Petter Gonçalves Atlassian Team

You are welcome, @[deleted] Have a nice day.

Hello @[deleted] Thank you for reaching out. Per your description, I understand you are exporting your issues using a third-party app, however, the Epic name field is not returning any value for your Stories. Is that correct? The Epic name field is a required and exclusive field for Epic issue types. It is basically used…

Hello @[deleted] Thank you for reaching out. Per your description, it seems that your Next-gen issues are not displaying in the backlog of your Classic board. Is that correct? Can you confirm if you are using a Kanban or Scrum board? Since Next-gen boards use unique entities (Including Status), please make sure you have…

Hello @Dawn Henrich Welcome to the Atlassian Community! Per your description, I understand you are trying to get the current version number of Jira cloud application. Is that correct? Indeed, we document the latest versions of JIRA Cloud by number, however, we don't have a public place to display this information for…

Hello @khanasifm6 Welcome to the Atlassian Community! Per your description and tags, I believe you are trying to install the app Agile Programs for Jira in your Jira Cloud site. Is that correct? Unfortunately, this app seems to be only available for Jira Server application, not Cloud. If you are using Jira Server, you can…

Hello @Don.Sevcik The first method mentioned in the documentation is for Gmail, however, the second one is usable for any IMAP mail server: Also, you must click to add POP / IMAP mail server to properly use them in your e-mail Handler, just like mentioned before: Let us know if you have any specific questions about the…

Hello @Elad Ben-Noam Thank you for reaching out. It is pretty common that the Epic Burndown Report and the Epic Report consider a different number of Story points since they work in completely different ways. Please, allow me to provide you with more details: Burndown reports are calculated as "point in time" instead of…

Hello @Carboon_Wu Welcome to the Atlassian Community! Checking similar errors to the one you are facing when trying to create a new project, it seems it is caused by the Hipchat integration app, as mentioned in this thread. That being said, please backup your site and run the steps of the documentation below to completely…

Hello @Anjana Lalitha Welcome to the Atlassian Community! Per your description, I understand you want to export your defects in a CSV file to properly create a report, however, some of the fields are not getting exported. Is that correct? Can you please give us more details about the defects you are talking about? Is this…

Hello @Natalia Golikova Thank you for reaching out. Per your description, I understand that you want to schedule an automation rule to create a pre-configured number of Epic, Tasks and Sub-tasks (Linked to each other) at the start of the month. Is that correct? To achieve that, you can configure three rules and, using a…

Hello @Soporte Provenzal SAS Welcome to the Atlassian Community! Per your description, I understand you are in a free trial version of Jira Cloud application and have the following questions: What happens when you reach the 2 GB storage limit of your free Jira site? The 2 GB storage available on free tier sites is not a…

You are welcome @[deleted] Yes, I believe the best scenario here would be to use three different rules in waterfall to better organize the automation itself. Let us know if something does not work as expected.

Hello @Alexander Moskvin Welcome to the Atlassian Community! The suggestions in the link issue search of Jira displays all the recent issues you navigated. Unfortunately, it is not possible to change or customize the order or which issues should be suggested there, however, we have a feature request to allow this: Ability…

Hello @Sheldon Thank you for reaching out. As mentioned in this question, the Automation for Jira Cloud does not support the people field of Next-gen projects. In fact, Jira Next-gen has different custom fields from classic projects, which are treated as unique identities on each project and are not mapped in the…

Hello @Venkata Babji Rao Welcome to the Atlassian Community! Indeed, Jira does not have the functionality to sum the Story points from stories in their related Epics. We understand how useful this feature would be to better prioritize and work on your Epics, so we created the following feature request to get it…

Hello @[deleted] Thank you for reaching out. Per your description, I understand you are trying to sync the status of your parent issues with their related child issues, updating the parent status to Done when all their related child issues are done. Is that correct? Indeed, it is possible to achieve this goal by using the…

Hello @Sven Delmas Thank you for reaching out. Indeed, there are some bugs in Jira Next-gen that causes the CSV import/export functionality to don't work as expected. They are caused due to the Next-gen architecture which uses unique identities for each project, so they are not properly mapped in the External system…

Hello @Roee Sa'adon Thank you for your explanation. Unfortunately, it is not possible to change the default fields from the basic search in Jira. We have the following feature request to allow this change: Customize the default fields in basic issue search Feel free to vote and watch the suggestion to increase its priority…

Hello @Jiri Bures Thank you for your details. Indeed, the property I provided you is applied to both Transition and status. That being said, I'm afraid Jira doesn't have a feature to only prevent the comments in a transition, however, we have the following feature requests to add this functionality: Remove Comment field in…

Hello @MHB Unfortunately, Jira does not have an inbuilt report to return the exact statistic you want, however, there are some options you can use to achieve your need: * If you have Software development skills, you can create your own plugin as described in the documentation below: Getting started with Atlassian…

Hello @Don.Sevcik Thank you for reaching out. In order to use other e-mail addresses than the default one when creating your e-mail handlers, you must configure additional mail servers (IMAP or POP3), just as mentioned in the documentation you provided. That being said, we have a KB that described two possible methods that…

Hello @GBeirao Welcome to the Atlassian Community! Per your description, it seems that the same Sprint is displaying on two different boards (X and Y), although it should only be displayed in Board X. Is that correct? Please, allow me to provide you with some details on what can cause this issue so we can be on the same…

Hello @Roee Sa'adon Welcome to the Atlassian Community! Per your description, I understand you are trying to set default columns (fields) to display in your issue navigator when you navigate to it. Is that correct? Indeed, you have two options to configure a default set of columns: * Configure a default setting for…

Hello @Vincent van Rutten Thank you for reaching out. It is not possible today to import inactive users in Jira Cloud application through CSV. Explaining better, you have the option to create an inactive user directly from the CSV, however, the bug below will cause the users to always being imported as active or return the…

Hello @karim -Atlassway- Thank you for reaching out. Could you please provide us with the link to the documentation you saw that information? Jira Server has several versions, however, I can confirm that the latest Server versions and Cloud version display the progress of both Released and Unreleased versions, Just like…

You are welcome @Connor Hogan Have a nice week ahead!

Hello @Aaron Geister I'm glad to know you were able to solve your issue with the Atlassian Support. If possible, please post the solution in this question so it may help other customers in the Community. Have a nice week ahead!

Hello @Aaron Geister Thank you for reaching out. Can you please confirm if you are using a Classic or Next-gen project? Using a Classic project, I was able to easily create a user picker custom field (Multiple users) and select it in the Service desk workflow by following the steps of both links below: Add a new custom…

You are welcome, @Doug Let us know if you face any other questions.

Hello @Prince Suresh Kumar Thank you for reaching out. Per your description, I understand you are trying to clear the resolution of your issues to unresolved when moving them to Re-open, however, only when the previous status was cancelled/code migrated status. Is that correct? Indeed, it is not possible to achieve what…