Petter Gonçalves Atlassian Team

You are welcome, @Marzi Goodarzian

Hello @Dawn Rodney Welcome to Atlassian Community! Per your description, I believe your release Burndown report is not displaying your closed Sprints because the issues from the missing Sprints were added Before the initial sprint section of the report. This article will explain it better: Basically, when a release is…

Hello Jennifer, Welcome to Atlassian Community! Indeed, the non-admin issue importer of JIRA has some limitations, where you are not able to map and import issue links and comments. That being said, we have created two feature requests to properly add both functionalities: - Ability to map Comment Body through Non Admin…

Hello Daniel, Thank you for reaching out. JIRA can be imported with issues from other applications in CSV or JSON formats, where you are able to map attachments/files to issues, one time the files are in an accessible open URL (Like Google drive, for example): - Importing data from CSV - Importing data from JSON Also,…

Hello @Subhashini ullaganti Welcome to Atlassian Community! There are some possible scenarios that might be causing your sub-task issues to don't display in the active board view. Please, provide us with the information below and follow the steps provided to better troubleshoot the issue: 1 - Are you using a classic or…

Hello Linsey, Welcome to Atlassian Community! It is possible to display the same task in two different projects by sharing the same issue with their respective board filters, however, Next-gen projects do not allow you to customize your board filter, although we understand this would be a useful feature to have. That being…

Indeed. Sorry for that, Ronny!

You are welcome, @ronny Since there are no further actions we can do right now but to wait for the developers to fix the bug, feel free if you want to accept my answer. Again, thank you for your understanding.

Hello Stefanie, Thank you for reaching out. The Epic name is required by default to all Epics in your instance. In fact, an Epic can not be created without an epic name, however, once the epic is created and set with any value in the Epic name, the field does not need to be edited anymore. That being said, I believe that…

Hello Christi, Sorry to hear you are facing this problem. Per your description, I can clearly understand that the sub-task issue type selected in the parent view is not carried over to the pop-up opened when finishing the sub-task creation. Indeed, this is a bug with JIRA application that we've already reported to our…

Hello Eric, Thank you for reaching out. I understand that you want to update your issues with a comment when the due date have any values. Is that correct? Can you please provide what would be the trigger of the rule? More specifically, should it be triggered when the issue is created or when the due date is added to the…

Hello Jonathan, Welcome to Atlassian Community! Unfortunately, it is not possible to share a single field layout between several projects in JIRA, however, we completely understand that this would be a useful feature when working with a high number of projects and would significantly reduce the time effort to set your…

Hello Ronny, Sorry to hear you are facing this problem. I understand that you are configuring the post function "Copy value from other field" to copy the value from a custom text field to your issue's description, however, it is not working. Can you please confirm if the post function is configured in the create transition…

Hello @Marzi Goodarzian Sorry to hear you are facing this problem. In order to better understand what could be causing the "assign issue" and "log work" buttons to disappear from your issue screens, please follow the troubleshooting steps below. P.S: I understand that maybe some of these steps were already performed, so…

Hello @Pertti Oinonen Thank you for reaching out. Just like all the other issue types in JIRA, Sub-task notifications are also based on the Notification scheme of the related project. Unfortunately, it's not possible to change or add any fields to the notification template using the default JIRA UI, however, we understand…

Hello John, Welcome to Atlassian Community. Sorry to hear you are facing this problem. Can you please let us know what are the actions you took to reproduce this error? Also, can you please let us know what is the dashboard gadget reproducing this issue? Checking for similar errors, I identified a problem related to the…

Hello @elenabol Welcome to Atlassian Community! Checking your REST API, I believe your browser is adding some strange values to the REST API URL. Please, try to use the following call: https://mysite.atlassian.net/rest/api/3/search?jql=issuetype=story+AND+resolution=unresolved&maxResults=100 The Rest API above will return…

Hello Matthieu, Welcome to Atlassian Community! Are you needing to create the exact same sprint with the same issues on both boards? Or you just want to create a new sprint with the same name and different issues on the other board? As you may know, Sprints are not related to projects or boards, but to issues itself. That…

Hello Sian, Sorry to hear you are facing this problem. Per your description, I understand that you have a ticket estimated with 3 days and, although the assignee of the issue has not logged anytime and just dragged the issue into 'in review', the time tracking of the ticket is displaying as he logged 2 days already. Is it…

Hello David, Welcome to Atlassian Community! You got it right. JIRA has the following hierarchy levels: EPIC -> Story/Task > Sub-task. Per your description, I clearly understand that you are trying to sum up the story points of your Stories to their related Epics. Unfortunately, JIRA does not have a way to add that sum to…

Hello @Fahad Siddiqui Sorry to hear you are facing this problem. Per your description, it seems you have some add-ons in your current JIRA instance that are not providing compatible versions with the JIRA version you are trying to upgrade (8.5.1). Is that correct? The own providers of the add-ons are responsible for the…

Hello Thomas, Welcome to Atlassian Community! I understand that you want to sum the sub-tasks estimations to their respective parent issues in order to get the total amount of time needed to conclude the Story. Is that correct? Unfortunately, it is not possible to sum-up estimations from a child issue to its parent in…

You are welcome, @KoDKaT Let me know how it went for you. :)

Hello Sekhar, Sorry for my late response. Analyzing the possibilities, I believe the only thing that could be causing this issue to be updated without leaving any details registered in the history tab is that someone might be importing those updates using an external source (CSV, XML, etc). Can you please check with the…

You are welcome, Marcus. Let me know if you face any questions while configuring those steps.

Hello @OlgaM Thank you for reaching out! There are two possible reasons that might be causing the incorrect displaying of your remaining time estimation: 1 - If you manually set the remaining estimate field with a value that does not match with the original estimate, it can cause the incoherency you seem in the field,…

Hello @bkaras Welcome to Atlassian Community. First of all, sorry to hear your colleague has passed away in a car accident. I hope his family and friends are doing ok, as far as possible. :( About the report you trying to achieve, I think I could better understand what exactly he has configured if you could provide us with…

Hello @Balasubramaniyan (Balu) Sundaresan Thank you for reaching out. As you can see in our official documentation for transfer products to another organization, there is no downtime while performing the organization change: * Users will keep the same product access permissions for the transferred products. * Users won’t…

Hello @Christopher Brockbank Sorry to hear you are facing this problem. There's a couple of possible bugs that could be causing your dashboard data to display a blank page when selecting to "View as a Wallboard". Please, follow the steps below to properly troubleshoot it: 1 - Check if the problem happens when you are in…

Hello @KoDKaT Welcome to Atlassian Community! Per your description, I understood that you would like to include the component information in the release notes of your JIRA projects. Is that correct? As you see in this documentation, JIRA Server versions allow you to customize new format templates for JIRA release notes.…