Petter Gonçalves Atlassian Team

Hello Leyla, Welcome to Atlassian community! I'm not sure if this is related to the behavior you are facing, but I found a reported bug about an difference in the behavior of the Assignee field in the New issue view x Old issue view: - Unable to assign users in projects on the Assignee field on the new issue view…

Hello Mitali, Welcome to Atlassian community! Indeed, the behavior you mentioned while importing Time Tracking fields is a known bug in JIRA Application which can be replicated when you use the option of the Issue view (Issues -> Import Issues from CSV): - Time Tracking Fields not imported correctly by Issues --> Import…

Hello Vinay, Welcome to Atlassian community! Actually, the history of each issue can be accessed by selecting History in the Activity section of the Issue View: Selecting History, any field or Status updates will be displayed listed. Comments and Work logged has its own categories under the Activities. Please, let us know…

Hello Michiel, Welcome to Atlassian community. We understand that, in a first view, JIRA permissions can be a little complicated to understand due to the big variety of possibilities it gives you, but once you understand and configure it in a correct way, it will become usable and agile. That been said, the restriction of…

Hello Pradeep, Welcome to Atlassian community. You can get a list of all tickets completed in your previous Sprint by performing the steps below: - Navigate to your Next-gen Project > Project Settings > Features > Enable Reports - Navigate back to your project Main page > Click Reports > Select Burn up Report > Select the…

Hello Alaa, Sorry to hear you are facing problems to upload attachments in your JIRA Cloud instance. In fact, there are several possibilities that could be causing this issue, so in order to restrict these possibilities to a few ones and better troubleshoot the problem, please perform the steps below: 1 - Navigate to JIRA…

Hello Maria, By default, there is no system field with the name 'Account" on JIRA Application, so I believe the field you mentioned is added in one of the three categories below: 1 - A Custom field created by the site Admin of your JIRA Application 2 - A System field which has a different name when translated for English…

You are welcome, Vanessa. Have a nice week ahead. :)

Hello Lorraine, Welcome to Atlassian Community! I believe you are meaning the New issue View as displayed in the screenshot below when you say the last update of JIRA. Is it correct? If I understood this properly, I would like to mention that the New issue view of JIRA is still a lab feature, so our developers have not…

You are welcome, Maria! Answering your questions: 1 - The first option "Copy within same issue" will copy a field value from the same issue to a different field in the same issue. You can use it to copy the description content to a custom text field in the same issue, for example. 2 - I believe the post function I…

All right, Henrik! Have a nice week ahead. :)

Hello José, I completely agree with you that we still have some points to improve on this functionality with the Organizations field. As you mentioned, it is not an optimal/efficient job in creating a ticket on behalf of a customer through the portal (Raise a request) and then switches to the Agent view to set the internal…

Hello José, This a very common problem when creating Service Desk Issues internally with JIRA. In fact, the original Atlassian vision was for both customers and agents to create requests from the portal or email, not the agent view. But, from the feedback we've received so far, we understand that this method doesn't work…

Hello Vanessa, I understand that you would like to Display the issues from a JIRA Service Desk project on a Scrum board of a JIRA Software project. Is it correct? Per your description, it seems you have already configured the board filter to display the SD issues on Board settings > Edit filter Query, so I recommend you to…

Hello Anthony, Welcome to Atlassian community. You can choose any tickets to be migrated to Next-gen, closed/archived or not. To properly move your issues from Classic to Next-gen, you just need to move it from a Classic project to a Next-gen project. To choose which issues you would like to move, you can perform the steps…

Hello Andrew, The "Time in Status" or "[CHART] Time in Status" field is not editable and therefore will not appear on issue screens. The field just can be assigned to the appropriate issue screen(s) and are intended to provide data to the "Average Time in Status" gadget. You can check the documentation below for more…

Hello Phani, Welcome to Atlassian community. I believe you might be facing the following bug, which also happens when the personal language of the user importing the file is configured to Deutsch: CSV External system import is not working if uploaded file contains non-ASCII characters and default language is not English…

Hello Stephen, Per your description, I believe you are talking about a next-gen project in JIRA. Is it correct? The next-gen template is a new lab feature of JIRA where our developers are still working to implement some useful features, including the retainment of Custom fields when migrating from one project to another.…

You are welcome, Jason! I'm glad to know my instructions has helped you. Please, don't hesitate to ask any other questions if you get stuck to achieve any functionality again.

Hello, Welcome to Atlassian Community! Unfortunately, JIRA does not have a feature that provides the exact time an issue has been spent on each workflow step, however, there are some plugins that provide you with this kind of functionality. As a suggestion, you can try the Pivot by Status report provided by the Time…

Hello Maxim, You are correct to say that the resolution field cannot be edited in the New issue view. We have a feature request to implement it in the new issue view created by other customers requiring the same feature: - Ability to set the resolution in the new issue full-view Although this feature request is still be…

Hello Henrik, Any value added to a field will not be cleared/removed if you hide that field. In fact, the option to hide will only remove the field value from the issue view screen and from the Issue navigator page, so you will not be able to search for the field in JQL queries. However, the field value will still be…

Hello Vasco, Actually, the option to Create Linked Issues is not available yet in the new issue view of JIRA Cloud application on Business or Service Desk projects. In fact, the New issue view is still a lab feature on JIRA application, so our developers are still working to get some features implemented. For this specific…

Hello Camille, In my personal Cloud instance, the link issue feature is properly working on both Old and New issue views: That been said, are you using the link button right below the summary of the issue (See red box in the screenshot) or are you using any other way to link issues? Also, can you please provide us a…

Hello Erik, All the fields you highlighted in the first screenshot should be placed in the new issue view at the field list in the right side list, except for the Security Level and Resolution fields, which were not implemented in the new issue view yet. That been said, the summary field is displayed at the top of the new…

Hello Jason, Welcome to Atlassian community! By default, the context of Story points field is only applicable to Stories and Epics. This is an intended configuration of JIRA to restrict this field only these issue types as explained in the documentation below: - Configuring estimation and tracking That been said, you can…

Hello Melissa, Welcome to Atlassian community! I believe you are meaning a "Kanban board", is it correct? You can create a new issue by simply clicking in the create issue button in the backlog of the kanban board: If you are not using a backlog in your Kanban Board, you can use the "+" button to create it: Let me know if…

Hello @Wendy Burt, As mentioned before, the board only return the avatars of users that have issues returned on the board. That been said, I believe you can remove the avatar from the deleted user by simply assigned their issues to another user or remove the issues assigned to him from the board. To assign their issues to…

You are welcome, Ivan! Have a nice week ahead. :)

Hello Marcus, Can you confirm if you are using a next-gen project? If you are using a classic board, you should be able to change the order as you need by performing the exact steps below: - Navigate to your board > Click on the three dots icon (...) at the bottom right corner > Board Settings > Edit filter query - Change…