Petter Gonçalves Atlassian Team

Hello Ivan, As you might know, the New Issue View is still a lab feature on JIRA, so we are still implementing some features, including the Security Level functionality. We have the following task to track our developer's progress: - Jira New Issue view does not display the Security Level of an issue. Feel free to vote and…

Hello Gemma, To add both a URL or a network file to your tasks the structure used should be the same: 1 - Using the new issue view (Markdown notation): [link title](www.linkpath.com) For other formatting options in the new view, check Markdown notation. 2 - Using the Old issue view (Wiki Markup Notation): [link…

Hello Samer, Welcome to the Atlassian community! Unfortunately, JIRA post functions are not able to perform such complex situations you described, like checking if all subtasks are closed to automatically close the parent issue or automatically create sub-tasks once a ticket is created. That been said, there are some…

Hello Maria, Welcome to Atlassian community. The Next-gen boards were initially configured to only work with issues from their related projects. In fact, this limitation is not regarding the Sprint filter, but to the board filter that cannot be customized to return issues from other projects. That been said, we understand…

You are welcome, Ajay! Have a nice week. :)

You are welcome, Johnbie. Have a nice week. 

Hello Johnbie, Welcome to Atlassian community. The JQLs you can create to track your team progress would depend on what kind of information you would like to have, but here are some examples: 1 - The query below will return all the open issues that were not updated in the last 3 days: project in ('proj 1', 'proj 2', 'proj…

Hello Krishna, Welcome to Atlassian Community and thank you for your feedback. As you might know, the New Issue View is still a lab feature on JIRA, so we are still implementing some features like the Cascading field. Unfortunately, we don't have an ETA to implement it in the New UI yet, however, you can vote and watch the…

Hello Bui, Welcome to Atlassian community! Actually, the mentioned pop-up can be closed by clicking in the Esc key. That been said, I agree with you that a cancel button would be more intuitive to close the pop-up, so we will bring this suggestion to our design team internally to have a more intuitive way to close it.…

Hello Samantha, Welcome to Atlassian community! The query you have mentioned above is configured to display all issues (Including Sub-tasks) that are configured with one of the mentioned labels (COMPONENT1, COMPONENT2, COMPONENT3). That been said, I wonder if you have identified in the board or directly in the Issue…

Hello Eren, Welcome to Atlassian community! When you ask for an ability to Split your backlog into separate sections like Scrum, I understanding you are meaning the Sprint feature. Is it correct? It is a fact that only Scrum boards work with Sprints, while kanban user a continuous delivery methodology. Since you have…

Hello Kaushik, There are some bugs in the Wallboard displaying that might be causing this view to display a blank screen. Please, check and let us know if your current wallboard gadgets meet one of the scenarios below: - Both 3rd-party and Atlassian made gadgets fail to load in wallboard - View Dashboard as Wallboard shows…

You are welcome, Sam! Have a nice weekend.

Hello Mark, As you might know, the New Issue View is still a lab feature on JIRA, so we are still implementing some features, like the ability to configure external links. For this specific matter, we have the following feature request to track the progress of our development team: - External web links missing in new issue…

Hello Sam, Unfortunately, JIRA does not have a post function that would move the parent issue to a determined status in case ALL its sub-tasks are in a determined status. That been said, you can achieve the scenario you want by using a third-party add-on, like Automation Lite For JIRA. Using the mentioned add-on, you can…

Hello Magnus, unfortunately, it's not possible at this time to restrict request types per customer organization/groups in the customer portal. We have a feature request about this here: - Customize the request types available by customer groups in Customer Portal. Feel free to vote and watch the suggestion to increase its…

Hello Lucy, Indeed, JIRA has a feature that allows you to import issues through CSV for those projects you are added as an Administrator. You just need to have the Make bulk changes global permission. Please, ask your site admin to provide you with this if you are not able to see the options below: - Navigate to your issue…

Hello Ajay, A good way to get rid of those Sprints would be to simply close them since it would not take more than 5 minutes to close 10 Sprints. These would be the Steps: 1 - Create a new issue in your site, at any project (XYZ-123) > Add it with one of the Orphan Sprints through the issue view 2 - Navigate to any project…

Hello Rafal, Welcome to Atlassian community! Per the image added, I believe you are talking about the card layout of a board, is it correct? Can you confirm to us if you are using a Classic JIRA project or a Next-gen project? Using a Classic project, you can easily add the issue type Icon to the board cards by following…

Hello Rachel, thank you for raising this question. As you might know, the New Issue View is still a lab feature on JIRA, so we are still implementing some features like the ability to scroll between attachments. We have a feature request to track our development team's progress in this specific matter: - Ability to move…

Hello Alex, Welcome to Atlassian community. Checking the description of the scenario you want to implement, I understand that you would like to configure Epics (Stages) with the total amount of the linked tasks work estimation, so when you update the estimation of any of the tasks it should count in the Epic estimation…

Hello Simon, The New issue view is still a lab feature in JIRA, so we are still working to implement some features, like the ability to select which fields to display in the Sub-task List. We have created the following feature request to track our developers progress on this: - Updating jira.table.cols.subtasks in Advanced…

You are welcome, Oleksii. There some dedicated DEV teams working to get a solid view with the new UI, with several features/bugs being fixed/implemented every month, so I believe the feedback about this bug should not take too long due to the number of affected customers. Have a nice day!

Hello Laurie, Thank you for your detailed answer. I further investigated it internally with the details you provided and could confirm you are being impacted by a new bug, which is related to the first bug mentioned in this thread: - As a Jira admin, during the CSV External System Import to a Next-Gen project, the mapping…

You are welcome, Stephen. In fact, the button that leads to that URL should be appearing right below your lists, like in the screenshot below: Since I'm using the same Chrome version as you, I believe it could be a cache problem. Could you please try a different browser and Google Chrome in incognito mode to check if the…

Hello Stephen, Can you confirm if you are a site admin in your JIRA? You must have administrator privileges to edit the list there. Check if you are able to access the following URL, replacing "yourdomain" by the domain of your JIRA Cloud instance:…

Hello Cristian, The problem you are seeing is happening because of the GDPR implementation in Atlassian Application. I agree it is indeed a lack in the export functionality, so we have a feature request opened to replace the ID by GDPR-compliant information that would be more useful and user readable. Include the email…

Hello Lars, Welcome to Atlassian community! I understand that you would like to share some issues with a specific label cross several boards in JIRA. Is it correct? The filters of the boards can be easily updated to return those issues, by performing the steps below: 1 - Navigate to the board(s) > Click on the three dots…

Hello Dennis, Indeed, The Cascading custom field is not available for Next-gen projects yet, although we have a feature request opened for it: - Custom fields for Next-gen project However, I have one question about this part of your description: Is there a 3rd party add-on that will work in that capacity (Jira core cloud)?…

Hello Jonathan, I understand that you would like to return a sum of all the work logged by a specific user cross his assigned issues, is that correct? The amount of time logged by a specific user can only be achieved by using the User Workload Report which is only available for JIRA Classic template, but not for Next-gen.…