Petter Gonçalves Atlassian Team

Hello Zachary, Welcome to Atlassian community! You can check the official documentation if you have any specific questions about TestRail or JIRA: - TestRail Documentation - JIRA Cloud: Core, Software and Service Desk Let me know if you have any specific questions about it.

Hello Sara, Welcome to Atlassian community! On JIRA, you can use 3 levels of hierarchy: Epics > Stories/tasks > Sub-tasks However, you can only add issue types as standard level(Stories/tasks) and Sub-task level. It is not possible to add issues in the Epic level. That been said, the only way to create this kind of…

Hello Harrison, Welcome to Atlassian Community! Can you specify what is the roadmap feature you are talking about? Are you meaning the Roadmap feature from a Next-gen project or the roadmap gadget of JIRA or of a third-party roadmap feature from a plugin? If you are meaning the roadmap of a Next-gen project, it is…

Hello Виталий, Welcome to Atlassian Community! The New issue View of JIRA is still a lab feature, so our developers are still working to implement useful features to it. Indeed, the new issue view of JIRA is not able to render web links for now, including Confluence pages. We have already requested this feature in the…

Hello Satheesh, The steps below should work for you: - Export the existing issues that you would like to update from JIRA to a CSV file (Export all fields) - Use a spreadsheet software to edit the Story points in the CSV file - Import it back, mapping the issue key, summary, Story points and project information (Key,…

Hello Tigran, Welcome to Atlassian Community! This functionality can be easily achieved by using the plugin Automation for JIRA and configure the following Automation rule: Performing the rule above, every time an issue is added/updated to a Sprint, the Automation will be triggered and will update all linked issues to the…

Hello Marina, Welcome to Atlassian community. There are multiple Automation plugins/options on JIRA. Could you please specify to us what you are using to perform the automation? If possible, provide us with any screenshots of the application. Also, can you please provide us with more details of your goals and what kind of…

Hello David, Welcome to Atlassian community! As you have noticed, Epics have a different hierarchical level than other issues in JIRA. That been said, it is an intended behavior that Epics should not be displayed in the backlog view of your board together with other issues. To create new Epics in your board, you can click…

Hello Olive, This option can not be achieved using the features provided by JIRA itself, however, you can use a permission validator and require the user to have a specific project permission instead of a group. Doing this, you can restrict the creation of Epics for only Administrators, for example. Here are the steps: -…

Hello Nicolas, Can you confirm to us if the Epic you are trying to add in the field is from a Next-Gen project? If it is, I'm afraid portfolio does not support next-gen Epics at this moment: - Add support for EPICs from Next-Gen / Simplified Agility projects into Portfolio If that's the case, please feel free to vote and…

Hello Luis, I recommend you to check the following: - Confirm that the Epics are properly configured with a valid resolution - The resolution field is not configured as "Unresolved" - Check if the statuses of the Epics are properly configured in the last column of your board. To check this: 1 - Navigate to your board 2 -…

Hello Rich, Thank you a lot for your feedback regarding the markdown rendering on the new issue view. Please, feel free to send this feedback directly to our product managers by using the feedback link of the new issue view. About your request, It is possible to deactivate the markdown rendering doing the same steps that…

Hello Muhammet, Searching for an integration option between JIRA and HP PPM, I Stumbled in in the article below which provided a third-party plugin from Tasktop that can be used to do it: - Enquiry of integration between Jira and HP PPM Please, check if the Tasktop provides you with the integration needed. We will be…

Hello Dave, Can you please give us more details of how you are planning to track your Stories? Are you planning to use JIRA reports together with the time tracking feature (Story points or Original Time estimate) where you would use Time Estimation x work logged or you just would like to track the time spent per status? If…

You are welcome, Suhas. Please, let us know how it goes.

Hello, Welcome to Atlassian community! Checking Pivotal documentation, there is an option to export tasks using CSV format which can be imported to JIRA. About the epic links, do you want to import these Epics together with the linked issues from Pivotal or these Epics already exist in your JIRA instance and you just need…

Hello David, Welcome to Atlassian Community. I believe you will be able to find some options to achieve your goal using JIRA Cloud Application. Here are some possibilities: 1 - Create multiple sub-tasks linked to the same task, so you can track the progress all together in the parent issue or individually in the sub-tasks,…

You are welcome, Maria. We will be waiting for your answer.

 Hello, Indeed, some customers have already required the option to change the order of the Epics in Next-gen boards. We think this would be a useful feature, as well as any kind of filtering in the board view. That been said, we opened the feature requests below with our development team that would accomplish your…

Hello Satheesh, Can you confirm to us if you are using JIRA Server or Cloud? JIRA itself already have the functionality to import/export issues using CSV format and properly update existing issues on your instance. Here are the steps to update issues on Cloud and some server versions: 1 - On JIRA application, click to…

Hello Paula, Welcome to Atlassian Community! Answering your questions: 1 - Is there a way to create epics & their stories using JSON or CSV or txt or $whatever import Yes, there are some options you can use to extract your issues, perform the relevant changes (change issue-keys, projects, etc) and import it back. There are…

Hello Maria, For an easy solution without needing any scripts, I recommend you to use Automation lite for JIRA plugin (300 free executions per month) where you can configure the following rule: Let me know if this is the option you are looking for.

Hello Michael, The Agent license from Service Desk is required to users be able to assignee SD tickets and make public comments for external customers, however, other users with JIRA software or Core licenses can still perform internal comment and work together with the Service Desk team. For more information about what…

Hello Hans, The New Issue view of JIRA is still a lab feature, so our product managers are still getting customer's feedback about which features should be added/removed from this view, including the option to create an issue directly on Epic that is was not implemented yet. That been said, other customers also expressed…

Hello, Can you confirm if you are using JIRA Cloud or Server? For JIRA Cloud, I'm not aware of any tools to monitor logs, however, JIRA Server has several options on the marketplace: - Last Log For JIRA - Log Tailer for JIRA - Tail Log for JIRA Let me know if one of the options above met your requirements.

Hello, Welcome to Atlassian Community! There are two possibilities that could cause a new attachment to be added: 1 - Your colleague accidentally clicked on the attachment Icon in the formatting bar: 2 - Your colleague added the attachment name between two exclamation points (!!): - Text Formatting Notation - Attachments…

You are welcome, Dmitri. Have a nice day!

Hello Vinay, Can you confirm if you are using JIRA Cloud or Server? If you are using JIRA Cloud, you are probably referring to the new issue view of JIRA: If that's the view you are talking about, it is still a lab feature on JIRA so our developers are still working to implement/remove features from it based on customers…

Hello Sergio, Could you please let us know what plugin you are using to integrate JIRA and Slack? The two plugins most used are: - JIRA Cloud for JIRA - Provided by Atlassian - Slack & JIRA Integration - Provided by Bitband Using the second option provided by Bitband, you will be able to filter your notifications…

You are welcome, Antônio! Thank you for your feedback and have a nice day! :)