Petter Gonçalves Atlassian Team

Hello Mahesh, Thank you for reaching out. After upgrading Apache Tomcat to version 8.5.32, we’ve added new properties to the server.xml file that allow Tomcat to accept requests with special characters. Depending on the version you exported your backup from, you might need to add these properties to your server.xml file,…

Hello Dayaraman, Welcome to Atlassian community! I understood that you are looking for a report/gadget that would display a list of issues together with their respective age. Is it correct? Just to confirm if we are on the same page, can you let us know if you want the time since the issue was created (current date -…

Hello Avni, Welcome to Atlassian Community! There is a couple of settings that could cause some issues to don't display their estimation in the board reports. Please, check the following: 1 - As you can see in the Burndown Report documentation, the Burndown Chart is board-specific – that is, it will only include issues…

Hello Henderson, Welcome to Atlassian Community! The ability to automatically create a new linked issue when an issue has been closed for 30 days is not something you can achieve using only JIRA Application, however, there are some apps that provide you with this functionality. I was able to achieve it using the Automation…

Hello Amy, Welcome to Atlassian Community! The Reports you mentioned (sprint reporting, burndown chart, and burnup chart) are board/project-specific, so it will not display issues created on other boards. That being said, please provide us with the following information: 1 - When you access the Sprint report by…

Hello James, Thank you for reaching out. The Rest API call to reset the password for SD customers is the same that internal Users of Service Desk. Supposing you are using JIRA Server as you tagged in this question, this should work for you: - /rest/api/2/myself/password (using the authenticated user’s credentials for API…

Hello Kiran, Thank you for reaching out. Basically, the Sprint Health Gadget returns issues of a specified Sprint that is currently appearing in your board. That being said, I believe your gadget can be displaying a different number than your query because of one or two of the following reasons: 1 - I see in your query…

Hello Cathy, Welcome to Atlassian Community. I was not able to find any options to achieve your need in JIRA Cloud, however, Scriptrunner plugin can be used to automatically create versions in JIRA Server (And maybe in JIRA Cloud). You can se the threads below for more information: - How to create JIRA releases…

Thank you for letting us know what was the root cause of your issue, Nir. I'm glad to know you were able to solve it, although I was not able to reproduce this scenario in my personal instance. Have a nice day and don't hesitate to contact us again every time you need.

Hello Kate, Welcome to Atlassian Community! Per your description, I believe you are using a third-party app like Microsoft Teams Jira Connector or Microsoft Teams for Jira to connect both JIRA and MS teams. Is it correct? Or are you connecting JIRA directly using WebHooks or REST APIs? Per my investigation, I'm afraid that…

Hello Martin, Welcome to Atlassian Community! Unfortunately, it is not possible to set the assignee, priority, and labels when creating issues from a Slack channel when using the Official Slack integration provided by Atlassian. We have a feature request opened to implement this functionality here: Customize the fields…

Hello mani@123 Thank you for reaching out. It is possible to order the issues in your board backlog to be grouped by Labels, but not only for a specific Sprint. These would be the options you have: 1 - Order your board filter by labels: - Navigate to your board > board settings > General > Edit Filter Query - Add the…

Hello @fmandry Per your description, I believe you would like to add some checkboxes to your issues and make sure all the checkboxes are flagged in the issue to allow the issue to progress in the workflow. Have I understood it properly? If that's the case, you can add the custom Checkbox field to your issue screens and add…

Hello @sahere Thank you for reaching out. There is no way to highlight new changes in any dashboard gadget, however, you can use a separated gadget to properly highlight new updates and issue created in a specific time range in your dashboard. Let me give you an example: Let's suppose you would like to make…

Hello Karen, Welcome to Atlassian Community! You are correct in your presumption. Basically, make a field required will only be applicable if: 1 - The current Screen contains the required field 2 - The field context is applicable for that issue type and project One thing to keep in mind is that if you Hide the mentioned…

Hello Jessica, Thank you for reaching out. In order to display your Stories under their respective Epics in your board without using swimlanes, you can use the Order by Epic Name parameter in the board query, secondly using the Order by Epic Link. These would be the steps: - Navigate to your board > Board settings > Edit…

You are welcome! Have a nice day. :)

Hello Ben, Sorry for taking so much time to get back into this. Per your description, you are definitely being impacted by JRASERVER-30521. Unfortunately, this behavior is not something that we are planning to change in the future, so I suggest one of the options below: 1 - Create a new user to be used as the noreply…

Thank you for sharing the details of the problem you were facing and how you managed to get it solved, @Carlos R. Alarcón Have a nice day. :)

You are welcome, @Debajit Hazarika Have a nice week!

Hello Ayi, Welcome to Atlassian Community! Unfortunately, it is not possible to split the velocity report in a per user-basis, however, we have a feature request about this here: Add ability to see aggregate workload of a specific assignee per Sprint That being said, In the backlog view of your board, you can see the sum…

Hello Romain, Thank you for reaching out to the community. The Cumulative Flow Diagram is a new feature in JIRA Next-gen. It is pretty simple and with limited options of filtering (You can basically only filter by time). That being said, we think that more filtering options (like the ability to select the Sprint that…

Hello Allen, Welcome to Atlassian Community! I understand that you would like to transition both Epic and the Service Desk issue linked to that Epic when any issue under the Epic is added to a Sprint. To make it works, you configured a rule to add a Label to the service Desk issue and Epic once the child issue is added to…

Hello John, Welcome to Atlassian Community! Your presumption is correct. Since the removing the username field from JIRA profiles, you should be able to import user picker fields using CSV only by describing the Account ID or e-mail address in the CSV Column. We had a bug that was preventing this behavior, but it was…

Hello Aoife, Thank you for reaching out. JIRA does not have a blackmail list where you can add/remove users from, however, you can define which users can receive notifications through the project notification scheme. Just to confirm we are on the same page here, you are talking about JIRA Software users and not Service…

Hello Dylan, Welcome to Atlassian Community! I understand that you would like to change the columns displaying the sub-task values in the related parent issue, however, changing the jira.table.cols.subtasks parameter in the general configuration of JIRA does not seems to have any results. Have I understood it properly? I…

Hello Carlos, Thank you for reaching out. The error you are facing "Can't get a secure connection" usually happens when you've entered an HTTPS address, but the app can't get an HTTPS connection to your site which can be caused by one or more of the following reasons: * your certificate is self-signed. * the Certificate…

Hello Boris, You are correct. The validator I mentioned is provided by the JIRA Suite utility plugin which is added by default in JIRA Cloud application but needs to be manually installed in JIRA Server. In that case, you could use behaviors to configure field validators, as described in the documentation below: - Field…

Hello Larisa, Thank you for reaching out. Indeed, the New Issue View is still a lab feature on JIRA, so we are still implementing some features on this, including the ability to sum the sub-task estimation in the parent issue view. Specifically, we have the following task opened to track our developer's progress to…

Hello Anuj, Thank you for reaching out. Unfortunately, there's no way out of the box to prevent a Sprint from being started when it has unestimated issues. We have a feature request to implement similar functionality in order to prevent this behavior: - Restrict issues from being added to sprint if unestimated Feel free to…