Stephen Sifers Atlassian Team

Hello all, An update on this issue is as follows: I can confirm that Atlassian Cloud products are now available in Chinese (Simplified). Please feel free to contact me directly if you have any further concerns around this. Unfortunately at this point we don't support Chinese (Traditional), though we continue to monitor all…

Hello Tim, Thank you for including details into what's causing this rendering issue along with a screenshot of the problem. I attempted to recreate the issue within Confluence cloud and was unable to do so. With this said, we’ll need more information to re-attempt to create this issue. If you could please give us any…

Hello Rajan and welcome to the Community! I see you created this post a few days back. Since then, have you been able to access your Bitbucket instance? If you have an urgent need to get support about your licensing issues we would suggest creating a support request via https://support.atlassian.com/contact/#/. Server…

Hello, Thank you for including screenshots of your issue along with the steps you took for the upgrade. To understand a bit more about your upgrade steps, when you started the new scripts, which user was used to execute/run the start service script? I ask because if the user was root then that will be the owner of the…

Hello and welcome to the Community! Thanks for sending over the error your getting along with the steps you’ve taken. We would like you to attempt one more try at the following: * Close Sourcetree * Remove your password file from the following directory: * Windows: C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree *…

Hello Mark and welcome to the Community! Thank you for explaining your issue and letting us know the steps you’ve taken this far. I would like to ask you to download a new version of Sourcetree (https://www.sourcetreeapp.com/) and attempt the registration again once installed. If you have an older version installed it may…

Hello, Thanks for sending over the error your getting along with the steps you’ve taken. We would like you to attempt one more try at the following: * Close Sourcetree * Remove your password file from the following directory: * Windows: C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree * MacOS: ~/Library/Application…

Hello AJ, Thank you for sending over the details around your infection with Crowd. As you referenced, Confluence itself did have an active exploit that looks to have been exploited on your hosted system. While rare, the exploit can reach from Confluence to Crowd via an SSH connection. With this said, we would suggest…

Hello David, Thanks for sending over your setup with a page to include a panel within a panel. The ability to seed a panel within a parent panel is not currently available within Confluence. You may create multiple panels, but you will be unable to create a panel within an existing panel. Ideally, you will want to create…

Hello Saurabh, Thanks for sending over your JSON payload along with your authentication method. The output from your call tells us one of two things possible here. Either the account/token you’re using does not have the proper permissions OR the summary field is not available within the issue creation screen. Most likely…

Hello Chris, Exporting Confluence pages to PDF with customized content can sometimes be tricky depending on what you’re exporting and if there are any stylesheets applied to the exporter. Additionally, as content changes and the product is updated there may be further issues with exports. While you may customize the PDF…

Hello Walter, There are a few options for finding out who is watching a space within Confluence. Accessing the database is an option, but there are better solutions then directly access the data. There are marketplace apps available which may facilitate this requirement. I was only able to find one free app which helps…

Hello David and welcome to the Community! It sounds like you do have your Bitbucket server up and running without an issue, outside the inability to access it externally. To understand a bit more on how you have Bitbucket deployed and the network topology, could you give us a bit more insight? * Have you configured your…

Hello Bertrand, Thank you for the clarification on the edits to the web.xml file itself. To understand more about the issue, could you include a screenshot of the edit view within Confluence and any steps you take to insert data into the gadget? This will help us to attempt to recreate the problem and see what could be the…

Hello, The database does not store any information that would be helpful for combining Repo and Branch data. With this said, the alternative to get further information on this would be to use the REST API to access the data. A concept of this idea would be implemented with the following bb-project-repo-listing while…

Hello Daniel and welcome to the Community! If you’re wanting to gain access to the database for any cloud product the short answer is, you won’t be able to directly access the database. There is a bit more to the long answer which includes information around data security and compliance. Further information about this may…

Hello Narendra and welcome to the Community! There are multiple tools available to convert a CSV file to a JSON format. Unfortunately, we cannot recommend one tool, but a quick google search will show multiple options. If security is a concern then you’ll most likely want to avoid freeware or online tools to do such a…

Hello Bertrand, Thank you for providing your steps, instances and your modifications you’ve done with this post. Additionally, the logs you sent over are referenced within a feature request we had, but that request has since been closed out. You can find more on this request at JRASERVER-59898. I want to focus more on the…

Hello, I've attempted to recreate your reported issue with Confluence 6.14.3 using Chrome and have been unsuccessful in doing so. I attempted with multiple apps and was unable to produce your reported error within the Chrome console. It could be possible I'm not completing the same workflow as you are. Additionally, I…

Hello Abdurashid, With Confluence 6.14.1, we would suggest upgrading to the latest available version due to recent CVE (security vulnerabilities) to avoid any possible issues. You may find these CVE’s here: * Confluence Security Advisory - 2019-04-17 * Confluence Security Advisory - 2019-03-20 With this said, we’ll test…

Hello Fabiana and welcome to the Community! If you’re wanting to prevent users from downloading content within Confluence then you’ll need to revoke access altogether. The reason for this is, if the user can view the content then nothing prevents them from taking a screenshot, exporting the page via HTML or printing the…

Hello Abdurashid, The information and error you sent is very much appreciated. In order to recreate and then create a bug for this event, we need to understand the steps taken. With this said, could you please give us the workflow you use to create these errors within the console output in your browser? Additionally, we’ll…

Hello Austin, We do have a PowerShell script which can be used to backup cloud instances. This script is within Bitbucket and is publicly viewable. Please take a look at the following (You’ll need to add the top variables to your script to make it work). *…

Hello Michael, You can most certainly bookmark a Confluence page and add it to an android screen (As long as the android device supports this). Additionally, your users will still need to authenticate to Confluence, unless you’re using SAML/SSO authentication. Depending on the mobile browser you use will determine how the…

Hello Marko, The question of how frequent product release occurs is a great one. The short answer is, it depends on what is in the queue for the next release along with if there are any CVE related items needing to be addressed. This will impact both cloud and server products. Cloud products naturally have a shorter…

Hello Rahul, If you’re looking to locate the repos within Bitbucket within the database the good news is there is an article to do this. The article does not cover how to match to branches, however. But the article does show how to query the repos within Bitbucket. You may find this article at Identifying a Repository on…

Hello Jacqui, I follow up with our team on your submitted issue. We’re unable to locate an associated license with your account. With that aside, if you’re wanting to use a newly purchased Jira core license then you’ll need to install Jira core itself. Jira core licenses will not apply to Jira Software installs. To move…

Hello SrinivasaRao, Congratulations on making the upgrade within your test environment. The error you’re having is referenced within a Knowledgebase article. Within this article is discussing the resolution as follows: Resolution * Remove the service with the command "service.bat remove Confluence" * Open the Command…

Hello Omar and welcome to the Community. We appreciate you including screenshots along with the error message you’re seeing. This issue does seem to be related to a KB we have. The KB references that newer versions of Jira/Confluence show this issue to be resolved as the impacting bugs for this have been resolved as well.…

Hello, If you’re needing MFA for Confluence you do have multiple options in regards to products to use for MFA. There are a few products listed within the marketplace which support MFA, these products may be found at a preset search for Atlassian Marketplace | 2FA. Additionally, there are other products which support MFA…