Petter Gonçalves Atlassian Team

Hey @Robert McFeely Thank you one more time for all the reasonable and useful feedback provided. I completely understand your frustration when you don't get a real transparent and vulnerable answer about am impactful issue in the application, and that's a problem that most IT companies are facing today: How to track this…

Hello @Dom Thank you for your answer and feedback. Let me provide you with some context and ask some questions so we can better troubleshoot the issue: About this sentence: Ok. So I tested and I think it's not doing what I was envisioning. We want to add an issue to an Epic but then have all issues under an Epic to cross…

Hello @Peter Waring Thank you for your feedback. As a possible workaround while we work to implement the mentioned feature request, you can use the issue navigator with the list view to return Next-gen issues and display any fields you want: Let us know if you have any questions.

You are welcome @muneet.bakshi Have a nice day and please let us know if you have any other questions.

Hello @Grace Ackerman Welcome to the Atlassian Community! To achieve the scenario you want, you can try the following instructions: 1) Ensure all new tickets go into a particular sprint? You can use Jira automation to automatically set a Specific Sprint when the issue is created. These would be the steps: * Navigate to…

Hello @Nick.Falconer Welcome to the Atlassian Community! Per your description, I understand that you want a report that will consider an issue to be completed when it reaches the "Dev Complete" status, which is not the final status o your issue. Is that correct? Unfortunately, All Jira Agile reports consider an issue to be…

Hello @raman sharma Thank you for reaching out. Unfortunately, there is no REST API Endpoint to export users to CSV. We have the following feature request created to implement it: REST API endpoint to export all users to CSV Feel free to vote and watch the suggestion to increase its priority and also receive notifications…

Hello @Kareem Hz Welcome to the Atlassian Community! Basically, the integration between JIRA And ServiceNow can be performed by WebHooks using the articles below: * https://confluence.atlassian.com/adminjiracloud/managing-webhooks-776636231.html (doc. for JIRA Cloud) *…

Hello @Goldmann Welcome to the Atlassian Community! You can configure an e-mail handler to configure the option to create issues through e-mail and adds comments to existing issues. These would be the steps: * Choose > System * Select Mail > Incoming Mail. * Click Add incoming mail handler (or click Edit next to an…

Hello Pete, Thank you for letting us know what was causing the issue. Have a nice weekend!

You are welcome, @[deleted] Thank you for letting us know the resolution of your issue. Have a nice weekend!

Hello @Ronald Vallenduuk Thank you for your feedback. Actually, the resolution field was designed to be added once the issue is completely closed/resolved. In fact, the goal of using the resolution field would be to specify the reason an issue is closed and removes the need of having multiple statuses with the purpose of…

Hello @muneet.bakshi Welcome to the Atlassian Community! Please, allow me to provide you some concepts about Jira application so we can confirm we are on the same page here: Unfortunately, Jira Application does not have all the levels of hierarchy you mentioned above. Basically, it has only the following levels: Epics ->…

Hello @Genevieve DeRose Welcome to the Atlassian Community. Sorry to see you are facing an issue to create sub-tasks. Please, check the steps below so we can better troubleshoot the problem: * If a project has a default assignee but the default assignee does not have the assignable user permission or is deactivated, you…

Hello @Paul Nash Thank you for reaching out. Per your description, I understand the automation you configured is properly working to transition the parent to "Work in Progress" when a sub-task is transitioned, however, returning some errors in the audit log. Is that correct? I believe those errors can be caused because you…

Hello @[deleted] Thank you for reaching. Per your description, I think the Issue security functionality is the best option to restrict a set of users from creating, viewing, and editing issues related to a specific issue type. To achieve the scenario you want, these would be the steps: * Under project settings > Screens,…

Hello @Adam Lloyd Sorry to see you are facing a problem. Per the description and screenshots you provided, I believe the other project administrator is not added with the global permission "Browse Users and Groups", as described in the KB below: Suggestions not working for User Picker field in Jira That being said, follow…

Hello @Aude_Reynaerts Welcome to the Atlassian Community! You are correct to say that completed sub-tasks are moved along to the next Sprint if its parent is not complete. This behavior works as intended and happens because the sub-tasks are in the scope of the same amount of work on the board. Additionally, you can check…

Hello @[deleted] Welcome to the Atlassian Community! By default, all the issue details returned in Jira REST API should be the same in Jira user interface, so I believe you must be facing one of the scenarios below: 1- You can possibly be misunderstanding the field "Status" with "Status category" in the REST API and Jira…

Hello @Alex Sim Thank you for reaching out. The users you are displaying in your screenshot are related to the third-party apps you are currently using in your site and, unfortunately, it is not possible to restrict these users from being displayed in user picker system fields, except by the Assignee field (Which you can…

You are welcome @Deepthi Soman Have a nice day!

Hello @Chris Thompson Welcome to the Atlassian Community! Per your description, it is possible that you are seeing the same Sprint on both boards, although the board filters restrict the same issues to be displayed on both boards. Please, allow me to provide you with some details on what can cause this issue so we can be…

Hello @Aditya Aryasomayajula Thank you for reaching out. Per your description, I understand you would like to create an automation rule to comment on an issue when something happens, using smart values to reference the content of some fields in the comment (Reporter, due date, and the custom field "Due date change…

Hello @aagarwal7 Thank you for reaching out. Basically, there are two ways to migrate your Trello Cards to Jira Cloud application map the component field: 1 - You can use the Official import client for Trello, described in the documentation below: Importing data from Trello Using the client above, your Trello cards will be…

Hello @Poojanpreet Singh Welcome to the Atlassian Community! Per your description, I understand that your resolved field is adding the same date as the created field. Is that correct? Can you please confirm if the date is added to the resolved field at the same time the issue is created or is it adding the wrong date after…

Hello @lucas_almeida Thank you for reaching out. Per your description, I understand you would like to increment a custom field by 1 every time you transition your issue to a specific status. Is that correct? You can definitely create a custom number field and use an automation rule to properly increment the field when a…

Hello @KUMARESAN MUPPIDATHI Welcome to the Atlassian community! Per your description, I understand that you want a REST API to return all the issues where the reporter is a specific user, however, the creator is a different user. Is that correct? You can use the following REST API call to return this information, replacing…

Hello @Виктория Thank you for your details. This a very weird problem, since it is working perfectly on my test site. Please, check the following details: * Check if there are other automation rules that might be causing the time to be incremented/decremented after the issue is updated * Use the {{setTimeZone}} function to…

Hello @Harry Bob You are welcome! I'm afraid Jira does not have a REST API to get customers that don't belong to any organizations, however, we have an experimental REST API to get customers which you can filter using the query parameter: GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer I believe the query…

Hello @ehud I'm glad to know you were able to work around your issue. Thank you for providing this information! Have a nice day.