Petter Gonçalves Atlassian Team

You are welcome, Emmanuel. Have a nice day! 

You are welcome, @EBIHARA, Yuichiro Have a nice week and let us know in case you have any other questions!

Hello Emmanuel, You are welcome! Check below the answers to your new questions: so there is actually no way to hide other service-desk projects from incognito users that clicks the 'help-center' right? this will be hidden only for internal agents? Indeed, there is no way to hide specific Service desk projects only for…

Hello @Susan Moore I understand that all users (So far, non-admins) are facing an error when trying to create a sub-task. Is it correct? Please, provide us the following information so we can better troubleshoot the problem: - What is the error message returned to the users when trying to create the sub-task? Are there any…

Hello @Viviana Palacios del Rio Welcome to Atlassian Community! Could you please provide us with a screenshot displaying the exact place where you expect the Remaining time to be displayed? In the small screenshot you provided, it seems you are talking about the sum of all the remaining estimate configured for your issues…

Hello @Emmanuel Gruffy Thank you for reaching out. Per your description, you are trying to add a new Agent in your service desk portal to open new tickets, however, that "Agent" seems to don't be able to be added with the Service Desk application access. Is that correct? Or are you trying to add a Customer in your customer…

Hello Scott, Thank you for reaching out. I understand that you would like to display a count of issues that were created x solved by the same user, separating it by Sprint by Sprint. Is that correct? I must confess that I'm not sure if I completely understood your request, but I believe the chart that will get you close to…

Hello @Leroy Wissing Thank you for reaching out. Unfortunately, it's not possible to identify issues that have comments with restricted visibility in JQL filters, however, we understand how useful this functionality would be. That being said, we created the following feature request to implement it: - Export search results…

Hello Andrés, Thank you for reaching out. Per your description, I understand that you would like to send notifications every time someone manually changes the rank of an issue in a Sprint. Please, allow me to give you some concepts about the Rank field so we can better know we are on the same page here: The Rank field is…

Hello Andrew, Thank you for confirming it. Indeed, the query "OR "Epic Link" in linkedIssues(ABC-403) ORDER BY Rank ASC" provides the filter with the possibility to return issues not related to the project board, not allowing you to use the simplified workflow. Let us know in case you have any other questions.

Hello @Erin Hickman Thank you for reaching out. It seems that, when you create a new sub-task, it is currently being added with the default assignee you selected under project settings > details instead of copying the parent assignee, as you expect. Have I understood it correctly? Can you please confirm if you are using…

Hello @EBIHARA, Yuichiro Welcome to Atlassian Community! Per your clear description, I understand you would like to know how you can remove the issues in the done column of your Kanban board, together with the done issues appearing in your backlog. About the done issues in the right-most column of your board, they will get…

Hello @Michael Brus Thank you for reaching out. Per your description, I understand that you would like to change the name of the field "Raise this request on behalf of" to a different text when creating the ticket as an agent. Is that correct? Unfortunately, Jira does not have an easy way to change that text as a field,…

Hello Orlando, Thank you for your reply. Some quick questions: 1 - Can the customers from project A access that request type of Project B in the web portal? Since both projects are in the same web portal, they should be able to access it by clicking in "Help Desk" link to rollback to the Startpage of the portal: 2 - Can…

Hello @Dusty Brossart Thank you for reaching out. Per your description, I believe you would like to have a list of the sum of the work logs grouped by users, so you could clearly see how much time each user has logged. Is that correct? Unfortunately, this can not be accomplished by Jira, although we have a feature request…

Hello @panagiotis.karalis Thank you for reaching out. Please, allow me to provide you with some concepts so we can better confirm we are on the same page here: A JIRA server license is "perpetual". Explaining better, when your Jira Server License expires, you can keep using the same instance with the following limitations:…

Hello Ravi, Welcome to Atlassian Community! Allow me to properly answer your questions: 1 - I'm not sure about which response you are talking about, but I can clearly confirm that Jira Next-gen does not support the Zephyr Test issue type for now, however, we are currently working to implement this integration, as you can…

Hello @Kappae Software Welcome to Atlassian Community! Please, provide us with the following information so we can better troubleshoot the issue and confirm we are on the same page: 1 - Can you confirm if you are the only user that is facing the login problem? Or your Jira instance is unavailable for all users? 2 - Can you…

Hello @Max_Mustermann Welcome to Atlassian Community! I see that you flag this issue as Jira server, however, could you please confirm to us if you are not using Jira Cloud instead? I ask this question because we have recently created a bug about this behavior on Jira Cloud: Not possible to download attachments in Android…

Hello Everybody, Thank you for your patience while we investigate this issue. After some time testing and trying to reproduce your scenarios, I noticed that you might be facing the following bug in Next-gen: - Issues from a Next-Gen project which are part of an Epic do not appear in a classic backlog when included in the…

Thank you for sharing this information, Derrick. Please, let us know in case you face any questions while performing the suggested steps.

You are welcome, @[deleted] Have a nice week. :)

Hello @[deleted] Welcome to Atlassian Community. Per your description, I believe you have linked your Epics issues to Stories and the Stories to Tasks, expecting the tasks to appear under Stories and Stories under the Epics when using the Epic Swimlane of Jira Boards. Is that correct? Please, allow me to bring you some…

Hello @kacharuk.marukpitak Welcome to Atlassian Community! Per your description, I understand that you have created a new board with the same filter of another existing board and now both are displaying the same Sprint, so you would like to delete the new board you created and keep using the first one. Is that correct? The…

Hello @Bryan Bellamy Investigating a little further, I found another possible reason for the error you are facing: If a project has a default assignee but the default assignee does not have the assignable user permission, users will be prompted with the generic error you are seeing when creating a subtask through the new…

Hello @Melissa Nielsen Welcome to Atlassian Community! Sorry to see you are not being able to create sub-tasks or Stories under your issues/Epics. Please, try the step below so we can better troubleshoot the problem: 1 - Is the problem happening only for a specific issue in your site or is it happening for any issue? 2 -…

Hello @Gabriel Viger Thank you for reaching out. Unfortunately, JIRA does not have the ability to import Epic and task links to Next-gen projects yet because the relationship is treated differently between these types of projects(as explained on JSW-17221). We completely understand how useful this functionality would be…

Hello @Abhishree Nagesh Thank you for reaching out. Per your description, it seems you have configured an automation rule to send an e-mail containing a custom field value when your issues reach a specific status, however, you are not being able to properly add the smart value syntax to add the custom field value in the…

Hello Emmanuel, Welcome to Atlassian Community! Thank you a lot for your feedback about Jira Service desk and the detailed explanation of what you are trying to achieve. You can completely hide a specific project from the portal by performing the following steps: 1 - Navigate to the project > Project settings > Permissions…

Hello Charlie, Thank you for clearly providing the full context of what you are trying to implement. Unfortunately, both the password reset and the force login are features that can only be implemented for managed accounts, so you must have verified your domain in your Jira organization to make it happen. This method works…