Petter Gonçalves Atlassian Team

You are welcome, Jay. Please, don't hesitate in contact us again everytime you need. Have a nice day!

You are welcome, Divya. I'm glad to know I was able to help. Have a nice day!

Hello Johnathan, Welcome to Atlassian Community! Analyzing the scenario you have provided so far, I don't think there is a way to allow a customer to create a request type once they have performed the approval steps of a workflow previously. However, I think that you can instruct your customer to link the first ticket…

Hello Rick, Welcome to Atlassian community! I understand that you would like to return on your board query all the sub-tasks where their parent issues are linked to a specific Epic. Is that correct? Unfortunately, it's not possible to do this kind of query natively on JIRA. An add-on must be required to perform a query…

Hello Bill, Are you looking for a definitive way to filter your board issues or only an optional view that you can easily turn on/off on your board? Are you using a next-gen project or a Classic project? In next-gen projects, I'm afraid it does not have the option to customize boards yet, however, you can modify your…

Hello Tony, If there are no data in the target instance to be spare or any extra projects on the source instance that should not be migrated, you can simply migrate your entire JIRA data to their site, by following the steps in the documentation below: - Exporting issues Once it's performed, they can manage their…

You are welcome, Jason! Thank you for your patience regarding this bug. Have a nice day.

Hello Jay, Welcome to Atlassian Community! Indeed, the Wiki Markup is not properly working on the new issue view of JIRA, so we have reported it as a bug to our development team: - Wiki Markup does not work in the New Jira Issue View Please, watch the reported bug to be notified of any updates on it. For now, I recommend…

Hello Jason, It seems that you are facing a bug on JIRA application. I have reported it as a bug with our development team so they can work on a fix: Transition cannot be done due to a Value Field condition in Components For now, you can use the ScriptRunner plugin to work around this bug, as provided in the answer below:…

You are welcome, Danielle! Have an awesome new year and let us know if you find any other questions regarding this matter.

Hello Danielle, The behavior you are expecting is the default when you don't set any value for the remaining field, just like displayed in the screenshot provided in my last answer. That being said, the remaining field should be Estimated - Logged if you leave it blank instead of manually add a different value to it. To…

Thank you for your answer, Divya. Unfortunately, I was not able to find any documentation describing how this field is described in the database. However, checking the documentation related to this plugin, I find out that it adds a new type of custom field: "User Picker From Project Role" That being said, you can navigate…

Hello Tony, In order to better understand your scenario, please provide us with the following information: - Is there more than one project on your source cloud instance? - Is there more than one project on your target cloud instance? If the answer for those questions is yes, I'm afraid JIRA Cloud does not have an inbuilt…

Hello Divya, Thank you for contacting Atlassian community! I never used this plugin before, however, checking its description it seems that it uses a custom user picker field to allow you to select an alternative assignee to the issue. Is that correct? The Custom field it creates is not searchable using JQL? You could…

Hello Danielle, Can you please provide us a screenshot of the view you are referring to? Are you using the new issue view or the old issue view? Normally, the time Tracking is displayed in three fields of the issue view or in a single one displaying the logged time against the remaining. Old issue view: New issue View: Can…

Hello Rajesh, How are you? What is the feature of the SLA plugin you need help with? Can you specifically provide us with more details about how you are trying to configure it and what difficulties you are facing? Also, you can check the plugin documentation in the link below to address some specific questions and have a…

Hello Saroj, Welcome to Atlassian Community! You must configure on your word file the CSV format (Comma Separated Values) to import data to JIRA. In fact, you can also edit/configure it using Excel, which would be easier to see the structure of your fields. Basically, CSV is a structure where you define the issue fields…

Hello Mohan, Welcome to Atlassian Community! Actually, the export functionality to CSV is available for JIRA Ops: To use it, you can perform the following steps: - Click on search (Magnifying glass icon in the left menu) > Search Issues (Advanced Search) - Click on the download icon as displayed in the screenshot above…

I'm glad to know I was able to help, Jose. I wish a happy new year for you and your loved ones too!

Hello, Thank you for reaching out Atlassian Community! Can you give us more details on how you are planning to import your products? Would you import it as issues, projects or users to JIRA? Also, what do you mean by JIRA CRM? Are you talking about a specific add-on or you are using JIRA as a CRM just like mentioned in…

Hello Corey, I understand that you would like to group the issues under an Epic by date or other parameters in order to keep the Issues in this Epic list manageable and readable, without having a huge list of issues under each Epic. Is that correct? If I've understood it properly, I think you can change the issue-type of…

Hello Jose, you can use the following query: select parent_name from cwd_membership where child_name = 'username1' Where username1 is the username of the user that you would like to return the related groups. Please, let me know if it works.

Hello Jose, Thank you for contacting Atlassian Community! The project roles assigned to each user will depend on the projects you are referring to. Also, a user can be added to a project role directly or by belonging to a group that was added to the project role. To return a list of projects, the roles within that project,…

Hello Judah, Welcome to Atlassian community! I think that this question would be better addressed in the YouTrack community since you are needing help to export the data from YouTrack. Have you tried to ask for help there? Anyway, I was able to find some good answers and articles about this matter. Unfortunately, it seems…

You are welcome, Spencer. We will be waiting for the screenshot to further help you. If we don't have a chance to talk before 31st, I wish you a happy new year!

Hello Spencer, Welcome to Atlassian Community! Can you please share a screenshot of the view you are talking about? More specifically, I would like to know if you are using the old or the new issue view. If you are using the old view, there are some customization that can be applied to change it by configuring the board…

Hello Matt, Can you confirm if you are using the new issue view of JIRA? I ask this question because this feature was not implemented yet on the New issue view, although it was already required and our developers are currently working to get it implemented. In fact, the new issue view is still a lab feature, so our…

Hello Krithica, Unfortunately, JIRA does not have this functionality natively, however, there are some plugins you can use to achieve it. My recommendation is to use Automation for JIRA and configure the following rule, adding a JQL-IF condition for each flag option of your field: You can manually select in the rule which…

Hello Manikanta, Unfortunately, the space in a single line of the Custom field name is limited to 19 characters and can not be changed. We have a feature request opened here to improve the way it works: - Allow column size configuration for long field names Please, feel free to vote and watch the feature request to…

Hello Ganesh, Welcome to Atlassian Community. I believe the following plugin will help you to integrate your JIRA products with Cucumber software tester: - Behave Pro for BDD: Jira, Git & Cucumber Please, let me know if this is the solution you were looking for.