Petter Gonçalves Atlassian Team

Hello Carmen, Sorry to hear you are facing this problem. There are some reasons that could be causing the error you are facing when cloning issues. By default, JIRA performs a re-index once you clone your issues, and your logs are specifically returning that the re-index has failed. That being said, please follow the steps…

Hello @pberguno Thank you for reaching out. I believe that Portfolio for JIRA does not have a functionality to configure worklog to be restricted during the absence period, however, you can achieve this functionality by performing the steps below: 1 - Create e a new status for your tickets: Absence period 2 - Follow the…

Hello Rajesh, Thank you for the information. Since you are being able to avoid the issue outside your network, I recommend you to check with your infra team if the Cloud IP Addresses and Domains are properly whitelisted in your firewall and proxy: - Atlassian Cloud IP ranges and domains Once you whitelist it, please let us…

You are welcome, @winter wong Please, let us know the feedback from the plugin vendor about this.

Hello Rosy, Thank you for your answers. Analyzing the data you provided, the only possibilities that I was able to find that could explain this behavior is that: 1 - The fields are configured as required under project settings > Fields > Edit. Could you please follow the way above and take a screenshot of how your fields…

Hello Tejas, Sorry to hear you are facing this problem. I was not able to find any Barchart in my personal JIRA instance, so I believe this gadget might be provided by a third-party app. Is it correct? I would recommend you to perform the steps below to troubleshoot the issue: 1 - Try to reset the app that provides the…

Hello Shruti, Welcome to Atlassian Community! Indeed, It seems there's no documented way to update the more drop-down field using Scriptrunner plugin, however, we have a feature request opened to have this possibility in JIRA: - Customize options under "More" drop down menu is issue view Feel free to vote and watch the…

Hello @SHANAVASH MOHAMED Sorry to hear you are facing this problem. There are some possible reasons that could be causing your estimate to display no values in the report. In order to better troubleshoot the issue, please provide us with the following information: 1 - Are you using Story points or Time tracking fields to…

Hello Oliver, Sorry to hear you are facing this problem. Indeed, we can understand how a sequence of events can fulfill the mailbox of the users with notifications, making it easy to miss any important notification between. That's why we have created the following feature request to improve this functionality: - Group…

Hello Rosy, Thank you for reaching out. I understand that you are not being able to remove the users for two custom fields you have in an issue. Is it correct? Please, provide us the following information so we can best troubleshoot the problem: 1 - What are the custom field type exactly? Are you using User picker Single…

Hello Andrey, Thank you for the clarification. Unfortunately, Confluence cloud can not be configured with anchors, however, you can use the Table of Contents macro to achieve your need: - Table of Contents Macro This macro allows you to reference the text heading of your page like a Link at the top of the page. Although…

Hello Jonas, Thank you for your feedback. You just nailed it. As we are improving the Next-gen template based on the feedback from our customers, it gets more complex, giving us the mission to hide that features from users that don't want to use it. Again, thank you for your understanding. Have a nice day! 

Hello Jessica, Actually, you would need to set a parameter in a JQL filter to set the order of the child issues in the Epics and display it using the filter results gadget. Let me give you an example: Let's suppose you want to display all issues under the Epic "test-1" ordered by the creation date. These would be the…

Hello @Francesca G., @Leonard Plotkin and @Herve Leung-Tack Thank you for all the insights and feedback on this matter. Indeed, the wrong order displayed under the active board section is not expected behavior for Next-gen projects. In fact, we have reported it as a bug so our development team can check it out: - The…

Hello @winter wong Thank you for the clarification. Indeed, I believe this is a specific behavior from the app you have installed. Can you please contact them with the issue you are having? You can find their support channel in the Atlassian Marketplace on the app page.

Hello Harry, Welcome to Atlassian Community! I believe that maybe your network/firewall or the own Load balancer could be blocking some addresses from Slack application, causing the integration to fail. That being said, I suggest you follow the steps described in this documentation: * Check your proxy server: Make sure…

Hello Andrey, Welcome to Atlassian Community. I believe it's not possible to specifically link the issue description to a specific text on your page, however, you can use JIRA Macros to link the entire issue to the text. For example, you can add a "as explained here:" at the final of the text body, then paste the issue URL…

Hello @Administración Soporte Unfortunately, JIRA does not have an inbuilt report to return this kind of information, however, I know there are some apps that you can use to perform JQL sub-queries inside linked issues, so you would be able to return only the linked issues from a specific project and use a gadget to count…

Hello Alexis, Thank you for reaching out. I understand that you would like to sync your users in your Active directory together with your JIRA Application. Is it correct? Please, allow me to bring you some concepts so we can confirm we are on the same page here: Post functions are related to JIRA issues. Basically, they…

Hello Jonas, Welcome to Atlassian Community! I understand that you would like to have a clear way to identify if the parent issue is closed in the active board view when using the "Group by sub-tasks" function in a next-gen board. Is it correct? Indeed, there's not a clear way to see that an issue is closed when using the…

Hello Fernando, Thank you for reaching out. I noticed you have opened another question about this problem, which I have answered with some troubleshooting steps: https://community.atlassian.com/t5/Jira-Software-questions/Activity-stream-does-not-load-and-is-blank/qaq-p/1212131 Can you please check if my answer helps you…

Hello @PM_Rita Thank you for reaching out. I believe the error you are informing occurs when you use the issue navigator importer in the bulk operation menu as displayed in the screenshot below. Is it correct? If that's the case, I can confirm this behavior is a known bug in JIRA Cloud application. We have already reported…

Hello Rebecca, Welcome to Atlassian Community! JIRA Core (business) templates are focused specifically on those customers looking for a management project for business cases and has a bunch of project templates for different scenarios, like sales, marketing, management, etc. The correct template that you will be using and…

Hello, @winter wong Thank you for your reply. I have installed in my machine the JIRA application 7.6.3, however, running the same call as you did, I'm still getting only the selected options for my Checkbox custom field. I see that you are using Initiative issue types, that are related to Portfolio app. Is it correct? In…

Hello Brian, Thank you for reaching out. The problem you referring seems to be different from the one specified in this thread. As you can see in the bug report, the Time tracking was already implemented for JIRA next-gen and is not causing any issues anymore. About the problem you are facing, Is it happening for every…

Hello Mike, Your point makes a lot of sense. In fact, the issues in the done column of a next-gen Kanban board disappear after 14 days. Unfortunately, we still don't have a way to change this behavior for next-gen projects, although we have a feature request to get it implemented: - NEXT-GEN - Enable/disable/config removal…

Hello Shannon, Thank you for reaching out. Indeed, the approach you are currently applying to your Service Desk is one of the ideals for handle tickets when using multiple tiers of Support. Personally, I would only suggest you to consider using the Status field to escalate/change the tiers of your tickets instead of a…

Hello @winter wong Thank you for reaching out. I understand that you have a Checkbox custom field configured in your Jira instance and you would like to return all the values flagged in this field for a specific Issue. Is it correct? Could you please provide us which is the version of JIRA you are currently using?…

Hello James, Thank you for reaching out. Indeed, the duplicating of custom fields when import workflows is a known behavior in JIRA. Since this is not something that most of the customers would expect when importing workflows, we have created a feature request to change this behavior: - Workflow import creates duplicate…

Hello @lucavious Welcome to Atlassian Community! Unfortunately, I believe it is not possible to achieve that kind of approval from non-JIRA users using only JIRA Software application, however, there are some apps you can use to achieve that. One of these apps is the Google Sheets integration that provides you with the…