update back to Community to build knowledge for others to find and learn from. Regards, Stephen…

Hello Kinjal and welcome to the Community! Thank you for describing your issue, the steps you took, and including the screenshots of what you're seeing. All of this is very helpful and appreciated. It does sound like your running into an issue we have a KB for. Please take a look at Importing attachments into Jira Cloud…

Hello! I believe you're asking about Estimation and tracking, if this is a case please have a look at Configure estimation and tracking. If you're wanting to explore managing the issue details then please take a look at Configure the issue detail view. Regards, Stephen Sifers

Hello Alec, Great question and we do have a solution that is designed for this, what you're wanting to use is something called Smart Commits. This will allow you to commit your code/changes and append details to the commit that will update the Jira issue as well. Here is further information on Smart Commits: * Enable Smart…

Hello Ali and welcome to the Community, I was able to find an error with your provided email address and have since cleared out the error. Please attempt to re-send the invite and let us know if it's still not coming through. Regards, Stephen Sifers

Hello Shivani, To ensure we're discussing the right topic, could you let us know which item you're specifically referring to? Is it Insert the info, tip, note, and warning macros OR Insert the panel macro. Additionally, can you share a screenshot of what isn't printing and how the page is structured? Regards, Stephen Sifers

Hello Jason and welcome to the Community! If I'm understanding correctly, you're wanting a link to a word document that then pops up the document within the same window to display content, in this case, a workflow. Confluence Cloud doesn't allow for user macros due to performance issues they can/will cause. More on this…

Hello Jasper and welcome to the Community. Thanks for sharing your current database issue and what your expectations are. Something to be aware of on the h2 database is; The embedded H2 database is only supported for testing and app development purposes on non-clustered (single node) Confluence Data Center installations.…

Hello Richard, Thanks for raising this issue! @Brant Schroeder Thanks for pulling us in. A few things come to mind with this type of error, it's possible you're hitting an outstanding bug with the new Jira issue view. One of our fellow Community Support humans wrote a great write-up at How to fix "failed to load" error at…

Hello @Ceylon Allmond Thanks for coming to Community about your space create issue. We can confirm that this looks to be related to a recent bug, Unable to create a Software Project Space if the instance has only one application link | CONFCLOUD-72287. We don't have an ETA on when it'll be resolved and ask you to vote and…

Hello Everyone, I wanted to follow up on this to help reference some possible bugs which may be at play here, while these aren't fixes we do need to understand the behavior in order to link it to a defect within the product. With this said, please take a look at the following bugs, and please DO let me know if your issue…

Hello Jeanne, Yes, you are able to use scheduling within Advanced Roadmaps. The scheduler uses the following factors to create a sensible schedule of your team's work items: * Estimates, and required skills and capacity * Team schedules, e.g. working in either sprint iterations or in a continuous flow of daily tasks * Work…

Hello! That is correct, once you remove permissions they'll be open to all users. One thing to know as well is the Confluence Free plans do not have or allow for anonymous access, so only users who can log into your site will be granted access (assuming space and page permissions are open). If you're still having access…

Hello Diego, Since you're on a free plan of Confluence Cloud, the easiest path forward is to remove permissions across your spaces and pages to prevent this type of issue. My initial response includes the steps needed to remove the permissions which will allow access. Confluence Free plans do not allow for the management…

Hello Diego, Your user does have access to your site, the prompt you see is a warning about accessing a restricted space as an 'Admin', to proceed they'll need to select 'View Now' which will allow them in. More information on why this type of prompt exists may be found at Bypass access restrictions on a page with admin…

Hello Diego! Glad to hear y'all have migrated to cloud, unfortunate you're running into an issue right away. I did check your instance and confirmed you're at 9/10 of the Free plan seats. So the user count limit shouldn't be impacting your users from seeing/access Confluence. To understand a bit more about the issue your…

Hello @Brian McGroarty Just a reminder there is an outstanding support request for you on this; https://getsupport.atlassian.com/browse/SPSP-20212. Regards, Stephen Sifers

Hello! It sounds like you might be impacted by a bug that causes images to become pixilated. You may find further information on these bugs here: * Resize image by pixel on new editor | CONFCLOUD-67554 * PNG Images pixelated when scaled | CONFCLOUD-54701 We ask for you to please vote and watch these bugs to track and…

Hello, I'm not entirely clear on the ask so I'll attempt to answer what I might be understanding, which is how to manage users OAuth tokens. If you're wanting to manage apps via OAuth then we'd recommend reviewing OAuth 2.0 (3LO) apps. If you're wanting to enable OAuth access to your Jira applications then please…

Hello Annelies, I checked the email you provided and was unable to see any blocks or bounces. Could you please provide more context into what you're doing to trigger an email to be sent? Regards, Stephen Sifers

Hello Robert! Thanks for linking to this post from your original ( How to create a template with nested pages ). The screenshots of your errors are helpful, I was able to find a related thread within our developer Community that covers the same error/issue you're presenting. Please take a look at Create add-on project.…

Hello Mohamad, Great question, we do have a resource around this and I'll reference it (Mainly due to products changing quickly and my answer may become outdated over time). * Jira Software vs. Monday.com There are also marketplace apps that integrate with the Atlassian products as well, you may find these apps…

Hello Pongsak and welcome to the Community! Thanks for reaching out about getting your CC'ed email people added to your Jira Service Management issues. This is a great topic and we have an outstanding answer readily available, please take a look at How to CC users into a Service Desk issue logged via email, so they can get…

Hello Brian! Thanks for the details on what you're doing and planning to do. From the links you sent I do see the issue, the documents you have are for Server/DC and not explicit to cloud. On the link for Access recommendations I would suggest reviewing the following notes which will help to clarify you're ask: Before you…

Hello Dinesh, Thanks for reach out about this issue. From what you stated about Copying the sheet allows it to start working which leads me to believe the original sheet is having an issue with the 'owners' token and thus not working. For the original sheet, could you verify or change the owner and let us know if that…

Hello Mike, I can't send the email directly as Community is a public forum. I can let you know the email is similar to i____z@yourdomain.something. I hope this information proves helpful. Regards, Stephen Sifers

Hello Aaron, The way drafts are designed and work won't allow you to track any changes within drafts, with this said you won't be able to see any changes or comparisons until you publish the page. You could publish the page and view the comparison to see if the changes are significant enough to keep or you could just…

Hello Nurullah and welcome to the Community! There might be an easier way to migrate your cloud site to another cloud site. May we suggest reviewing How to create a backup for Jira Cloud. To create a backup for cloud: * Choose > System * In the IMPORT AND EXPORT section, click Backup manager. * Under Backup for cloud,…

Hello Ahmed and welcome to the Community! From what I understand, you're just wanting to change the build number and since you're already familiar with the API this should be simple enough. We do have a guide to walk you through this which can be found at Set a new value for the Pipelines build number. If you run into any…

Hello Alex and welcome to the Community! I would be interested to see a (sanitized) screenshot of your shared roadmap from the Confluence side to understand what it does look like. When you are sharing, are you doing so via a link or iframe within Confluence? I ask as the iframe may need to be scrolled to see the far right…