Petter Gonçalves Atlassian Team

Hello Julia, Thank you for your answer. To better understand why you are seeing this, I will need to know how you have configured your swimlanes on the board settings > Swimlanes. Without the information above, I can only presume that you have issues in different status on your second swimlane that you don't have in the…

You are welcome, Fiorella. Have a nice week!

I'm glad to know your issue is solved, Deepak. In case it happens again, please try to follow the steps mentioned before and let us know your results to further help you. Have a nice week! 

Hello Andre, Thank you for your answer. Since you're going to upgrade your software and the issue is intermittent, I agree it's not worth to perform database changes. For now, I recommend you to check if the upgrade will fix the problem and, if the error happens again, try to reproduce it in a different browser to test if…

Hello Guillermo, Sorry to hear you've spent so much time trying to figure out something that should be fixed from our side. Please, let me know if there's something else I can help with. Have a nice week!

Hello Anand, Unfortunately, there's no way to update an issue field based on another field update using only JIRA, however, there are some plugins that you can use to achieve this goal. The one I recommend is Automation for JIRA Cloud, so you can use a simple to rule like the one below: In fact, you can either create a new…

Hello Gabriel, Welcome to Atlassian community. Pre your description, you are only facing the mentioned problem in the current issue view. Is it correct? Currently, the new issue view is returning a bug where users with assign issue permissions are not able to assign issues unless they have the edit issues permissions too:…

Hello Zohar, Welcome to Atlassian community! I understand that you are trying to return issues based on a JQL query using rest API, describing the amount of logged work you have on these issues. Is it correct? Can please describe to us the exact query you are using and what issues you would like to return? By default, the…

You are welcome, Santhosh. Have a nice weekend! :)

Hello Glen, Welcome to Atlassian community! Let me try to properly address your questions so you can define which would be the best option to achieve your need: 1) Is there a better workflow for working your way through new comments Using the Activity Stream Gadget in your JIRA Dashboards will display all the recent…

Hello Dandy, I'm not sure how you can perform such updates using Scriptrunner, however, I would like to provide you the solution I was able to find using Automation for JIRA. Using that add-on, you can reference Smart Values to add the values from the issue in the body of a text custom field, like below: The rule above…

Hello Santhosh, Welcome to Atlassian community! JIRA does not have an inbuilt field which would return the age of tickets, however, there are some plugins that you can use to achieve this goal. In order to provide you the best options to achieve your need and further details on how to implement it, could you please let us…

Hello Deepak, After some time investigating it, there are no JIRA permissions that might be causing the mentioned error for you, however, I believe you should be probably been impacted by a Firewall, proxy or browser blocking some of Atlassian IPs and Domains. That been said, please try the following steps: - Check if the…

Hello Partha, As mentioned before, the setting to turn-off the new issue view is not in your profile, but in your Personal Settings menu. Here are the steps to turn it off: - Navigate to any page of your JIRA Application > Click in your profile picture at the left-bottom corner > Personal Settings - Then, turn off the new…

That was my fault, I gave her the wrong plugin name. I apologize for it, @Kylie Manning . Let us know if the sumUp for JIRA has worked for you.

Thank you for let us know the issue is solved, Christopher. Additionally, I recommend you to watch the mentioned bug to receive any updates from our developers regarding that matter, id that's what you want. Have a nice weekend! :)

Hello Dhananjay, Could you please provide us any value examples that you would add to the custom field? I'm not certain if I properly understood properly what you meant by values(numbers) based on daily, weekly or monthly basis, but it seems you are looking for a date custom field. Is it correct? We will be waiting for…

Hello Julia, Welcome to Atlassian Community! It is not possible to sort the issues based on the date it was added in the swimlane directly, however, you may achieve this same results using any other parameters/fields that were changed once the issue was added to the Swimlane. To further investigate and check if this is an…

Hello Fiorella, Unfortunately, JIRA does not have an announcement banner functionality in the Cloud version yet, however, we have a feature request opened to get it implemented: - Add the Announcement Banner to JIRA new experience view Feel free to vote and watch the suggestion to increase its priority and also receive…

Hello Dean, In fact, you will need an additional app to create a field which returns the last comment of the issue, then you can use the Filter Results gadget in your dashboard to return it in a list as you need. Here are some applications that you can use to achieve it easily: - JIRA Comment Toolbox (JIRA Server) Use…

Hello @Surender Reddy, I understand that you are using a third-party plugin to automatically create 3 sub-tasks and would like to know how you can set the assignee for those sub-tasks. Is that correct? Could you please confirm if you are using JIRA Server or Cloud? I was not able to find the mentioned App in the Atlassian…

Hello Sameer, Welcome to Atlassian community! Can you confirm if you are using JIRA Software or JIRA Service Desk? The correct approach to configure JIRA in a way that you can create issues through E-mail is by configuring an e-mail Handler, as you have tried. That been said, can you let us know what kind of errors you…

Hello Kylie, The sum-up add-on I mentioned provides four gadgets (Including the sumUp Filter Result Gadget) when you install it, so you should be able to add it as soon as you installed the add-on. I see that this question is tagged as JIRA Cloud. Can you please confirm that you are using JIRA Cloud and not Server? I'm not…

Hello Partha, The old issue is the previously user interface of JIRA, which has more features available. Recently, we implemented a new issue view as a lab feature which we are still improving. As mentioned before, you can click on your profile page > Personal settings to turn-off the new issue view. About your second…

Hello Robert, Yes, you understood it correctly. Let us know if we can help you with anything else.

Hello Trevor, Welcome to Atlassian community! By default, all completed issues should not be dragged to the next sprint once their current Sprint is finished, so I believe there's some reason your issues are not been considered completed. Let's try the topics below in order to work this out and make sure your issues won't…

Hello Matt, Welcome to Atlassian community. I understand that you would like to assignee/add as a watcher someone when the component of the issue is changed by the third time. Is that correct? I believe you can achieve this functionality using Automation for JIRA Add-on, adding a new custom field to identify how many times…

Hello Christopher, Welcome to Atlassian community! I understand that a particular user (Project lead) is not been able to assign an issue to anyone but himself in the new issue view, however, he can assign to other users in the old issue view. Is that correct? Currently, we have a bug which blocks users to assign issues in…

Hello Kavitha, I understand that this is an old question, but I still would like to provide it an answer in case you still need clarification on this or any other users who might step by. As you can see in this documentation, the completed bar od the Velocity Chart displays total completed estimates when the sprint ends…

Hello Sumedh, I believe you are talking about the grey bar which displays the total estimate of all issues in the sprint. Is it correct? If that's what you are talking about, I would like to reinforce that this bar only displays the total estimate of issues which were in the Sprint when it begins. After the sprint has…