Petter Gonçalves Atlassian Team

You are welcome, Sarah. Another tip I can give you is that every Jira Software project has a default filter created to its board, in the name format: filter for 'yourproject' board. That being said, you can use those filters if you want to restrict each gadget on a specific project, not needing to create new ones.

Hello Grayson, Thank you for reaching out. Per your description, it seems that the fields Components, Labels, fix versions are not appearing when you select the new issue view, however, they are displaying just fine in the old view, although they are not added to your project screens. Is that correct? Indeed, there are…

Hello Tal, Thank you for reaching out. Indeed, Jira Next-gen does not have the functionality to copy fields from parent to sub-task issues. In fact, the Next-gen template was designed for those users who felt overwhelmed by the complexity of Jira Classic template and requested a simpler option, straight to the point with…

Hello Sarah, Thank you for reaching out. An easy way to see the time spent and Original Estimated time in a single view would be to use the Filter Results gadget, displaying both fields in a list view. These would be the steps: - First, create a feature with the issues you want to display in the gadget - Navigate to your…

Hello @Sai sampath Bharadwaj garikipati Thank you for reaching out. Per your description, it seems you are looking for a way to centralize all the e-mail messages sent for a specific issue in your JIRA. Is that correct? In fact, you can configure your JIRA with an e-mail handler selecting the Default Cloud Mail Server and…

Hello @Pooja Heda Sorry to hear you are facing this problem. Per your description, I can clearly understand that the sub-task issue type selected in the parent view is not carried over to the pop-up opened when finishing the sub-task creation. Indeed, this is a bug with JIRA application that we've already reported to our…

Hello Rodolpho, Sorry to hear you are facing this problem. Per your description, I understand that your boards are being restricted for some users, not being able to specifically see the active board section. Is that correct? As you may know, the permissions of boards are applied by their filter restrictions. that being…

Hello Julia, Welcome to Atlassian Community! per your description, I believe you want two external clients to have the permission to access their own created tickets through the internal JIRA UI (Not customer portal). Is it correct? I believe the best way to achieve this scenario would be by restricting them in the…

You are welcome, Lior. Have a nice day. Let us know if you face any other questions during the migration process.

Hello Bethany, Thank you for reaching out. Jira itself have some gadgets (Issue statistics Gadget) that you can use to check the resources you have together with the number of issues they are currently assigned, so your project leads could use the issue navigator to see the unassigned issues and assign them to the…

Hello Bethany, Thank you for reaching out. Jira itself have some gadgets (Issue statistics Gadget) that you can use to check the resources you have together with the number of issues they are currently assigned, so your project leads could use the issue navigator to see the unassigned issues and assign them to the…

Hello @mariah.cody Welcome to Atlassian Community. The audit log of JIRA Application does not track any kind of issue/ticket update activities, as you can see in the Audit Log documentation: The audit log isn't intended to record all activity in Jira. For example, it doesn't track issue updates or pages that are viewed by…

Hello Jacob, Welcome to Atlassian Community. sorry to hear you are facing this problem. I see that you have tagged this question with JIRA Cloud. Is this the environment you have? If that's correct, I can confirm to you that the whitelist option you are looking for is only available for JIRA Server application, which is…

Hello Jennifer, Sorry to hear you are facing this problem. Indeed, when removing a user picker content using the backspace key, it does not work as intended. We have a bug reported about this behavior: - Custom user picker field changes are not updated under specific conditions Feel free to vote and watch the bug to…

Hello @Raj Patel Sorry to hear you are facing this problem. Indeed, our support team was able to identify this error in some Jira sites when importing Trello cards, so we created an internal ticket about that. We are currently working in a fix for this problem and will let you know as soon as we have any updates about…

Hello @arikevin Sorry to hear you are facing this problem. Checking the logs you provided and the error message that appears to you when you try to access the workflow scheme page, I believe the error is being caused by an existing workflow draft with a null name in your Jira instance just like mentioned in the…

Hello @Uma Viswanath Thank you for reaching out. The Roadmap Gadget was developed to displays the versions of specific projects you have together with their progress to help you visualize if your team will be able to get the release done before or on the same day of the expected release date. That being said, In order for…

Hey Lior, Actually, you have 7 days of trial for a new JIRA Cloud subscription. If you have already created your JIRA Cloud instance and exceeded the 7 trial days or will need more than seven days to test it, then you can deactivate your users for now to avoid the billing.

Hello Lior, Yes, you're correct. Following the conventional steps to migrate from Jira Server to Cloud as specified in the provided documentation will override all the current data from the target instance (JIRA Cloud). Explaining better, all custom fields, workflows (Not system created) and Schemes will be deleted, while…

Hello @JasonH Arvato Thank you for the details provided. About the post function you mentioned above, what is the app you used to create it? I'm not aware of any apps with post functions that would enforce workflow properties unless you just used the post function to transition the issue to a status with that property.…

Hello Sue, Thank you for reaching out. Per your error description, it seems that something was changed in the paths of your JIRA installations, causing the JIRA Home Directory to be mapped together with the JIRA Installation Directory path and causing the error. Please, follow the instructions and references of the KB…

Hello @Val Thank you for reaching out. Checking your description, it seems you are trying to add an extra field to prioritize and order each issue of the same priority, so your team can have a clear view of the specific issue they should be working next. Is that correct? You can indeed create a number custom field to your…

Hello @JasonH Arvato Thank you for reaching out. Indeed, the error you are facing usually happens when you have configured a custom filter to prevent unauthenticated requests to your server. In fact, the default port used by JIRA app is 8080, so I recommend you double-check if that port is not restricted and confirm…

Hello @Ivar Ivarsson Welcome to Atlassian Community! Checking the screenshot you sent, I believe you are using the new issue view in your JIRA Cloud instance. As you can see in the feature request below, the podcasts to restrict comment visibility in JIRA issues were not implemented yet in the New Issue View: Comment…

Hello @Emma Thank you for reaching out. In order to display all your issues in a calendar, Jira has the Issue Calendar Gadget, that displays the issues in the calendar based on the field date you want (issue Created, Updated, Due date, etc): As you can see in the example above, the issues are displayed with a square symbol…

Hello @Erick Grimmer Thank you for reaching out. Unfortunately, it's not currently possible for each individual user to select their own home page in Jira, however, we completely understand how useful it would be to have an easy "one-click" way to navigate back to their boards. That being said, we created the following…

Hello @Rod Welcome to Atlassian Community! Checking other similar cases, the error you are facing usually happens when you originally create the story through CSV or any other import methods. What happens is that, for some reason, the Epic status field receives a wrong or 'Done' value that causes the issue to don't be…

Hello @David Collins Thank you for reaching out. Unfortunately, it's not currently possible to suppress the "Update Parent Issue" popup that appears when closing all the sub-tasks related to a common parent, however, we completely understand that this pop-up can be very inconvenient in some cases. That being said, we…

Hello @Suraj B Thank you for reaching out. The number of fields added to the issue detail view and how you'll use them to achieve your needs is completely subjective, and that's why you are free to remove or add fields to your issue view. That being said, let me bring up more context and some examples on how other…

You are welcome, Ali! Have a nice weekend. :)