Petter Gonçalves Atlassian Team

Hello Mack, Welcome to Atlassian Community! When you mention Related issues, I understand you are talking about the default issue link functionality as described in this documentation. Is it correct? Since there are no restrictions to what issues can be linked to any issues, it is hard to create a list or group of all…

Hello Boris, Thank you for reaching out. Configure a validator in your project workflow should be enough to make all your fields required in the specific transitions you want. These would be the steps: - Navigate to your project > Project settings > Workflow > Click to Edit - Click on the relevant transitions > Validators…

Hello Esther, Thank you for reaching out. Indeed, the limitation of sharing an issue filter with a group you are not a member of is something that had some impact with our customers in the past few years. Please, refer to the feature request below: - As an Admin I want the ability to share the visibility of a filter with…

Hello Jake, Thank you for reaching out. Unfortunately, there's no way to consider the sub-task time estimates in the workload by Assignee report. We have reported a bug to properly implement a fix for this lack: - Take into Account sub-tasks when calculating the Workload by Assignee Feel free to vote and watch the bug to…

Hello Debbie, Thank you for reaching out. Just to ensure we are on the same page, the New Issue View is still a lab feature on JIRA, so we are still implementing some features on it. That being said, please answer the following questions so we can better troubleshoot your issue: 1 - Are you using JIRA Server or Cloud? If…

Hello Phaneesh, Is the previous Sprint where the Story was moved from still open? Or it was closed after the issue was removed from it? If that's the case, you can reopen the sprint as described in this documentation, and re-add the Issue to that Sprint to close the Sprint again and add it under the issue history, however,…

Hello Richard, Welcome to Atlassian community! Indeed, in JIRA Next-gen you can only use the default single type of sub-task for now. In fact, the sub-task functionality is a relatively new feature in next-gen (It was implemented two months ago as you can see in this link), so I believe our developers will be adding…

Hello Brandon, Welcome to Atlassian Community! Per your description, I understand that once you change the e-mail address of the user to the correct domain (a custom e-mail domain, not public) of your company, the verification e-mail is never arriving. Also, I see by the tags of this question that you are using JIRA Cloud.…

Hello Phaneesh, Thank you for reaching out. It seems that you would like to move the story to a future Sprint before the current active sprint finish, however, it is causing the previous Sprint to be removed from the issue history. Is it correct? Please, allow me to bring up some concepts about how the Sprint field works…

Hello Jeff, Thank you for reaching out. Checking the tags added to your question, I believe you are exporting the issues from a Next-gen project. Right? Indeed, Next-gen projects Epic links work in a different way than Classic project, where Epics are considered unique entities and it's not used any kind of fields (Epic…

Hello Brian, Thank you for reaching out. I understand that you are configuring security levels in your project to allow the displaying of issues only if the users are configured as the assignee or reporter of the issues, however, it is not working for you. Is it correct? This setting seems to work just fine for me in my…

Hello @Sneha A S I understand that you would like to allow users to comment on issues only when they are added to one of the groups selected in the group picker custom field of those specific issues. Is it correct? If that's the case, you can add Group Picker Custom Fields under the Add Comments permission of your…

Hello Annemarie, Welcome to Atlassian community! If you are one of the administrators of the board, I recommend you to check for any changes performed on the board that could be hiding the issues with Epic. Supposing you are using a Classic project, here are the steps: 1 - Navigate to your board > Board Settings > General…

Hello Brayen, Welcome to Atlassian Community! Unfortunately, it is not possible to keep closed Sprints in the backlog of boards. The reasons to prevent this kind of display is that, eventually, it would cause performance issues considering the number of issues and data to be loaded in a single screen. That being said, you…

Hello Henrik, Sorry to hear you are facing a problem. Indeed, Classic project Epics works in a different way than JIRA Next-gen Epics, where the Epic link is considered a unique entity and not configured with all the fields used to define it in Classic projects (Epic Link, Epic name, etc). That architecture difference…

You are welcome, Allison. :) Have a nice day!

Hello Darryl, Indeed, you can have both sites under the same organization by moving the DEV site together with the prod site in the same organization. After the transfer, we’ll delete the original organization that you transferred products from and you’ll find all your products in the destination organization. P.S: Before…

Hello Mladen, Thank you for sharing the problem with all the details to reproduce it. Unfortunately, I was not able to reproduce your problem in my personal environment using a VM to simulate Windows 10 with Chrome 76.0.3809.132 (Official Build) 64 bits. In order to further troubleshoot your issue, I recommend you to…

Hello Shaun, Thank you for reaching out! To import sub-tasks to JIRA, you must add a new Parent ID column in your CSV, which will receive the Issue ID of the parent issue related to that sub-task. these are the specific steps: 1 - Your CSV file requires two additional columns whose headings should be named similarly…

Hello Allison, There are no feature requests opened specifically for summing Story points from issues with a common label, however, there are others requiring the same functionality for Epic links, Sub-tasks and linked issues: - Sum story points or hour estimates for any epic links - Sum estimates from sub-tasks in user…

Hello Ramesh, I'm not aware of how easyBI reports work, but the query I mentioned will give you all the issues that were cloned from a specific issue you defined: issue in linkedIssues(ABC-123, clones) You can run the query above in your issue navigator clicking in the Jira icon ( or ) > Issues and filters > Select Search…

Hello Matt, Welcome to Atlassian Community! I understand that you have changed your board filter to display issues from other projects and it caused multiple versions from those projects to start displaying under the Version panel in your board. Is it correct? Unfortunately, it is not possible to hide/filter the versions…

Hello Meghan, Welcome to Atlassian Community! Unfortunately, it is not possible to send an e-mail containing Sprint Report of any JIRA board. We have a feature request opened to allow this kind of notification: - Subscribe/schedule a report to run and email the results Feel free to vote and watch the suggestion to increase…

Hello Susan, Thank you for your answer. Please, check the following details: 1 - Check if the user you are trying to add to the assignee field is added to the Assignable user permission under Project Settings > Permissions. If you are not a project Admin, ask the responsible person to do it for you. 2 - Check if you have…

Hello Luis, Thank you for reaching out. As groups are configured under user management and are not applied in a project basis (like roles), the users added to a specific group in your Permission Scheme will be added to all the projects using that permission scheme. Basically, it is not relevant to identify the groups per…

Hello Dennish, Thank you for reaching out. It's not possible to automatically change the issue type of any issues upon a transition using only JIRA functionality. Although we have already requested it before, the feature was not implemented due to the low number of request about it: - Change issueType programatically That…

Hello Sunny, Welcome to Atlassian Community! I understand that you would like to import only a single project to another instance, containing the issues and their respective attachments. Is it correct? Unfortunately, JIRA Cloud does not support single project exports, although we are currently developing a feature to allow…

Hello Hari, Thank you for reaching out Atlassian Community. I believe Z4J is a third-party plugin you are using integrated with JIRA that provide you with a Test Issue type. Is it correct? If you are talking about Zephyr for JIRA, please try the following instructions to associate the Test Issue type to your current…

Hello Peter, Welcome to Atlassian Community! It seems we don't have yet a battle card comparison between JIRA and Sentient, however, we have a page with this same comparison for several other similar applications. Please, refer to the documentation below: - Jira Software Alternatives Additionally, please feel free to…

Hello Ramesh, Thank you for reaching out. I understand that you are looking for a field/way to identify all the issues cloned from a specific issue, ordering them in a way that you can clearly see which issues were cloned from the same issue. Is it correct? By default, all issues the cloned issues are configured with a…