Stephen Sifers Atlassian Team

Hello Youke, Thanks for clarifying and providing additional information. From what I’m understanding now, you’re wanting to take content from Confluence and redisplay said content which includes macros within another application outside of Confluence. From this information, this may not be possible as the macro will not…

Hello Stefan, I’ve reviewed your notes and followed the steps you took along with completing a GET call on a page to get attachments. What I found was the file is always referred to as the filename of the attachment per the parent page it’s attached to. The ID you refer to seems to be the parent page the attachment is…

Hello Sean, Thank you for notifying us of this issue. From the link you provided, this is an option for server-side products, but this is not an option for cloud-hosted products. This is mainly due to how the server-side products authenticate/send mail to users vs how cloud does it. There are options to adjust your…

Hello Michael, Thank you for follow up here. I would be interested to know if you’re experiencing the same issue within a staging environment as well. This would also help to rule out any interference from nginx which you mentioned. If you’ve not already setup a staging instance we would suggest doing so to test future…

Hello Youke, I'm still not entirely sure which endpoint you're accessing to attempt to get the contents of a Confluence page. If you’re using the GET CONTENT (GET /wiki/rest/api/content) endpoint then you should be able to add the body value which will give you the contents of a Confluence page with the body. Is this what…

Hello Brad, Thank you for including details into what you’re wanting to do with Confluence. Your database size is not a massive amount of data. With this said, you should be able to perform the export/backup and restore that is referenced within the article you linked. There are a few things to consider when moving…

Hello Kishankumar, Something to be aware of is this is a support community and not often browsed by developers. We want to ensure you get the responses and answers you need so we would suggest you check out the Developer Community. The Developer Community may have more available resources to answer or address your…

Hello @ChetanNadgonde , After review of this question with a fellow Atlassian, @Dario B discovered that this is in fact possible. Please review the post where this is addressed at Jira cloud addon: use API to create oauth1 application link. Regards, Stephen Sifers

Hello, Thank you for providing what infrastructure you’re running on along with that steps help to resolve the issue. Additionally, the logs you sent are helpful. The type of error, however, is not always clear in what could be the cause. There are a few items which may cause this type of timeout and/or performance issue:…

Hello Kim and welcome to the Community! While the issue linked above shows one specific case for languages needing to be added into the products, there is a larger list which puts which languages are in the queue. We would suggest viewing CLOUD-7017 to see the full list of languages queued up to be added. While not a…

Hello, Thank you for sending over your logs and steps taken for setting up Bitbucket. From the error below the issue is clearly a database issue, possibly with MySQL. This error can be due to the drive used or the permissions not being properly set for the user. To create the user with the proper permissions please use the…

Hello Gershon and welcome to the Community! From reviewing your detailed steps and output you’re receiving it might be related to the NPM having an issue when attempting to access “Atlassian-connect-express.” With this said there is a similar post which was resolved by reinstalling NPM. The other post reported the…

Hello Mikayla, The issue you're describing looks to be a bug within the app itself. This bug has been recorded and can be found at RAB-31. Please vote and watch this bug to receive updates of its status. Regards, Stephen SIfers

Hello Mark, Thank you for including great amounts of details around the issue you’re having during your migration from Cloud to Data Center. From the details you have, this issue looks to be caused by the GDPR compliance changes which adjusted the way users are now displayed (They’re displayed as a hash instead of email).…

Hello Clotilde, If you’re wanting to see further information on how Confluence Analytics and Statistics work then we would suggest reviewing the guides on how they function and what is required. There are a few resources which cover what is needed and the data that is gathered when enabled. You may find these resources…

Hello Arunkumar and welcome to the Community! Thank you for reaching out and including great detail around what your needing to accomplish. Currently, within Confluence Server and Cloud there is not an option to include SVG embedded images within a page. This would be why when you attempt this it’s stripped and displayed…

Hello Dominik, The app has been updated to support up to Bitbucket 6.5, along with other product versions. We’ve also tested and confirmed the app works with Bitbucket 6.x as well to ensure there would be no issues. Please take some time to retest the app against your Bitbucket instance. Atlassian REST API Browser Regards,…

Hello Christine, We've been reviewing your screenshots of the issue along with reviewed your issue that you face. We tested the problem and found a way to recreate the issue. We did find that within a default (no add-on instance of Confluence this did not exist) instance this is not an issue. What you’re seeing is an…

Hello Stefan, Something to be aware of is this is a support community and not often browsed by developers. We want to ensure you get the responses and answers you need so we would suggest you check out the Developer Community. The Developer Community may have more available resources to answer or address your developer…

Hello, Something to be aware of is this is a support community and not often browsed by developers. We want to ensure you get the responses and answers you need so we would suggest you check out the Developer Community. The Developer Community may have more available resources to answer or address your developer questions.…

Hello Karl, Thanks for confirming the error you’re seeing. There could be a few items which are causing the issue with elasticsearch. If you’re not already ran through the troubleshooting guide (which has multiple steps to review), we would suggest you do so to help isolate the issue. You may find this guide at…

Hello Barry, Thank you for the clarification and correction. It seems like you’ve made all the correct steps and changed for notifications to be sent. With this said, we should check to ensure the mail is leaving your Bitbucket server and attempting delivery. I would ask for you to check your mail server to see if the mail…

Hello Karl and welcome to the Community! To ensure we’re discussing the same issue after you upgrade Bitbucket to 6.4 your embedded elasticsearch is no longer functions properly. With this said, when you attempt to test elasticsearch within the Bitbucket UI, is anything displayed? Additionally, could you check the…

Hello Barry, Thank you for explaining your issue along with detailing the steps into the problem you’re having. From what I’m understanding, within your steps, the user it making a commit and not pushing anything to the repo. This action will not trigger a notification as the commit will either take place locally prior to…

Sourced from above, adding the solution: @Fred Raines Update It turns out that they were not in fact identical. The projects returning data had our jira administrator set in at lease one role. The solution was to add the jira-administrators group to the issues premission scheme for Edit issues. I consider this resolved.

Hello Jacqui and welcome to the Community! From what I understand from your question, you’re using an evaluation of Jira core and it looks like your license has expired. With this said, it also looks as though you’ve created a support request for a similar issue. Since the request is already active we will ask you to work…

Hello Joshua and welcome to the Community! To understand more about your issues with emails within AWS when using a NAT gateway I will need a bit more clarification. To understand your NAT rules and how the services are configured, could you please let us know if Jira and Confluence are on the same server (I know you…

Hello Mark, The deprecation notice does cover the reason as to why the endpoints are removed from v1 to v2. Along with this, there is further explanation within the GDPR changes which also impact these endpoints. In regards to user management, the following should help to further understand how to manage users moving…

Hello Deepak, Currently, there is no option to manage access token using a REST API endpoint. The only way to presently manage them is to use the web UI. There are multiple reasons as to why this would cause an issue, mainly due to security events which could come from exposed credentials leading to someone generating and…

Hello Thomas, This is an excellent question around product add-on and user management. The simple answer to restricting access to a subset of users is, Yes you can easily limit/license access to the only needed user. The longer answer is that your restrictions are entirely dependent on how you manage your groups within…