Stephen Sifers Atlassian Team

Hello Sirish, Thanks for coming to Community for your connection issues. We want to help figure out why you’re unable to access Bitbucket cloud, in order to do this we’re going to need a bit more information. Are you receiving an error message or response code when attempting to connect? Any additional context around your…

Hello Sherif and welcome to the Community! Thanks for reporting your issues within the Community. Upon review your log output, this should not impact the start or stop of the Bitbucket service. The log is reporting an issue with the logging.yml file due to the deprecation of the logging file. This is due to Bitbucket 5.15…

Hello Ben, Thanks for the follow-up information. After discussing this with the team we want to attempt a few steps that have been reported to work elsewhere for similar issues. With the recent changes to the editor in Confluence, there may be an issue in the way Chrome is storing the cached content of the page and is…

Hello R, From reviewing your notes and the endpoints you’ve attempted, you should be able to get what you need from the last endpoint you listed. This endpoint should be able to provide what you’re looking for with the expands: GET /rest/api/content/{id}/child/attachment Example of what to use:…

Hello Jim and welcome to the Community! Thanks for coming to Community about your offline Bitbucket install issues. As confirmed by your screenshots and notes, the standard install does require internet access to complete the Bitbucket install. There is an alternative to using this install which would be to use the archive…

Hello Ramana, I set up Confluence with the same version you reported and plugins as well, stopped and started the instance a few times and was unable to recreate your issue of the plug-ins re-enabling. I confirmed after every service restart the notifications stayed disabled. Something else we can try is to clear your…

Hello Tony and welcome to the Community! Congratulations on making the upgrade to Confluence 7.0.1, but sorry to hear you’re running into an issue updating and creating pages. From the help error that you posted, it looks like your impacted by a token issues which is fixable. Please see the following on how to proceed:…

Hello Janne, Thanks for taking the time to test, recreate and report this issue with great detail within the Community. From your notes, I’ve been able to recreate and confirm there is a problem here. With this said, I’ve created a bug request for this issue which may be found at CONFSERVER-58901. Please vote and watch…

Hello Ben, Thanks for letting us know your workflow. I attempted to recreate the issue within the new Confluence editor and was unable to do so. I used Google chrome and attempted a few different page edits and including a page with over 400,000 characters. Is there another browser you may be using or something common…

Hello, Thanks for reporting your issue with the migration assistance and include the log output as well. We’d like to understand a bit more around why this is occurring and with that said, could you please tell us the MS SQL version along with patch level you’re currently running? I ask this because Confluence 5.10 only…

Hello Kamueller, We would suggest against replacing files for your Confluence server as this would firstly not be supported and secondly cause issues if you needed to load Confluence within safe mode without modifications along with issues during upgrades. We would suggest using the styling guides to adjust the look and…

Hello Ramana, Thanks for reaching out to Community to find out about easier ways to disable system plugins. From your description, it looks as though you’re following the steps within this guide; How to globally disable e-mail notifications with page content. If this is the case and your plugins are starting again once…

Hello Ben, Thanks for reporting an issue with Confluence’s new editor which is causing stale pages to display after making edits. We would be interested to understand a bit more in an attempt to recreate this issue on our end. Please let us know the following: * Could you please let us know all the steps you take when this…

Hello Bart, Thanks for reaching out on how to cancel just a single product from your subscription. Information around canceling a product or subscription may be found at the following: * Atlassian Cloud: Cancel my subscription * Atlassian Cloud Licensing | How do I cancel my Atlassian Cloud subscription? * How to cancel…

Hello Lee, Thank you for the clarification on more on what you’re looking to accomplish. When downloading a source from a repo the current naming convention will be used (team+repo.zip). There is a workaround to get past this by using the REST API to download your repo. Here is how I would approach this: * Within a shell,…

Hello Don, I reviewed your account and I am unable to find any referenced or linked instances of Bitbucket cloud sites. Can you please confirm you have a Bitbucket account that uses the same email as your account for Community? If not, please let me know the Bitbucket instance you're using so we see why you're being…

Hello Don, Thanks for confirming. To ensure we're trying to authenticate to the right place, you do use Bitbucket cloud correct? Could you please include a screenshot of the error as well? I can use this to pass it along to the Sourcetree team so we investigate further. (Please remove or blur any sensitive information…

Hello Jiri, Thanks for coming to Community with your question in regards to watching release notes articles. The watch feature within Confluence does allow you to receive updates, but sometimes there are issues which may cause these updates to not make it through. One of these issues can be caused by cookies being cleared…

Hello Don and welcome to the Community! We appreciate you including details into what you’ve attempted already and the errors you’re seeing in response. When you’re attempting to connect to Bitbucket, could you please use the following URL: * https://bitbucket.org Use your standard Bitbucket account credentials to…

Hello Navya, It is possible to make a REST API call from a web interface, however, there will be customization required to make this possible. You will either need to create your interface with a PHP page or use javascript. An ideal resource to start with would be the developer basics which may be found at Integrating with…

Hello Lee, Thanks for coming to Community to ask about renaming your downloads from Bitbucket cloud. I do believe you did an excellent job with this post and covered everything you’re asking for with great detail. Now looking at your request, the reason your file is being named as you described is due to the repo name it…

Hello Mert, We appreciate you including information on where your Bitbucket server is and what you’re attempting to accomplish. From the subject of your post, it sounds like the issue is possibly a configuration issue leaving AWS if you’re completely unable to ping slack. Additionally, the endpoint you provided, where and…

Hello David, I just verified on the new editor and you’re correct. The option (which was present in the legacy editor) for symbols is no longer present. I did find a recently created feature request to have this added back to the editor. You may find this request at CONFCLOUD-67811. We would ask you to vote and watch this…

Hello David, Within Confluence you should be able to add Symbols to your documentation. If you’re using the cloud or server products you may find the symbols by going to Insert > Symbols. More about adding symbols may be found at: * Cloud: Use symbols, emojis, and special characters * Server: Symbols, Emoticons and Special…

Hello Konstantin and welcome to the Community! We appreciate you sharing in detail the steps you have taken to create Confluence within docker and what you did to have Confluence re-present the setup. It sounds as though your Docker service is not able to access (read/write/create) the confluence.cfg.xml file which stores…

Hello Joe, Thanks for coming to Community for your search issues within Confluence server. I took your examples and tested them within Confluence and found I was able to locate the page without issues. I used wildcards such as abc* and pres*. I was able to use the examples provided within Confluence Search Syntax. I would…

Hello Anders, Thanks for providing the screenshot. From reviewing your error, steps, and testing within Confluence cloud on a few different instances I was able to re-create the issue. Seems the issue is caused when you reference a page where the powerpoint file is located. If the page referenced is the page itself or any…

Hello Will and welcome to the Community! Thanks for coming to Community with your syntax highlighting issues you’re seeing within Bitbucket cloud. Atlassian uses pygments library for syntax highlighting. With this said, there are some known issues which may be causing your files to not be highlighting properly, such as:…

Hello Anders, Thanks for finding this issue and taking the time to record the error within the developer tools of your browser. We would like to see if we’re able to recreate the issue, in doing so we will need additional information from you. * What version of Confluence are you currently running? * Do you have any apps…

Hello Admin and welcome to the Community! From what you’re explaining it sounds like you’re using the new Confluence editor and your experiencing a bug with resizing images within Confluence. With this said, it sounds like you’re impacted by the following bug: CONFCLOUD-66401. We this feature request, we would suggest you…