Stephen Sifers Atlassian Team

Hello Kasia, and welcome to the Community! We appreciate you reaching out in regards to the API changes which return account ID where they used to return username. The information you’re referring to can be found within the deprecation notice which is located at Deprecation notice and migration guide for major changes to…

Hello Eric and welcome to the Community! Thank you for reporting this issue upon commit. We can confirm this is caused by the lack of a username and email being set within Sourcetree. This issue will be resolved in a future release as well. To set a username and email, please review the following: * Within Sourcetree,…

Hello Siddharth, Thanks for reaching out to the Community for your Sourcetree install issues. From the log you included, it looks as though something is preventing access to the file in question. This may be caused by Antivirus software/Antimalware soft along with strict permissions around user folders due to recent…

Hello! Thank you for reporting this issue upon commit. We can confirm this is caused by the lack of a username and email being set within Sourcetree. This issue will be resolved in a future release as well. To set a username and email, please review the following: * Within Sourcetree, select Tools > Options. * From within…

Hello Marvin and welcome to the Community! Thank you for reporting this issue upon commit. We can confirm this is caused by the lack of a username and email being set within Sourcetree. This issue will be resolved in a future release as well. To set a username and email, please review the following: * Within Sourcetree,…

Hello Raimon and welcome to the Community! Thank you for reporting this issue upon commit. We can confirm this is caused by the lack of a username and email being set within Sourcetree. This issue will be resolved in a future release as well. To set a username and email, please review the following: * Within Sourcetree,…

Hello Tony and welcome to the Community! Glad to hear you’re on top of your PostgreSQL updates and ensuring you’re running a recent and patched version. With this said, and as you confirmed, PostgreSQL 10 is not officially supported just yet (as of the time of this post). While you can most certainly run Jira using…

Hello Stefano, Thanks for reaching out to the Community for suggestions on how to migrate from Jira server to Jira cloud. There are a few things you need to consider and be aware of prior to your migration to the cloud. We would suggest reviewing the migration documentation for these considerations which may be found at…

Hello Lenorb, Thanks for reaching out to the Community to see if there is a way to adjust your Confluence mobile apps session timeout period. There are a couple of factors at play for this, and while there might be methods to adjust the timeout window, they’re typically bad practices from a security standpoint as the…

Hello Parth and welcome to the Community! Thanks for letting us help with your issue in creating a Chart macro within Confluence cloud. Chances are, the documentation you’re seeing is not fully reflective of the editing experience you have. With this said, Confluence does have a new editor which is most likely the cause of…

Hello, Thanks for reporting an update and providing new log outputs. It looks like you’re either hitting a port issue or a JMX issue with your setup. There are 3 similar posts that helped others to resolve this issue. For this error, I would ask you to review these following posts: * Confluence 6.7.3 Initial setup Failed…

Hello Róbert, This is a great question on how your links will function between server and cloud products post-migration. The short answer is you should be able to access these links after your migration is done. The long answer is there are some prep work steps and planning that need to be considered before, during and…

While this is very interesting, they're missing a small base of the population. Us colorblind folks see these logos and the whole world in a completely different hue. There are 3 (with subsets) different types of colorblindness which lead to multiple different interpretations of these colors or lack thereof. Maybe that's…

Hello Muhammad, Thanks for reaching out to see if there is a way to integrate Confluence and Connectwise. I’ve integrated the two in the past, this was mainly done my inhouse development accessing both the REST API for both platforms. There is no app currently available within the marketplace for Connectwise and…

Hello Aditya and welcome to the Community. If you’re needing to connect your GitHub account to Sourcetree then there is a guide which will assist with this. You may find this guide at Connect your Bitbucket or Github account. I hope this information proves helpful and you’re able to get connected. Regards, Stephen Sifers

Hello Peter, Congratulations on upgrading to 6.6.2, sounds like we’re almost there in getting your service up and running. From your notes, it sounds like the Upgrade completed without issue but there is an issue with the account the service is running as which is preventing access to the needed Bitbucket folders/files…

Hello Benggheesim, For what you’re looking for, the endpoint your provided will allow for a count of files. The referenced endpoint will allow for the following: Retrieve a page of files from a particular directory of a repository. The search is done recursively, so all files from any sub-directory of the specified…

Hello Rafiq and welcome to the Community! Thanks for reaching out about your Bitbucket instance being unable to start its service. In order to find the cause of your Bitbucket instance not starting, we will need to get some form of log output. We would ask you to review the Bitbucket logs along with the Windows Event logs…

Hello Simon, After reviewing your very helpful log output you included, it seems your error is related to the jmxContext. There is a KB which helps to describe further information about these types of error and provides steps to work around this issue. The workaround steps are as follows: Resolution It's possible that this…

Hello Trevor and welcome to the Community. We can confirm that your issue has been recorded as a bug within Sourcetree. You may find further information about this bug at SRCTREE-6653. We would ask you if this matches your issue to please vote and watch that bug. Additionally, I found there is another Community post which…

Hello Esekintela, I just responded to another post you have about an error pushing to Azure. It looks like you might have been able to resolve your issue getting connected to Azure DevOps by using git credential manager. With this said, let us know if you’re still having the same issue with authenticating to Azure.…

Hello Esekintela, Thanks for reaching out in regards to your error when pushing to Azure. From the very helpful logs you included, it seems your error is related to using the git credential manager. From your logs and the output you included I was able to find a StackOverflow post which reports and discusses the same issue…

Hello Ronny, Thanks for reaching out to the Community in regards to an error your Bitbucket server threw in the Windows event log. From reviewing the error, we can see that this is a Windows event that looks like Java tripped, we’ll mainly focus on the Exception code: 0xc0000005. This error is letting us know that there…

Hello Augusto and welcome to the Community! Thanks for reporting your issue with getting Sourcetree installed and running on your machine. It sounds as though Sourcetree is installing from what you’ve described. The issue we might be facing is with a default Windows OS, the Sourcetree files/path will be marked as a hidden…

Hello, Thanks for taking the time to report your issue while attempting to merge with an external diff tool. I found a similar thread which reported the same type of issue you’re having. We would ask you to please review the following Community thread and see if it helps with your issue; External Merge Tool Not Launching…

Hello Tim and welcome to the Community! After reviewing your post we attempting to recreate the issue on our end. We did recreate the issue but found a stale page needed to be updated before the Trello macro worked again. This looked to be a client-side issue and we confirmed after publishing the page, closing the tab and…

Hello Jonathan and welcome to the Community! We appreciate you coming to the Community with your issue and including a log output to help define exactly what the issue might be. From reviewing your notes and the logs, your issue might be tied to a corrupt Elasticsearch index post-upgrade. We would ask if you can rebuild…

Hello Duncan and welcome to the Community! Looks like you have Sourcetree almost set up fully. The error you’re getting can be due to Sourcetree not having Git enabled. We would suggest reviewing your Sourcetree install and ensure Git is enabled. Further information on enabling Git within Sourcetree may be found at Using…

Hello! Thanks for reaching out to the Community for your issues with getting Sourcetree installed and launched. Without an error, prompt or output from the product, we won’t be able to see why your Windows machine is unable to launch Sourcetree. We would ask you to review the Windows Event viewer to see if there is an…

Hello Max and welcome to the Community! Thanks for reporting your install issues with Sourcetree here and including detailed logs. From our log output, I was able to find a similar Community post which experienced the same issue you’re also having. I would ask you to review the following post and let us know if this helped…