Stephen Sifers Atlassian Team

Hello Gunhild, It looks like you might have your two accounts mixed up. The account you used to access s----v.atlassian.net only has access to that one site. Your other account (That you posted this question as) is the one which has access to the j----b.atlassian.net site. Regards, Stephen Sifers

Hello Gunhild, It sounds like you're having an account issue which we need to resolve before testing your access again. Could you please review the following article to log yourself out of all devices and test again: Manage recently used devices for your Atlassian account. Let me know once you get your account logged out…

Hello David, Thanks for raising this concern around using the in-browser search vs the shortcut prompted search. You're able to disable keyboard shortcuts while in Jira by pressing "shift+?" and from there select 'Disable keyboard shortcuts. There was a post in regards to this change and roll out which can be found at How…

Hello Gunhild, Thanks for reaching out about your access issues. I'm trying to narrow down which site you're having trouble accessing and need some clarification. Which site are you attempting to gain access to? j----b.atlassian.net OR g----m.atlassian.net This will help us further investigate the issue. Regards, Stephen…

Hello @[deleted] Glad to see you're testing out our cloud products. I would be interested to understand a few items before investigating further; * Is this your first export/backup attempt today?* If it's not (multiple attempts), you might run into an issue attempting multiple exports/backups in a single day. We suggest…

Hello @Cathy Chang and welcome to the Community! Really unfortunate you're unable to get connected. I attempted to locate any products associated with your Community account and was unable to discover anything. Chances are this might be a change your site administrator would be able to assist you with internally to your…

Hello Andrew and welcome to the Community! The page you've linked is for Server and Datacenter only and will not apply to Cloud products. Our Cloud products do not have the same customization as the Datacenter products do, further information on this may be found at Differences between Jira and Confluence server and cloud.…

Hello again, It's also completely possible and most likely this was an issue on our end..... https://bitbucket.status.atlassian.com/incidents/5q0zhsqk5dxm Yes, the issue should have been intermittent during this time...... Regards, Stephen Sifers

Hello Mikhail! Thanks for pulling us in to take a look @John Funk Mikhail, I would be interested to know and test a few things to help narrow down the scope of the issue, could you please let us know and test the following: * Are you using a VPN to access these products?* If so, if you disable the VPN are you able to…

Hello! Thanks for reaching out to the Community in an attempt to find the cause of your never-ending apps and integrations. We completely understand the frustrations you must feel being stuck on this issue and being asked to go to support, which Free tier products don't have access to. Though late, we're here to make sure…

Hello Krystal and welcome to the Community! I'm not able to find any Bitbucket workspaces associated with your Community account. It might be best to raise a support request to have this investigated further (and prevent your email/PII from being posted within Community as this is a public site). We ask you to raise a…

Hello Harshit, These are great questions that can be difficult to answer due to each company/vendor/app may require a different stack, security model, and deployment which translates to different storage requirements. The database choice is open to your choosing and is not dictated by Atlassian on which ones you can or…

Hello Y'all, I know this is a bit late but wanted to ensure others that find this question are able to get the correct information. I just replied to a similar post here: Sign On migration from Gsuite to Office 365 Summary of the answer: You're not alone in the ask of how to change your GSuite login to another provider,…

Hello PadminiPriya and welcome to the Community! You're not alone in the ask of how to change your GSuite login to another provider, O365 in this case. The good news is we have a Community Article that covers this exact ask, you can find this article here Migrating from G Suite to other Identity Providers (Okta, Azure AD,…

Hello Rafal and welcome to the Community! This is a great question as not all users who need updates will require access to your site. With that said, the default workflow for notifications does require a user to "subscribe" by watching a page. Meaning, by default, a user must log in and elect to watch a page for updates.…

Hello Matti and welcome to the Community! It looks like your post might have had PII or sensitive content and was cleaned by a moderate. With that said, I would like to understand more of what you're wanting to do. Is this question around the Web UI or the Mobile UI of searching within Confluence? Could you be more…

Hello Selva and welcome to the Community! It sounds like you're really needing an automated, hands-off approach that doesn't require a human to review an audit log to find when a user last logged in. With that said, there is a feature request to add this 'lastLogin' field to the '/rest/api/2/user?username=userName'…

Hello Sachin and welcome to the Community! It looks like we have some avatars working, others are default and some are just broken. I would be interested to know if you've recently completed a migration from server to cloud? I would start with clearing your browser cache, or simply seeing if others are also impacted by…

Hello and welcome to the Community! I believe you're asking about the Confluence chart macro. Hopefully, this assumption is correct. With that said, once you've created your chart macro, you'll need to feed the macro "data" to populate the chart or bars in this case. You can do this by inserting a table within the chart…

Hello Hugo! You are indeed right that the assistant is ready, at the time of writing this message. There are manual paths you can take to migrate to the cloud, which it seems you've already explored. For others, I link references on what those manual processes are here: * Plan your Bitbucket Server to cloud migration *…

Hello Graeme, Thank you for including the screenshots of the original and the preview. From what I'm seeing, this might be related to a bug already filed, please have a look at CONFCLOUD-66922. If this bug is similar to your issue please let us know, we also ask for you to vote and watch this issue for future updates.…

Hello Aaron, Unfortunately, I can't release that information via the Community as it's a public channel. I can say that their first name started with an N and the last name ended with X. I also cleaned up your reply as it had an email from another user, didn't want that publically available within the Community either.…

Hello Aaron! The domain you listed is still active (as you stated), and thus we won't be able to make any changes without verification. Since you're from the same domain as the other user it would be best to pursue the route of claiming the domain and thus being able to claim any users within your claimed domain, sounds…

Hello Anand! Great question(s)! I'll try to answer both of them on a single pass; If you've configured JSM with the login-free portal and have elected "Anyone can email the service project or raise a request in the portal" within your configuration then, YES! Customers will have an account created for them upon emailing…

Hello Julie and welcome to the Community! This is a great question, and to showcase that it's not the first time someones wanted to try this. There have been a couple of posts similar to your ask, which may be found here: * Use Confluence as Internal Community forum * Using confluence for a community of practice…

Hello Brian! This is a great question and if you're unsure where to look it can rather difficult to figure out how to manage this. Luckily, we have some documentation to cover that ask here. You're most likely going to want to review the following which will show you how to manage your domain and your access request…

Hello Chris! Sounds like your admin accounts been around for a while. Thanks for using the product for such a long time! With that said, we'll need to set an email alias for your admin to allow for them to get connected again. Since you can't log in as the admin itself, you'll need to use another admin account (if…

Hello Dirk! Thank you for your interest in BItbucket pipeline runners. The link you provided is for a private EAP group being held within Community. This group is currently closed to the public and is invite-only as it's an EAP. More information around this closed EAP can be found at: <Closed>Bitbucket Pipelines: Runners -…

Hello Bennett! No sign of gold going away as of today. I can understand the confusion around this as going to the gold URL takes you to a pricing page with no mention. This is due to gold being an add-on for individual Trello account and not a bulk pricing tier. More explained from the referenced document above: Trello…

Hello! I do see we have an issue for you with our billing team and it's currently in the queue. The issue may be viewed (only by you) at CA-1364920. Using the billing contact form (referenced above) won't send you directly to a portal, instead, you should have been sent an e-mail regards your request. We ask you work with…