Petter Gonçalves Atlassian Team

Hello Phillip, You can add a custom field to a request type in order to get the client for a request type. Here are some options: 1 - You could use a select list (Single choice) to select the client and properly set the region and industry together with its options 2 - You can create two custom fields: A select list…

Hello Christopher, Welcome to Atlassian community. I would recommend you to plan your versions as soon as you can to properly track the progress of your team in the stories. Versions are the best way to split your team progress into releases and better organize the display of your reports. Additionally, feel free to check…

Hello Priyanka, Please, add the Time Tracking field to the create/view/edit screens of your project: - Navigate to your project > Project settings > Screens - Click on the relevant project screens and add the field Time Tracking Let me know if it works for you.

Hello Andrea, The add-ons menu that you are talking about only displays the plugins installed in your site to provide any extra functionality to JIRA. About the page you are trying to add, can you please give us more details about? Should it just display issue information like a documentation page or should it return any…

Hello Sneha, Welcome to Atlassian community. Can you please let us know if you are using JIRA Server or Cloud? If you are using JIRA Cloud, are you using Next-gen template or the classic template for your projects? it seems you are talking about two different problems here: 1 - You are not being able to change the issue's…

Hello Lalita, Can you please let us know if you are using JIRA server or Cloud? If you are using JIRA Cloud, are you using Next-gen template or the classic template for your projects? The options to customize the boards and views of your developers will depend on the answer for the questions above but assuming that you are…

Hello Tomasz, I have investigated a little bit further on your request and I found out a new way to configure your automation, which would not require you to clone and them move your issues, but to clone it directly in the project you want. This would be the rule: Let me know if it works for you.

You are welcome, Nathalie. Have a nice day.

You are welcome, Rainer.

Hello Shelli, There is a version of the automation plugin for JIRA Server too. Please, check the link below if you want to give it a try: - Automation Lite for JIRA P.S: Note that this plugin has 300 free executions per month. Let me know if this option works for you.

Hello Shelli, The triggers you mentioned are indeed related only to linked development tools like BitBucket, as you can see in the documentation below: - Advanced Workflow Configuration That been said, there are some plugins/options you can use to perform such automation. If you are using JIRA Service Desk, you can the…

Hello Tomasz, I understood that you would like to move issues to a determined status based on a custom field value when the issue is transitioned from one project to another, is this correct? If I'm correct, you can use the plugin Automation for JIRA to achieve this functionality, however, there are two things required to…

Hello Farbod, Actually, the Sprint feature is a Scrum functionality and was not designed to run in Kanban Classic Projects. It was added in the next-gen Kanban projects due to several customer requests about it. However, you can configure the same view of a Next-gen Kanban board in a Classic Scrum Project: Classic Scrum…

Hello Chris, Unfortunately, it is not possible to change/customize the issue view layout on JIRA Cloud, however, we have already requested this functionality with our development team: - Customizable Issue View Screen Layout Feel free to vote and watch the suggestion to increase its priority and also receive notifications…

Hello Rainer, Today, we have two persons that could be considered as "account owners": Billing contact - The person which would be the contact to handle billing and account subscription issues. Technical contact - The person responsible for technical issues. Anyone that has site-administration access can navigate to…

Hello Nathalie, Since Next-gen projects is a lab feature on JIRA, our developers are still working to implement some custom fields and functionalities to it, including the multi-line text custom field. That been said, we have reported the task below to track their progress on custom fields implementation for next-gen…

Hello Rajkumar, There are only two possible features that can be blocking your Service Desk users from seeing the relevant issues: 1 - The service desk agents group is not properly added in the browse projects permission: - Navigate to your project > Project settings > permission - Check if the group is properly added to…

Hello Thomas, To know how JIRA project permissions work, I recommend you to read the following documentation: Managing project permissions To restrict the user to access only a single project, you would need to configure the permission Browse projects in the project settings > Permissions in a way that the user is not able…

Hello Yuri, An option that may apply to your scenario would be to use a single project and split your team efforts on sub-task issues, adding Issue Security Levels to only allow the relevant team to access the sub-tasks. Let me give you an example: - Let's suppose you have a task opened to your Support team which also…

Hello Rohit, In general, you can check the documentation below to know how you can get your Key Performance indicators using JIRA workflows: How to use JIRA Workflow to get the KPIs you want JIRA products (Core, Software and Service Desk) Have several features as Time tracking and SLAs Metrics and reports which helps you…

Olá Andre, Acredito que você esta passando pelo mesmo problema documentado no artigo abaixo: - Cannot reindex jira due to Expected exactly 2 rows the maximum marker row and the lowest ranked row for rank field Quando você tenta deletar uma tarefa, um re-index automático é iniciado, causando o erro. Sugiro a você que siga…

Hello Svitlana, Welcome to Atlassian Community! The link you placed on the properties is from a Cloud JIRA instance, however, you mentioned that you have installed my own JIRA Software. Could you please confirm if you are using a JIRA Server or Cloud instance? Additionally, can you please send a screenshot of your workflow…

Hello Koushik, Can you confirm if you are using a classic project template or a Next-gen project? If you are using a classic project, you can perform the steps below to add a quick filter: - Navigate to your Board > Board Settings > Quick Filters - Add the JQL with the value of your Quick filter. E.g: Client = Jonny If you…

Hello Hauke, This is odd. What property keys are returned when you run the query below for the user hgulich? GET /rest/api/2/user/properties If it returns any keys, try to put it in the URL using the same format. Analyzing the Rest API documentation for JIRA 7.12, I also found the following warning: Returns the value of…

You are welcome, Brandon! Have a nice day and let us know if you find any questions about the plugin.

Hello Shilpa, Have you tried to perform a background re-indexing of your Server instance in order to ensure the integrity of your index? Check the documentation below for more information: - Search Indexing Also, I would recommend you to try the integrity checker after the re-indexing is finished: Using the database…

Hello Brandon, You can use the plugin Automation for JIRA Cloud to achieve this matter. This plugin will not have any costs for you since it allows 300 free executions per month and you will not need more than 31 - I will explain it better with the detailed steps: - Configure the first status of your workflow to be…

Hello Elvin, The field "Story Point Estimate" is a Jira default field. This field belongs to the project template "Next-Gen" (also known as Agility). The main difference between this field and the field "Story points" is that the "Story points" field (a field which belongs to the "classic" projects) allows you to edit its…

Hello Wojciech, ABout this sentence: While import is executed users from the CSV are created which is OK. Could you please let us know how you are importing your users through CSV? Are you using some third-party add-ons to do it? By default functionality, users cannot be imported on JIRA by using CSV import, however, the…

Hello Elvin, By default, Story points context is only applicable for Story and Task issue type. To allow story points to be applicable to bugs, the following steps must be performed: 1 - Configure your Story contexts to be applicable to Bugs: - Navigate to JIRA settings > Issues > Custom Fields - Find the Story Points and…