Petter Gonçalves Atlassian Team

Hello Henrik, You are welcome. I'm sorry to hear that the issue layout does not work as you expect. In fact, I agree with you that an option to share the Layout with multiple projects would be a useful feature in JIRA. That being said, I added this question in an internal comment in the feature request you mentioned, so…

You are welcome, @Shraddha Nalawade Have a nice day. :)

Hello Kurt, Thank you for your answer. I understand that you want to see a list of Stories of a given time period together with the estimated time and actual time logged/remaining. If that's what you want, you can: 1 - Create a filter with the issues you want and export it to CSV (As you mentioned), creating the report…

Hello Rakasekhar, 1 - You can sign-up for a test environment of JIRA Cloud in this link. 2 - Once your test environment is ready, navigate to JIRA Settings > System > Restore System > Upload your XML backup file and follow the steps in the client to properly import your data. Let us know your results as soon as you perform…

Hello Sebastian, Thank you for the video and the detailed answer. In fact, JIRA Service Desk Next-gen is a new beta feature that was deployed as a test only for some JIRA Cloud instances, so we've not tested yet how it behaves in a classic board. That being said, I suggest you open an internal support ticket so ew can…

Hello @Amigo Have you also checked if the Workflows related to your Trello board are existent in your Jira as suggested above? Since you imported it from Trello, I believe it might be causing your issue.

Hello Henrik, Welcome to Atlassian Community! I understand that, although you changed the Issue type screen Scheme of your project, their layout (Issue view/create/edit) is still not similar to another project using the same issue type scheme. Is it correct? In order to confirm we are on the same page here, allow me to…

Hello Christopher, Welcome to Atlassian Community! Indeed, JIRA does have some apps to translate content as Translate Field Options for Jira, however, there is also big variety of browser extensions that translate texts of your browsers to your current language. If you are using Google Chrome or Firefox, you can try the…

Hello Sarah, Welcome to Atlassian Community! Doing a quick test, it seems that the BitBucket branches linked to Next-gen issues are kept after the issue is moved to a Classic project, although the Branch name is kept with the old issue key. In the screenshot below, you can see the issue TNG-8 was correctly migrated to the…

Hello @Amigo Welcome to Atlassian Community! In order to better troubleshoot the problem, please provide us with the following information so we can confirm we are on the same page: 1 - You mentioned that this error occurred when you tried to Import an external project to your JIRA instance. Can you confirm from which…

Hello Michal, Thank you for reaching out. Since JIRA is properly displaying when you access the application in incognito mode, the only possibility is that an extension App or Browser setting is causing the problem. I suggest you try the following steps: 1 - Navigate to your browser history > Click on Clear Browser data >…

Hello Son Duong, Welcome to Atlassian Community! I understand that you would like to automatically add the users synced from G-Suite in some JIRA groups once they are created. My question is: Are you needing to add those groups only for the users added through the G-Suite integration or to any users added in your JIRA…

Hello Nikhil, Thank you for reaching out. There are some possibilities that might be causing this error. Please, follow the steps below to properly troubleshoot it: 1 - As described in this documentation, check if you have followed the recommendations when configuring your database. 2 - Since you are installing JIRA Server…

Hello Swaroop, Thank you for reaching out. I understand that when a Dev subtask is transitioned to Complete status, you want the QA sub-task that is added under the same parent issue to be transitioned to "Ready for QA" using Automation for JIRA. Is it correct? If I understood it well, you can use the Parent issue to…

Hello @anas, Welcome to Atlassian Community! I'm not sure about what the integration with Monday.com could be caused to your Kanban Board to make the issues disappear, but I would check the following details: - Check if your board filter and sub-filter is properly returning the correct issues under Board Settings > General…

Hello Lena, Answering your questions: 1 - If you're upgrading both Jira Core/Software and Jira Service Desk, upgrade Jira Core/Software only. You'll later upgrade Service Desk directly in Jira, without a separate installer. 2 - Upgrade JIRA Core/Software first, and then JIRA Service Desk 3 - Yes, that's the correct…

Hello @[deleted] Thank you for reaching out. By default, the XML backup utility exports all your JIRA information, including all the current issues and data of your instance as described here. That being said, I would like to know the following information to further troubleshoot your issue: 1 - Are you exporting the XML…

Hello Tobias, Welcome to Atlassian Community! The Lead Tracking project can be used to track sales opportunities through to the conversion, so you can keep your team and yourself aware of what kind of sales approaching your sales team is currently applying and how they are going with this. You can check a detailed…

Hello Jonas, Welcome to Atlassian Community! by default, JIRA e-mail handlers should include the attachments of the email sent in the issue created/commented. here are some of the possible problem that might cause the attachment to be ignored: 1 - The attachments you are trying to upload exceeds the size allowed by your…

Hello Sebastian, Thank you for reaching out. The ability to sort Next-gen issues in a classic Kanban Board (Change its position/order in the board columns) seems to be properly working for me in JIRA Cloud. By default, you must order your board filter by Rank in order to allow the manual sort of issues in a Kanban board.…

Hello Swapnil, Per your description, I believe you are needing to add a post function to automatically update a date & time custom field with the current date and time of your instance timezone. Is it correct? If you re using JIRA Server, I believe you can achieve this need by using Scriptrunner App and use the following…

You are welcome, @Sneha A S Have a nice weekend. :)

No problem, Ken! I'm glad to know it's working for you now. Have a nice weekend. :)

You are welcome, Kiran. Have a nice weekend! :)

Hello Kiran, thank you for providing this detailed information. I believe you've may misunderstood the functionality of the Sprint Health gadget. Please, allow me to explain it further: As you can see in this documentation, The JIRA Agile Sprint Health Gadget displays a color-coded bar graph showing a concise summary of…

Hello Dinesh, Thank you for reaching out. Usually, the error you are facing are caused by one of the following reasons: 1 - The attachments you are trying to upload exceeds the size allowed by your JIRA instance. To check what is the attachment size allowed in your instance and optionally change it, you must be logged as a…

Hello @Shraddha Nalawade Thank you for reaching out. I understand that you would like to display the issues under the current version of your project in a Pie chart, splitting them based on the number of times the issue was back to the status "work in progress". The problem you are facing is that all the issues in your…

Hello Kurt, Thank you for reaching out. Basically, the time tracking configured for any issues (Including sub-tasks) has three fields: 1 - Original Estimate: This is the initial estimation you have selected for a specific issue. 2 - Time Spent: This is the time you have effectively worked on the issue until now. 3 -…

Hello Ken, Thank you for reaching out. The links between Epics in the roadmap view are displayed as a line between the Epics once you flag the Dependencies option in the View Drop-down, as displayed in the screenshot below: Can you please check if you are able to see this? If you are talking about a different displaying…

Hello @hjewell Thank you for reaching out. When you say Batch Import, I understand that you are referring to CSV imports. Is it correct? Or are you importing your issues using any other method? If you are uploading issues to an Atlassian Cloud instance, I can confirm that the way users are mapped in JIRA has changed during…