Petter Gonçalves Atlassian Team

Hello @fermifang Welcome to the Atlassian Community! In order for repositories to display under the Code menu of your projects, you must mention the issue key of one of the project issues directly in the commits, branches, or pull requests of the repositories. This action will create a link between the Jira issue and the…

Hey @Tani Theiler I believe the information you provided above is not an error on the browser console, but just one of the events of the page. Please, try to follow the steps below to capture the error log in the development Consolee of your browser: * Using Chrome, click on the drop-down View > Developer > Javascript…

Hello everyone, We understand the necessity of some teams to have more columns/fields in the backlog as a better way to filter/prioritize issues before adding them to the Sprint, and that's why we created the following suggestion to get all our customers feedback and ideas to make this feature better: Ability to re-order…

Hello @hayta.5 Thank you for reaching out. Could you please let us know if you are logging time using a third-party add-on or are you using the inbuilt Jira time tracking? If you are using Jira time tracking, I suggest checking the following steps to troubleshoot your issue: * Navigate to the project related to the…

Hello Sofia, Thank you for reaching out. As you can see in this documentation, the Cloud migration assistant was built to migrate Jira Server to Jira Cloud environments, so it is not the best process to migrate Cloud to Cloud environments. Can you please provide us the reason you are using this process? If there are no…

Olá @GEFIN Bem-vindo a comunidade Atlassian. Conforme explicado nesta documentação, o Jira usa um range de IPs para enviar as notificações de issues, então não temos um IP fixo que envia uma notificação em específico. Dito isto, sugiro que peça ao administrador do seu Jira site que abra um ticket com nosso suporte interno,…

Hello @Chiara Spadavecchia Welcome to the Atlassian Community! By default, the existing post functions of Jira Cloud application does not have any audit log, so can you please provide us if the post functions you are talking about are provided by any third-party add-on as Scriptrunner? Please, provide us with the…

Hello @Mariah Rottoli Welcome to the Atlassian Community. I believe Jira Cloud does not have an inbuilt integration with Surveymonkey, however, there are a couple of third-party partners that created their own integration. In a quick search, I find out that Zapier provides this integration, as you can see in the link…

Hello, Just an update for those who may step on this thread: The value field condition does not work against relative time as "-7d" when using a date field. We have a suggestion created to allow this possibility: As an admin, I'd like to set a date comparison condition in the workflow as a JQL search For now, the only way…

Hello @Carla Pasquali Thank you for reaching out. The value field condition does not work against relative time as "-7d" when using a date field. We have a suggestion created to allow this possibility: As an admin, I'd like to set a date comparison condition in the workflow as a JQL search For now, the only way to "Block"…

You're welcome! I'm glad that we were able to help you. :) 

Hello Justin, Welcome to the Atlassian Community! Can you please provide us a screenshot of the error you are receiving? Is it happening only when you click to create a bug issue or is it happening to any issue type? Based on the error described by you, we don't have any known bugs or global issues that might be causing…

Hello @Bob Boursaw Thank you for reaching out. Per your description, I understand that you would like to move the content under the site team-##### to another site with your correct company name. Is that correct? Unfortunately, today we don't have an easy way to properly change the site name/URL (Check CLOUD-7184), so the…

Olá Fabricio, Bem-vindo a comunidade Atlassian! Até este momento, não existe uma funcionalidade no Jira que faça a remoção de projetos em um único clique. Nós compreendemos a necessidade desta opção, então criamos a sugestão abaixo para que esta funcionalidade seja considerada em versões futuras: Bulk Delete Project…

Hello @hayta.5 Welcome to the Atlassian Community! Today, Jira automation only have actions to edit/modify Jira features (issues, releases, etc), so there are no actions to edit other application features (As bitbucket, Github, etc). That being said, I'm afraid the only way to achieve what you need would be to create your…

Hey @Russell Zera Thank you for reaching out. We indeed apply background reindexes on Confluence Cloud based on various different activities (eg: when a tenant migrates, a site import happens, the indexing language changes for a tenant, etc), however, there isn't a scheduled time frame to do that. As you mentioned, this is…

Hello @Stefan Tenberg Sorry to hear you are facing some problems updating your Confluence license. By the description of your problem, I believe you might be facing one of the scenarios described below: 1 - Unable to update license key in Confluence with the error message "The license you entered was not valid" 2 - Cannot…

Hello @Jens Kisters __SeibertSolutions Thank you for reaching out. I understand you're trying to set values to the parameters under the section "Custom mail handler options" of the documentation. Is that correct? By default, the Mail Handler type defines which custom options are available to be selected when configuring…

Hello @Ashwin Kesavan Welcome to the Atlassian Community! Using the official Slack integration app, you can comment on issues by getting them using the command "/Jira" and clicking to comment on the issue. Let me give you a practical example: Let's suppose you created a Jira issue (TPS-14) and would like to comment on the…

Hey Josh, I believe you're correct in saying that it never worked for Jira Cloud. The big challenge here is that the integration with external systems (as Github) would be a breach to allow external users to impersonate Jira users because of the way that Atlassian Accounts works today. That being said, our PMs are working…

Hey Josh, Could you please confirm to us what do you mean by "Old Trigger System"? Are you meaning the Workflow triggers that can be added to transitions? If that's what do you mean, I'm afraid it does not work to update the assignee field, as mentioned in the feature request JSWCLOUD-16862. If you are able to achieve it…

Hello @Josh Williams Thank you for reaching out. Indeed, the branch creator or any other users who triggered DevOps events can not be retrieved in Jira automation, so I created the following bug to report this behavior: The option "User who triggered the event" does not work for Branch created trigger in Jira automation…

Hello @niraj Welcome to the Atlassian Community! Per your description, I understand you would like to automatically set some fields in the issue based on the user that is being selected in the issue creation when using the issue collector. Is that correct? I believe the easy way to achieve that would be to use Jira…

Hello @Vincent Fiestada Welcome to the Atlassian Community! Can you please confirm exactly what you are trying to achieve with the REST API you are using? More precisely, what kind of information you are trying to get from the issue? As you can see in the feature request below, OAuth 2.0 is available for Jira Core (the…

Hello @Maurizio Margiotta Thank you for reaching out. I cannot remember if I was able to make the condition "If: Parent Exists" work in Next-gen project before, however, Security Levels are not available for Next-gen Projects, so I believe your rule will not work unless you decide to use a classic project. We have the…

Hell0 @artur.l.ext Thank you for the details. As requested before, could you please provide us with any further details of the error returned in the development tools of your browser? If you are not sure how to get this information, please provide us with the browser you are currently using so we can give you the…

Hello @Ambrish Dwivedi Thank you for reaching out. Unfortunately, there are no workflow validators that can require a specific time estimation to be set in a Jira issue in order to create it. We have a feature request created to implement this improvement: Transition Validator to check if a field has a valid value Feel…

Hello @artur.l.ext Thank you for reaching out. The error you're facing usually displays when you don't have the permissions to browse or administer project in the project's permission scheme. That being said, I see you're currently using Jira free plan, so this cannot be the cause of the issue as permissions can not be…

Hello @Claudia Thank you for reaching out. Unfortunately, Jira does not have a report that would return the work logged by each person. As you mentioned, it only returns the entire sum of the work logged per issue. We created a feature request to implement a report that provides this information, however, our PMs decided…

Hello @Velvet Welcome to the Atlassian Community. Can you please confirm if both applications (Jira and Confluence) are on different sites? The error you're facing usually happens when you try to create an application link for two products (Jira and Confluence) on the same site. By default, an Application link is created…