Petter Gonçalves Atlassian Team

Hello @José Higino and @Jay, Can you please let us know what is the platform you are using JIRA (Cloud or Server)? Additionally, performance issues are complex problems which need further log verifications that could not be performed through the community as it is a public site. That been said, could each of you create a…

Hello Todd, The way both classic and Next-gen boards work are similar, the main difference is that Next-gen customization options are very limited, not allowing you to configure a custom board filter, Card layouts, and many other features available for the classic board. In fact, the Next-gen template was designed for…

Hello Levon, Welcome to Atlassian community. The probable setting that could be blocking you from adding other users to your Next-gen project is the Global Permission Browse users and groups. This will cause the search bar to display the following error: I suggest you ask your Site Admin to check if your user is properly…

Hello Scott, You are correct in mention that the Time tracking field is not respecting the global setting in the New Issue View, always choosing the friendly display independently of your choice. In fact, we have reported it as a bug to our development team. You can check their progress in the link below: - New issue…

Hello Kristin, Welcome to Atlassian Community! Next-gen Epics does not have the same fields as classic projects, so there are no fields which relate a next-gen Epic to its "Child" issue. This is was an intended behavior when developing this new template to keep the proposal as simple as planned, however, we see now that it…

Hello Jorge, I've noticed you created another question asking for the same functionality. Please, check my answer at https://community.atlassian.com/t5/Jira-questions/how-can-I-copy-or-clone-documents-with-notes-and-comments/qaq-p/1117682#U1119160. Regards.

Hello Jorge, Welcome to Atlassian Community! Unfortunately, there's not a straight way to clone an issue with comments using JIRA. We have a feature request created to implement this option: - Allow different "Clone Issue" options Feel free to vote and watch the suggestion to increase its priority and also receive…

Hello Naomi, Welcome to Atlassian community. Unfortunately, there is no way to trigger notifications in JIRA based on how many times a specific event was performed in a time frame, although maybe an App can provide you this functionality. That been said, the closest option you can achieve would be to set periodic…

Hello Daniel, Per your description, I believe you are using JIRA Service Desk application. Is it correct? Just to ensure we are on the same page, I would like to let you know that JIRA Service Desk has two types of notifications: 1 - Internal Notifications - These notifications are sent to the Agents of JIRA, which have…

Hello Penney, Welcome to Atlassian Community! It will depend on what kind of information you would like to display, but I think that a good option to have list issues, currently statuses and other kinds of reports would be by using Dashboard Gadgets. Most of the Gadgets available in a dashboard are configured based on a…

Hello Daniel, Although you are an Administrator in your board, project and filters permission can still Block you from seeing the board content. That been said, I recommend you to perform the following: - Check with the JIRA Administrator what kind of changes were performed in the board filter. Check if you have the…

Hello Elodie, Welcome to Atlassian community! To ensure we are on the same page, please check below what are the correct settings you should edit to update your date formats: 1 - To change the display format: - Navigate to JIRA Settings > System > Look and Feel OR type GG > Look and feel - Add the format you want…

Hello Jonathan, The only setting that could hide the description field only in the new issue view would be the Issue Layout setting. Please, perform the steps below and check if that's the case: - Navigate to your project > Project Settings > issue Layout - Drag the description field from Hidden Fields to the Description…

Hello Stephen, The "Switch to" button is properly displaying in my JIRA Cloud instance. To add new options to it, I performed the steps below: - Click on the "Switch to" button and click on Manage List, in the bottom of the left panel opened - In the Application Navigator page, configure the link you would like to add in…

Hello Cory, You are correct, the order configured under the jira.issue.actions.order property is not applied to the New Issue View of JIRA. In fact, the New Issue View of JIRA is still a lab feature where our developers are still getting feedback from customers and working to implement new features. For the specific matter…

Hello Jenny, I understand that you have created a new custom priority in your priority list (Under JIRA Settings > Issues > Priorities) and selected it in your issue. Once the New view was configured, you were not able to change the priority to a different one. Have I understood it correctly? I have performed these steps…

Hello Todd, Welcome to Atlassian community! Analyzing the description of your Future State, it seems your team is looking for a Scrum Board, where you can organize and track your teamwork based on Sprints. In fact, you can create and plans future Sprints in a Scrum board, grouping your Stories into Sprints that are ordered…

Hello James, I agree with you that the mentioned solution would not work if you have: - Renamed Epic + The Epic is from a next-gen project OR - Renamed Epic + There is no Classic Epic issues in the instance It's indeed a limitation of JIRA REST API. You must collect in the UI the original EPIC ID to properly return the…

Hello Sami, Thank you for your explanation. Unfortunately, the board rules cannot be applicable only to determined issues with pre-defined parameters, so I'm afraid this condition cannot be configured. In fact, even Classic projects post function cannot perform this kind of condition ("IFs") using workflow post functions.…

Hello Katie, The time tracking functionality has been shipped to Next-gen on June, 17th. That been said, you can already estimate your issues with time tracking instead of Story Points, however, the Velocity and burn-up Reports of Next-gen are based on Issue count, not by Story points or Time Tracking. This option is…

Hello Judy, I was also able to reproduce the same behavior you are facing, so I have reported a new bug with our JIRA Development team: - "Copy Value From Other Field" not working for Text custom field from Parent to Sub-task Feel free to vote and watch the bug to receive notifications about any updates or workarounds…

Hello Julian, Welcome to Atlassian community. To delete issues (Leads), you must be added to the Delete issues permission in the project, which is not configured by default. That been said, please perform the following steps: - Navigate to your Project > Project Settings > Permissions - Check what roles are added to the…

Hello James, Indeed, I was not able to find any information returned in the REST API to confirm that an issue type is an Epic, however, you can use the Epic Name field to identify which issues are "real" Epics. This would be the query to return all epic issues:…

Hello Stacey, Welcome to Atlassian community! Just to ensure we are on the same page, JIRA has two types of boards: Kanban and Scrum. Scrum is organized per Sprints and Kanban by Releases. Per your description, it seems you are talking about a Kanban Board (where Sprints are not used) or a Next-gen board (New experience,…

Hello Angel, The notification settings will depend on where you configured it and what groups your users are added to. That been said, how are you configuring these notifications? Are you using the project notifications under the Project settings or using Filter Subscriptions? Are the users not receiving the Notifications…

Hello Edward, I see this issue is tagged as JIRA Cloud application, however, I was not able to reproduce your error or find the "More Actions" option under the three dots menu of my personal JIRA Cloud instance. Here are the options displayed when I click on the three dots button of any issue view, where everything is…

Hello Ryan, Performing the steps mentioned, the field date will be updated every time the issue is transitioned. To access the previous values of the field (History), you can use the history tab of the issue. Another way would be to use a single field to collect each status change time if you would need to perform any…

Hello Ryan, Welcome to Atlassian community! To get the data when an issue was changed, you can use a custom date field and configure a post function in each of your workflow statuses to update the field with the current date. These would be the steps: - Create a custom date field - Navigate to your project > project…

Thank you for sharing this information, Joe. Have a nice day!

You are welcome, Andrew. Let us know if you get stuck in any steps.