Petter Gonçalves Atlassian Team

Hello Areg, Welcome to Atlassian community! Just to ensure we are on the same page, the mentioned status "verified on test" was in a separate field from the other statuses (Done/ In Progress/ To Do). Is that correct? I believe you might be talking about the resolution field or about a Custom field created to add that…

Hello Laurie, Indeed, the bug is related to a Classic project import, however, the same behavior happens in Next-gen too. By the way, the Issue Type IDs are different in both Classic and Next-gen project, so the mentioned workaround should work for you. To get the Issue ID of next-gen issue types, you can navigate to the…

Hello David, Welcome to Atlassian community. The new issue view is still a lab feature, so our developers are still working to improve performance with its components. We have a task opened to track the upgrades performed by our developers regarding performance improvement: - Slowness while loading the new Jira layout Feel…

Hello Lucia, Welcome to Atlassian Community! I understand that a date field is not displaying the correct date you selected, but a day before the one you selected. Is it correct? I believe your profile is configured with a different timezone than your current one. Please, try to perform the following steps: - Navigate to…

Hello Oleksii, Unfortunately, the parameter jira.issue.actions.order does not apply to the new issue view indeed. In fact, the new issue layout is still a lab feature and our developers are currently working to implement new functionalities and fix some unexpected behaviors. That been said, we have opened the following…

Hello Laurie, Welcome to Atlassian Community. JIRA Next-gen uses different issue types than Classic projects, although they have the same name. This might cause the wrong mapping of the issue type when importing them by CSV and using the Issue type name. This bug is reported here: - External System Import to Classic…

Hello Abigail, Welcome to Atlassian Community. The new issue view is still a lab feature in JIRA, so our developers are still working to implement some functionalities to it, including the functionality of the External links. For this specific matter, you can track their progress in the feature request below: - External…

Hello Karen, Welcome to Atlassian community! You can move several issues at once using the Bulk operation functionality. These would be the steps: - Navigate to your issue navigator and create a query to return all the issues you would like to move - Run the query - Click on the three dots drop-down > Bulk Change All…

Hey Cristian, Sorry to hear that the suggested plugin does not fully address your requirements. As a suggestion, you check in our Marketplace if there are any other plugins for this same purpose: https://marketplace.atlassian.com If you would like to provide us more details about the lacks you are still facing, I would be…

You are welcome, Douglas! Thank you for sharing the actions you performed to fix the problem. We agree that this is not an intuitive way to make it, so we are currently working to improve next-gen templates to avoid this kind of issues in the future. Have a great day!

Thank you for confirming, Reinhard. I understand how this bug is impacting your business, precisely because of the time you would waste to open each of the issues to identify what issues from the other instance are linked to it. This is indeed a blocker when you have a tight schedule for a big amount of issues.…

You are welcome, Peter! Let me know if you have any questions about the article. :)

You are welcome, Regina. Have a nice day. :)

Hello Regina, Welcome to Atlassian community! I understand that when you say "Lock a comment", you are meaning the restriction of the comment view to some groups/roles as displayed in the screenshot below, is it correct? If I have correctly understood your request, I would like to say that the New issue view of JIRA is…

Hello Jay, The correct procedures to import attachments through CSV and REST API will effectively upload the files to your JIRA Instance directly from the URL/Place you have them, so once the import procedure is finished and you confirm your attachments were uploaded, you can safely delete your attachments from the…

Hello Muhammad, Welcome to Atlassian Community. You can edit the remaining hours of your Issues/Stories under the Log Work client in the new issue view. These would be the steps: 1 - Navigate to your issue > Click in the three dots drop-down (...) > Log work: 2 - Instead of logging work, leave the time spent field empty…

Hello Peter, Welcome to Atlassian community. I believe you are talking about the space under the description of the issue as highlighted in the screenshot below, is that correct? If that's correct, this space can only be customized with fields in classic projects, but not next-gen yet. I have created a feature request so…

Hello Илья, There are several ways to set time limits (Due date) in JIRA tasks, which one with their specific reports and functionalities. Per your description, I'm not sure of what kind of tracking methods you are using, so could you please elaborate a little bit more on how you are configuring time limits in your JIRA?…

Hello Angela, Thank you for raising this question. The New issue view of JIRA is still a lab feature, so our developers are still working to implement some fields and functionalities like the Resolved date field. For that specific matter, we have created a task to track the development progress: - resolved date missing on…

Hello @Shaun Sheehan Thank you for your feedback. Please, feel free to add this same feedback in the suggestion mentioned above. It will absolutely give our developers a better idea of how this lack is impactful and help them prioritize it.

Hello Heidi, Sorry to hear you are still facing problems. I just would like to point that the link reference of the markdown formatting in JIRA works like a snippet, so you must manually write at least the last parenthesis of the mentioned link structure to properly render the link. (copy and paste is indeed not working).…

Hello Reinhard, Just to confirm we are on the same page, I would like to ask some questions about the current behavior you are seeing in the macro: - You mentioned the macro is displaying linked issues from JIRA1, which potentially link to other issues on JIRA1 and/or JIRA2. Per your description, I understand you are able…

Hello Liam, I believe you must probably being impacted by the following bug: The Development field information is not searchable when connecting a repository with a lot of issue keys Could you please check if your repository has many issue keys and if the workaround proposed works for you? If it is the case, Feel free to…

Hello Heidi, The link structure you are configuring is related to the Wiki Markup notation which is used in the Old issue view of JIRA Cloud. The New Issue View of JIRA uses Markdown notation, so your link must be configured with the following structure: [Test Company](https://ABC.atlascrm.cloud/companies/17444411174320)…

Hello Swells, The own JIRA Software application has the Time tracking or Story Points estimations that you can use to estimate the time/points needed to complete each of your issues and also log all the time the users have performed so far. Once you start your work with your Sprints or releases, you will also be asked to…

Hello Thomas, I see this question is tagged as JIRA Cloud. If you are using Google Chrome to manage your JIRA Cloud application, you can use the JIRA ShortCut Extension to properly copy your issue fields to Clipboard. If you are using JIRA Server, you can use the following free plugin to achieve your need: - Copy to…

Hello Jon, Just to confirm we are on the same page, I would like to mention that project permission are not related to the global Admistration role of JIRA. In fact, a JIRA Administrator can still be restricted from access a project through the project permission scheme. That been said, I would like to know what do you…

You are welcome, Jorge. Have a nice weekend! Let us know if you face any questions about the mentioned options.

Hello Srikanth, Unfortunately, there's no workaround using REST API, however, you can easily update labels in a request by using an Automation rule, it will only depend on what kind of actions you want to trigger the automation. You can configure an automation rule by navigating to your project > Project Settings >…

Hello Anthony, I'm glad to know the provided steps has worked for you. About the new functionality you are asking for, I'm not sure if I have fully understood it. It seems you are trying to automatically update the status of your workflow when changing priority, however, if the priority is changed to its original, it…