Petter Gonçalves Atlassian Team

Hello Ted, Thank you for reaching out. Although JQL Queries return only issues and not worklog entries, you can indeed return a list of issues together with the time spent in each one, however, you can only return the sum of all the worklog entries in each Issue. If that would work for you, you just need to perform the…

You are welcome, Adeel. Let me know if you were able to achieve what you needed.

Hello Sergio, Thank you for the provided details. Indeed, JIRA does not have the functionality to warn you if no tasks are being worked on a daily basis. The option provided above will send you a periodic e-mail with all the issues that you have/have not performed any changes/logged work during a specific time (During the…

Hello Adeel, Welcome to Atlassian Community! Indeed, we don't have a dedicated tool to migrate content from JIRA To Microsoft planner, however, you can do it through Excel/CSV files, since Microsoft Planner allows the import of Spreadsheet content. To import your JIRA data to a CSV file, you can follow the steps below: -…

Hello Jason, Thank you for reaching out. It seems to be a login lack or file corruption that might be causing the error that the approver is seeing. I recommend the following steps to better troubleshoot the issue: 1 - Ask the approver to try to access the same attachment using the browser in incognito mode 2 - Is the…

Hello Brian, Welcome to Atlassian Community! There are some possible specific reasons that could cause the attachments to don't display properly for your customers. Basically, this is usually caused by a session token of JIRA that is not available to the email client, causing the referenced image URL to not be downloaded…

Hello Sebástian, Thank you for reaching out. Request participants are customers and organizations who can view, comment, and receive notifications about a request, configured in Project settings > Customer notifications. Participants receive the same notifications as the reporter and can turn off notifications at any time.…

Hello Deepan, Thank you for reaching out. It is the expected behavior to keep the Time tracking field of the issue even after the current Sprint is closed. Currently, you are able to manually delete work logs and set the Original/Remaining Estimate to 0h, however, there is no way to bulk delete work logs. In fact, we think…

Hello Dustin, Welcome to Atlassian Community! I believe you are using the Official Slack integration plugin to integrate your JIRA instance with Slack. Is it correct? I agree with you that the ability to set required fields when creating issues through Slack is definitely something useful to be implemented. Unfortunately,…

Hello Jonathan, Sorry to hear you are facing this problem. Per the screenshot you provided, it seems that all the images not properly rendered in the e-mail notifications are embedded in an issue comment. Have I understood it correctly? If that's the case, I believe your instance might be impacted by the following bug:…

Hello Pankaj, Welcome to Atlassian Community! I've understood that you would like to use three hierarchical levels of issues in your JIRA instances: Priority -> Milestone -> Subtask. In fact, JIRA works with three levels of Issue Types: Epic -> Standard Issue types (Task, bug, Story) -> Subtask You can easily create…

Hello Amanda, Thank you for reaching out. Unfortunately, it is not possible to achieve the exact goal you are looking for without using third-party plugins, however, JIRA has a Field Required Validator that provides you with similar functionality. Let me provide you with the steps to implement it and what functionality it…

Hello Charan Kumar, Sorry to hear you are facing this problem. In fact, the symptom you are facing can be caused by several root causes. In order to troubleshoot it, please follow the steps below: 1 - In the Javascript Console of your browser, check what is the error returned when you try to Edit your issue. Save it in a…

Hello Francesca, Welcome to Atlassian Community! I understand that you would like to group the Sub-tasks below their parent task in your Next-gen board. Have I understood it correctly? To do it, you can click on the Group By drop-down on the right side of the board and choose Sub-task: By default, the order of the…

Hello @murali.k Welcome to Atlassian Community! I understand that you are using a dashboard gadget to display the time logged for users in two different projects, however, it is not displaying the time logged for a specific user. Is it correct? Can you please provide us a screenshot displaying the gadget you are using to…

Hello Tara, Basically, the permissions to access/see Classic project issues are configured by its permission scheme, more specifically with the Browser Project permission. Of course, it has more granular permission options than Next-gen (Who can create issues, log work, transition issues, administer project, etc). So…

Thank you for sharing the option you found to achieve your need, Swapnil. Have a nice weekend! :)

Hello Jacqy, Thank you for the information provided. About the first option, you can easily bulk move your issues to a Service Desk project, although I understand that this would be more work to be performed and you would need to sign-up for the JIRA SD Application. About the second option I provided (Using CSV), you…

Hello Laura, Welcome to Atlassian Community! I understand that you would like to add your Epics with the time you Spent in some status. I have two possible suggestions that might give you a similar functionality: 1 - You can use the Time reports app. This app provide you with the Time In Status Report that you can use to…

Hello Jacqy, Thank you for reaching out. The best option to migrate your current JIRA data to FreshDesk will really depend if you have any data to be kept in the Freshdesk for where you are moving your data and what import formats Freshdesk supports. That being said, I can think of the options below: 1 - Use a third-party…

Hello @Adam Subotkowski Welcome to Atlassian Community! By default, the Epic name can be identified in the child issues by the Epic Link field. Since you mentioned that you are being able to to see neither Epic Name or Epic Link in the Issue view and or your confluence macro, I believe that you are probably using a…

Hello Mathew, Thank you for reaching out. I understood that you would like to add a new custom field to your screen that would receive the same value added to the Due date field, using Scriptrunner. Is it correct? If that's what you are looking; for, Scriptrunner plugin has an inbuilt-script that you can use to do exactly…

Hello @shicuicui Welcome to Atlassian Community! I understood that the user avatars are not properly displaying in your Activity Stream Gadget. If I understood it correctly, I'm afraid you must be facing the following bug in your instance: - Custom avatars not shown in Activity Stream Can you confirm if your JIRA version…

Hello Mohajit, Thank you for reaching out. Basically, you will be able to see branches, commit messages and pull requests from Github directly in the Development panel of JIRA issue view. I'm not sure what you mean by "test cases" and what kind of file it is, but I believe that the development tools added to JIRA when you…

Hello Nicole, Thank you for reaching out. There's no way to select which users you want to sync from G-Suite, however, you can select which G-Suite groups you would like to sync with your JIRA instance. That being said, all you have to do in order to select the users you want to be created in JIRA would be to add them to…

Hello Colette, Thank you for reaching out. Indeed, the Sprint field will always return all the Sprints that your tickets belonged to until its resolution. By default, there is no way to differentiate/identify what actions were performed in the ticket during each Sprint, however, you could use a text custom field to add…

Hello David, thank you for reaching out. The "Epic Name" field is required by default since the 7.0 releases of JIRA application. As it is a locked field, you can not change it to be not required in the application. That being said, I'm not aware of how the integration between A-ha and JIRA works, but you can get the Epic…

Hello Ankit, thank you for reaching out. I understand that you would like to add the approver for your issues based on the value selected in your drop-down field. To achieve it using JIRA, you will need to create a single transition for each approver you want to configure and use the Value Field Condition to define which…

Hello Steen, Thank you for reaching out. Could you please provide us with some screenshots displaying the errors you are talking about? Also, can you double-check if you are using JIRA in danish under your personal settings and not a browser extension that is translating JIRA Content? We will be waiting for the screenshots…

You are welcome, Michal. Have a nice day you too! :)