Stephen Sifers Atlassian Team

Hello Julia and welcome to the Community! From the information you've shared and the error you're seeing on the GitLab side the issue looks to be related to https://gitlab.com/gitlab-org/gitlab/-/issues/244354 | JIRA issue list unavailable , but it seems like that issue has been resolved. With this said, we would suggest…

Hello Angel! I moved your post to its own question since it's been some time since the original post. With that said, could you please share when you're getting the error and possibly include a screenshot of the error as well? This will help us see which step(s) are completing and which is causing the problem. Translated…

Hello, Thanks for reaching out about your missing sprint to issue data within your roadmap. From what you're describing it sounds like your sprints just aren't showing on your roadmap, for more information as to why please see the following: My sprints aren’t showing on my Roadmap In order for a sprint to show along the…

Hello Nathan and welcome to the Community! The REST API endpoint you're using will return the comment data, however, it will not return the full path to any attachments as the attachments themselves will be associated with the issue itself. The URL you're seeing returned is the URL to locate the attachment within the…

Hello Robert and welcome to the Community! Great question about creating guided blueprints to create pages with seeded child content. You most likely won't be able to do what you're wanting with a blueprint and will have to either explore an Atlassian Marketplace app or go further with blueprints. For blueprints, here are…

Hello Connor! Thanks for reaching out about getting your Jira notifications within a private Slack channel. There is a similar post related to this which may be found at How can I configure JIRA Slack integration to use private Slack channels for notification? The short answer to the resolution is to invite the Jira bot…

Hello Alex, The original bug was tracked at JRACLOUD-69222, that bug has since been resolved. However, we're seeing new reports of your similar issue which is being tracked at JRACLOUD-76532 | Inline issue creation from issue view shows the incorrect error message when a required field is missing from the create screen.…

Hello Alex! From what you're describing and the exact error you're seeing, it seems like the issue might be related to the changes in the new issue view. There is a similar Community post about the same problem where they resolved it via the following: @invinci reported the following: Workaround: * Click on Actions from…

Hello Joakim and welcome to the Community! This issue does sound frustrating! Somewhat good news is we've confirmed this issue on our end as well, the bug for this may be found at Large documents scroll / jump when editing | CONFCLOUD-72111. You may also be impacted by this issue as well, Changing focus from Title to…

Hello Luke and welcome to the Community! Great question, I'll clarify this. Plans do have a hard limit of 100 projects, this can not be exceeded (Even after the plan is created). There are other limitations as well, for those, I'll reference our documentation: Creating and deleting plans | Before you begin There are…

Hello Felemon, Jira Service management does have some default reporting which will allow for you to see the overall health of a project and even breakdown of resolved issues per person. There are also options to monitor created vs closed as well to monitor the volumes. Here are the references on what's already available: *…

Hello Mike and welcome to the Community! Thanks for flagging this, I reviewed your site and was able to see your billing and technical contact did initiate an upgrade from your Free plan to a Standard plan trial. Regards, Stephen Sifers

Hello, While this isn't an option within the product to modify how URLs are displayed, you can most certainly use the REST API to query a space and all of it's child page. You can get started with this using https://developer.atlassian.com/cloud/confluence/rest/api-group-space/#api-api-space-spacekey-content-get. Another…

Hello Milena and welcome to the Community! Thanks for sharing the problem you're facing using filters and plans. To help us further investigate the issue would you please provide the following: * Is this issue about Jira advanced roadmaps? * Could you include a screenshot of the error and possibly the filter that's being…

Hello! Thanks for reaching out about getting Slack to update your Jira issues! The screenshots you included are very helpful to understand what you're wanting to accomplish. To clarify, the Slack thread itself does not enable a 2-way communication between Slack threaded shat and Jira Service Management comments. Meaning,…

Hello Moshchenskyi, Thanks for reaching out to the Community about your link editing ask. I would like to understand a bit more of what you're wanting to do and ultimately accomplish to ensure we're providing the best solution with the least amount of effort. Here's what I'm understanding you're wanting to do; Only copy…

Hello Harald and welcome to the Community! From what your describing it does seem like this is a defect in the product. With this said, I was able to find an already reported bug matching your issue. Here is the bug which is impacting the action you're attempting: CONFCLOUD-58775. Please vote and watch this issue for…

Hello Maxim! Thanks for including a screenshot of the error you're seeing. Just to ensure we're targeting the right issue, you're facing a problem when attempting to authenticate VS Code against Jira which results in your shared error. You may have already done this, but ensure you're completing the steps below:…

Hello Omri! Thank you for include the details and screenshots for your issue, they're very helpful! From what I can see, it looks like your release is failing due to the build plan that is Pipeline #92. You won't be able to delete this result, but you can disable it with the following: Repository configuration >> Pipelines…

Hello Marko! Thanks for reaching out in regards to changing your index language. I've gone ahead and created a request on your behalf, the issue ID is JST-664988, you should be getting an email about this short. Regards, Stephen Sifers

Hello Dale, Thanks for reaching out in regards to this issue. I took a look at your access from your Community account and compared it to your site. I believe this is a case of account mix-up, you have logged into Community currently and Atlassian ID as a different account than the admin of the site in question. Most…

Hello, I can see the alert is created, I'm not able to see the JSM issue being updated within the log you sent. Could you include a screenshot of the history of the JSM issue and the most recent activity log for the OpsGenie alert? (I'm wanting to see if the rules you have set are applying on both sides, or if there was a…

Hello Gabriel, (I used google translate for your question, pardon any errors in translation) Your question is; Why are OpsGenie alerts not auto-closing with the JSM incident(issue) is resolved? There is a similar post that's been answered in regards to this. You may find this post here: Opsgenie alerts auto closing…

Hello Pramod, I believe I made an error in my initial reply, I seem to have included a link to the server version and not the cloud version, sorry about that mistake. Here is the Jira Cloud documentation for the slack integration (This would explain the difference in instructions). * Integrate Jira Cloud and Slack * Slack…

Hello Nagaraj! Thanks for the detailed step-by-step you're using to create your development environment. While there are many ways to accomplish this, there might be an easier way (via database replication) that could speed this process up for you. We would recommend reviewing Creating a test environment for Jira. This…

Hello Luis and welcome to the Community! Thanks for the detailed description of your issue and the problem with having the +1 email that's preventing your access. I would be interested to know if you're able to go the following and attempt a login with your +1 account: * Navigate…

It is 100% about Music, life is music, experience is music, everything is MUSIC! I used to play the violin and piano, a long time ago......I haven't picked them up in ages. My favorite instruments are the violin, viola, and cello. There is just something about these string instruments and resonates with my soul. There is…

Hello! This question leaves a lot to imagination on how your team might operate, what exactly you're wanting to track, and any number of possibilities for your team's workflow. With that said, we might have some documentation that may help identify exactly what you're wanting to improve and solve for. Please see the…

Hello, Thanks for including your screenshot, I can see where the disconnect is here. You're in a team-managed project vs a company-managed project I referenced. You can still manage your workflows within a team-managed project, it'll just be done differently. We would suggest reviewing the following to see how to Add or…

Hello Mark and welcome to the Community! Ideally, you'll want to track the progress of your epics within the roadmap as projects will contain multiple epics/stories/issues (If you tracked it per project and added a new Epic it would detract from your progress at the top level). With this said, we would suggest reviewing…