Stephen Sifers Atlassian Team

Hello Andrew and welcome to the Community! Thank you for reporting a possible issue with Sourcetree not detecting files with changes. To understand a bit more, could you provide screenshots and your workflow so we may attempt to recreate the issue? Additionally, we do see there is a reported defect that may be similar.…

Hello Doc, Thanks for reporting this issue with Sourcetree. This issue does look to be a recorded defect in the product, you may find the reported bug at SRCTREEWIN-11516. We would be interested to know if you’re able to upgrade Sourcetree to a later version and test again. Please see if Source tree 3.2.1 is displaying the…

Hello Gerry and welcome to the Community! Thank you for reporting a change in the product after an update. We would be interested to know what version to upgraded Sourcetree from so we may review the release notes to see if there was a behavior change. We look forward to hearing back which version you have prior to the…

Hello Frank, Thank you for including your detailed information and steps you’ve taken to troubleshoot the issue. Sourcetree does in fact work within Mojave, I have the feeling that something within your ssh trust has been broken during the upgrade. If you could please test Sourcetree on another profile to ensure it is…

Hello Don, I reviewed your referenced documentation and did not find any reference to migrating your server.xml file on upgrade. I have submitted feedback on that article to have it reviewed and updated. Additionally, your crowd instance should also avoid being exposed externally and kept internally (Suggested to not allow…

Hello Eero, Thanks for reporting back. Could you please paste the 401 response you're getting? It will tell us what the issue is with the attempted call. Regards, Stephen Sifers

Hello Nivedita, The ability to sort columns within a table for the Confluence cloud editor is currently not available. However, there is some good news. This functionality is listed within the roadmap at Confluence Cloud Editor Roadmap and there is a feature request for this at CONFCLOUD-64966. I hope this information…

I'll enjoy any coffee, brand or flavor doesn't matter much to be. Although there is something amazing about a fresh espresso on a cold day. I typically make my cup(s) with fresh ground beans in a french press and there is a process to this: * Warm the water to just before boiling. * Pour the water over the grounds (needs…

Hello Carly and welcome to the Community! Thank you for including screenshots of what you used to be able to do versus what you’re seeing now. There have been some changes within the cloud editor recently. To better sum up the issue, you’re seeing there is a similar post which may be found at Adding a border to an image no…

Hello Fauzan, Thank you for including the endpoint you’re working with along with your JSON payload and the response. When you’re creating your API call, please ensure you’re using "Content-Type: application/json" to define the payload you’re delivering. Please attempt the call again with the content-type set as…

Hello Eero and welcome to the Community! Thank you for explaining the issue you’re having along with including your troubleshooting steps. Since you’ve already tested creating a repo within the WebUI for your Bot account, the issue is most likely due to the granted level of permissions within the API Token you issued. We…

Hello Bryan and welcome to the Community! Thank you for sending over your work so far and reporting the issue you’re having. While OpenJDK 11.0.4 is a newer version than Java 1.8, it is not currently supported. 1.8 will need to be used with the tools in order to be supported and avoid this reported error. Further…

Hello, Thank for the appreciation of our toolset. Additionally, we appreciate the effort you’ve put forth already into looking into performance tuning within Confluence. There are a couple of factors which may cause resources to be consumed. With Confluence being so flexible and configurable, add customization or app can…

Hello Ricardo, From reviewing your notes and steps taken, it looks like you may be impacted by a bug which is preventing CSV attachment imports from cloud to cloud. Further information on this bug may be found at JRACLOUD-68996. If this is not the case and you believe your issue is different please let us know and we’ll…

Hello Joe, Thanks for sharing a screenshot and the error output for your login issues. We want to ensure the version of Sourcetree you’re using is a later/newer version which will use the V2 APIs to authenticate with Bitbucket. Could you please check and ensure your version of Sourcetree is updated, and if not updated…

Hello Mateusz, Thanks for walking us through the steps you took to restore and get Confluence back online. Additionally, your notes on what you’re seeing within Confluence for the missing attachments are helpful. To progress forward, we would suggest reviewing an article we have which assists with resolving issues with…

Hello Ramani, When you connecting your GitHub instance to Bitbucket to be migrated you should then be authenticated as your GitHub account to access your Repos. There is a guide to walk you through this process and this may be found at Import a repository from GitHub or GitLab. I hope this information proves helpful and…

Hello, The screenshots you sent are showing errors with the MMC snap-in for Windows. Looks like you're unable to access the event viewer on your system. We'll need to get access to your event viewer within Windows to see what the logs are displaying. Regards, Stephen Sifers

Hello Ross and welcome to the Community! Thank you for sharing what the issue is you’re facing along with what you’ve researched already to attempt to resolve. Something I noted within your response is that you’re running two instances of Confluence on the same server. While you may do this for lab or training, this is…

Hello, Thank you for providing all of the steps you’ve already taken. We will need to find what the cause of the application crash might be, in order to do this we need an error or log output to understand more. Could you please review your Windows event log and let us know of any errors or warning around the time you’re…

Hello Svyatoslav and welcome to the Community! To understand a bit more about the issue you’re having with the Sourcetree installs, we’ll need a bit more information. Could you please provide any events thrown within the Windows event log during the attempted install? Additionally, any screenshots of the errors or prompts…

Hello Sam and welcome to the Community! While there is not a direct list of all available features within Sourcetree, we do have multiple pages which explore what Sourcetree is capable of, how to use it, and what new features have been released. We welcome you to review these articles and blogs at: * Get started with…

Hello Dov, Thank you for reviewing the logs and sifting through them. Additionally, your tailed log does show some of the possible issue we need to resolve. If you’re using a proxy then you’ll need to modify your server.xml file to allow communication. There is a similar post to this that already exists and we would…

Hello Dinis, If you’re using Jira to manage your users and a user is removed from a permissions group which Bitbucket is using the then user will no longer have authenticated access to Bitbucket, they should also not count towards your license. For administrator accounts, you can use this account to either be a dedicated…

Hello Dov, Thank you for getting back and ensuring your users are allowed to access crowd. I retested on Crowd 3.5 with an internal directory and confirmed when a user is sent a reset password email that the link within the email works as expected. To find out what's causing this issue we’ll need to review the logs, please…

Hello Dov, Thanks for reaching out and including the steps and screenshots of your issue. We’ve attempted to recreate this issue with Crowd and have been unsuccessful in doing so. That’s not to say that there isn’t a bug, we just can’t recreate it. Before we go further into chasing a possible bug, could you confirm…

Hello, This is really some list of log outputs you have. There are support tools within all Atlassian applications which will scan your logs for you and help determine which items may or may not be important. They will also link to articles on how to review and possibly solve the outputs. You may find more about this at…

Hello Matthew, Thanks for providing the steps you’ve tested and confirmed test emails are working as expected. Since you’re using LDAP for your user directory, I would be interested to know if users email attributes are syncing correctly from LDAP into Bitbucket. Could you please check to confirm your newly created users…

Hello Shane, Thank you for sending over the error that you’re seeing upon attempting to update the UPM. The error: Unable to start the plugin container for plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin' org.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception…

Hello Ramani, Thank you for sending over the output log from the attempted import. From this log I’m able to see the following error: unable to access 'https://RamanichandranR@github.com/RamanichandranR/maven-quick-start.git/': Failed connect to github.com:443 This error is pointing to an issue accessing the URL you…