Petter Gonçalves Atlassian Team

Hello @Dimitris Chatzoglou Thank you for accepting the answer and confirm it worked for you. Let us know if you have any further questions!

Hello @Francisco Gomez Balastegui Thank you for reaching out. Per your description, I understand you would like to hide some projects of your customer portal, allowing the user to create issues only a single project, which you will check and them define which project the ticket should be moved to. is that correct? Indeed,…

Hello @Esther Strom Thank you for reaching out. Indeed, I'm afraid Jira does not have an Inbuilt functionality to copy users from one group to another. We have two feature requests that would allow you to configure it: - Improve Add Users To Group Functionality - Copy all users from a group Feel free to vote and watch the…

Hello @Bauer McClave Welcome to Atlassian Community. Please, provide us with the following information so we can better understand what might be causing your issue: 1 - Are you using a Next-gen board or a Classic Board? Also, are your issues from a Classic or Next-gen project? 2 - Is the same board returning issues from…

Hello @Meghana_H Thank you for reaching out. Per your description, I understand you configured a custom field in your Jira site called "External ID". When you try to create new issues using CSV import, the issues are successfully created, however, the field "External ID" does not get filled, although you mapped a valid…

Hello @Shpendi Rakipi Thank you for reaching out. Per your description, I believe you are trying to add the Original time estimate as a JQL column in your issue navigator. Is that correct? Can you please confirm if you are using a Jira Software or Service Desk project? Also, are you using Next-gen or Classic? As you can…

Hello @Dave Menconi Thank you for reaching out. I understand that, even if you move your Next-gen issues to the right-most column of your board, they did not get a proper resolution and keep appearing as open in your board. Is that correct? I see you are using issues from a Next-gen project. Can you also let us know if you…

@Shipra_Sharma Welcome to Atlassian Community! Can you please provide us what exactly you want to achieve when connecting both applications? Are you trying to keep both systems duplicating issues and updating in real-time or would be something different? I was not able to find any third-party app that provides such…

Hello @PaulaAnton Thank you for reaching out. I checked you already have a ticket created internally with the Atlassian Standard Support. Since we need some confidential information to proceed with the investigation (Like the workflow database details), we will keep this investigation on the internal ticket, publishing its…

Hello @Brad Brown Welcome to Atlassian Community! The incoming e-mail handler of Jira Service Desk can not create internal users (Agents) when creating new issues from the e-mail, however, the default E-mail handler of Jira Software application can add your user with internal licensed access to Jira. Allow me to explain it…

Hello Cory, Thank you for reaching out. Per your description, I believe you are talking about the "Share" option you have in the issue navigator page(See screenshot below). Is that correct? If that's the feature that is not working for you, I was not able to find any bugs related to this functionality and confirmed it is…

Hello @mudita dixit Welcome to Atlassian Community! As you can see in the documentation below, the ability to add/edit javascript, HTML and CSS of Issue fields is a restricted function in JIRA Cloud application: Restricted functions in JIRA Cloud applications The reason this feature is not configurable in Jira Cloud is…

Hello @Yuliia Zhyliaieva Thank you for reaching out. Per your description, I understand you need to configure a gadget where you can display how many Story points estimated and completed that currently exists for your team, however, this should not be based on any issues/filters you already have. Instead, you should be…

@sonia.altinier Welcome to Atlassian Community! Please, allow me to provide you some details so we can better know we are on the same page: In Jira Classic Projects, Jira Issue types are global in your site can be applied to all projects, not only a single project. Better explaining, you must be a Site-admin to create a…

Hello @Andy Bell Welcome to Atlassian Community. Per your description, I understand that the notifications sent from Jira about your issue comments are not properly rendered in the e-mail. Is that correct? We have a bug about this behavior where high-resolution images are not properly rendered in Jira notifications: Adding…

Hello @Lee Hinde Thank you for reaching out. Indeed, the New issue view of Jira does not have the Service Desk request panel with the link you mentioned, however, you can see the link View request in portal at the description of the issue in the new view: That link should point you to the same portal page as the…

Hello @Dimitris Chatzoglou Thank you for reaching out. Per your description, I understand you are trying to restrict some of your external users to only access the issues they are assigned to. Is that correct? Please, follow the exact steps below to properly restrict it as you need: 1 - Add one distinct Group containing…

Hello @Arevik Akopian Welcome to Atlassian Community! Please, check the following steps to know why only this specific user does not appear in the user picker field: 1 - Check if the user is properly able to access the issue you are adding his name to. In fact, he must be configured with the following permissions under…

Hello @Falik_Sher Thank you for reaching out. Unfortunately, it is not possible to only migrate single projects between Jira cloud sites (see JRACLOUD-34307), however, you can migrate the full site and them delete the irrelevant projects from it easily. That being said, the correct steps to migrate projects between one…

Hello @brandidantzler Welcome to Atlassian Community! Indeed, it is possible to configure different workflows for a single project, each of them relating to different issue types. The whole set of workflows defined to a specific project for different issue types is called a Workflow Scheme, as you can see in the…

Hello @Ashwin Balakrishnan Thank you for reaching out. Indeed, Jira does not have the ability to clone comments when you click to clone issues, however, we clearly understand how useful this functionality would be in some cases. That being said, we created the following feature request to get this feature implemented in…

Hello @Gustav_Ruttmar Thank you for reaching out. Per your description, I understand you want to auto-create a duplicated Story when the original Story reaches a determined date. Additionally, you want a way to bulk link Stories to your Epic. Is that correct? About the creation of duplicated issues, Atlassian acquired the…

Hello Philip, Thank you for your answer. I'm afraid Javascript can not be configured to set the request type from the issue collector form since the form itself does not include the Feature request field. We have a feature request about it: - Add request type as a configurable option to the issue collector for Service Desk…

Hello Andrea, Thank you for your explanation. In fact, every single piece of work is registered as an issue in Jira, so you would need to use an issue to register the on-call shifts. better than that, you can even create a custom issue type called 'on-call hours'' to properly register your work and also report how much…

Hello @Jeanne Howe Sorry for my late reply and thank you for your reminder. We understand the value of your suggestion to only display the fields related to the project's field configuration when finishing your JQL query. Indeed, it is not currently applied in Jira Cloud. That being said, we created the following feature…

Hello @Jugal Shah Thank you for reaching out. Unfortunately, the assignee filters added at the top of your Scrum/Kanban boards are not customizable, however, we clearly understand how practical this functionality would be. That being said, we created the following feature request to get it implemented in Jira: use avatar…

Hello @Janene Pappas Thank you for reaching out. Indeed, it is not possible to select the "Hide Done" checkbox to be flagged by default in the Epic view. We clearly understand how useful this feature would be to avoid the loading time of the Epic view when you have a big amount of Done issues, so we created the following…

Hello @Shambhu Kumar Thank you for reaching out. Please, check the following steps to properly troubleshoot why your customers are not being able to access their own created tickets in Project B (Logged as a project admin): 1 - Navigate to Project B > Project Settings > Permissions > Check if the Service Desk Customer -…

Hello @Philip Colmer Thank you for reaching out. I understand you would like to automatically set a determined request type when creating an issue using the issue collector. Is that correct? I believe you can achieve it by using an Automation rule to properly set the request type once the issue is created. These would be…

Hello @Jakub Zděblo Welcome to Atlassian Community! Checking the details and screenshots you provided, I believe you are trying to import Epics to a Next-gen Project in Jira. Is that correct? If I got it right, you might be facing the following bug with Jira application: - NextGen - CSV Import - Failed to assign Epic as…