Petter Gonçalves Atlassian Team

Hello @Rick Measham You are welcome! I believe you must be using the Old issue view. To switch to the new issue view: * Click in your profile picture at the left-bottom corner (Or top-right corner) > Settings (personal settings) * Scroll down to the Jira Labs menu and turn on the New Jira issue view If that doesn't work…

You are welcome @Uladzimir Rudnik Let us know if you have any other questions. Have a nice day!

Hello @sharmila patwardhan Yes, you should be able to move closed issues from one status to another in the Kanban board, but then the reports related to your Kanban board will not track those issues. Basically, the need to reopen an issue would be to use the kanban reports, however, If you don't need any of the reports in…

Hello @CS-Magnat Welcome to the Atlassian Community! Per your description, it seems your customers are not being able to display the same users that you can in a user picker fields. Is that correct? Indeed, Service desk customers can not search for internal users in Jira application, but only for other customers in the…

Hello @thomas.gaderer Welcome to the Atlassian Community! Unfortunately, it is not possible to search issues based on the start-date and end-date of the actual sprint or display these fields as columns in the List view. We understand that this feature would be useful in some scenarios, so we created the following feature…

Hello @Kha-Luan PHAM Welcome to the Atlassian Community! It is possible to configure a JQL query to return all Stories with a specific link type and export it to a CSV file with the fields you want, however, it is not possible to filter by the issue type of the linked issue (bug). That being said, if your issues only get…

Hello @Deepthi Soman Welcome to the Atlassian Community. I've further investigated the behavior you are facing, however, I was not able to find any previously reported bugs or reproduce the behavior you're facing in my own test site. That being said, please try the steps below so we can better troubleshoot the problem: *…

Hello @Rick Measham Thank you for reaching out. Per your description, I understand that the Story point field is not appearing in your issue navigator when open the issues in detail view (panel at the right side) and the field is empty. Is that correct? I tested the behavior you mentioned in my personal site, however, the…

Hello @Harry Bob Thank you for reaching out. Per your description and tags in your question, I understand you need a REST API method to return all the customers in a specific organization of your JIRA Service Desk Cloud. Is that correct? You can return users from a specific organization by using this REST API, replacing…

Hello @sharmila patwardhan Thank you for your details. About this sentence: We have 100s of projects in Jira which are using the same Jira instance and workflow. Our Jira admin team can not create so many issue types based on individual project needs. Actually, you would need to create only two issue types, properly…

I'm glad to know my answer helped you @Narendra Kumar Have a nice week and please let us know if you have any other questions. Regards, Petter Gonçalves - Atlassian Support

Hello @sharmila patwardhan Sorry to see you are facing some problems. Please, allow me to provide you with some concepts about the questions you have so we can confirm we are on the same page here: As you can see in the Velocity Chart documentation, This report is based on your board's column mapping. An issue is…

Hello @Alexander Welcome to the Atlassian Community! Per your description, I understand you would like to edit the text in the summary of your issue with a regular expression, however, containing the original text it was added there in the issue creation. Is that correct? Can you confirm if you are using Jira Cloud or…

Hello @ehud Thank you for reaching out. Per your description, I understand you are trying to configure an automation rule (Under project settings > Automation), however, the triggers, actions, and conditions do not display the "Story point estimate" field. Is that correct? Please, allow me to provide you some concepts…

Hello @Lee Collings Thank you for reaching out. Unfortunately, I was not able to find any other reports about the issue you are facing, so I believe it should probably be caused by an external app/extension. That being said, please provide us with the information below so we can further troubleshoot it: * Are the…

Hello @Pete Roman Welcome to the Atlassian Community! Indeed, Jira service desk projects use different language settings than Jira Software projects, since they have interactions with external users. Please, do the steps below and check if you are able to configure the default language for your Service desk projects: *…

Hello @[deleted] Welcome to Atlassian Community! Unfortunately, I believe there is no inbuilt import functionality to migrate data from Monday.com to Jira. After investigating the export features from Monday.com, I believe the best way to migrate your data to Jira would be by CSV (Excel) export/import. These would be the…

Hello @Narendra Kumar Thank you for providing more details about your need. I'm afraid Jira API does not have an endpoint to only return true or false if a user is active or not, however, could you please give us more details on how do you need this feature? If you are trying to create a script or an integration with…

Hello @rozmeen.khudabux You are welcome. Indeed, we agree with you that the roadmap feature would be a useful functionality in Next-gen and we are working to get both project templates with the same features. Talking specifically about the roadmap feature, we have the following feature request to get it available for…

Hello @Виктория Can you please send a print of your rule? Also, you mentioned that you added the parameter {{now.plusHours(8).jiraDateTime}} instead of {{now.plusHours(8)}} as I did. Can you please change the parameter and check if it worked? Additionally, I tested the rule out of business hours and it has properly worked.

Hello @Виктория Thank you for reaching out. Per your description, it seems you are looking for a way to add 8 hours ahead from the current time to a custom field when the priority is changed. Is that correct? If that's what you are trying to achieve, I believe the following rule should work for you: Let us know if you are…

You are welcome @indigoredster Have a nice weekend!

Hello @Zack Lindberg Thank you for reaching out. Per your description, I understand you are not being able to add a custom field to a newly created sub-task issue type, despite the correct screen scheme is properly configured with the custom field. Is that correct? I suggest checking the following steps to troubleshoot the…

Hello @Zach Norris Welcome to the Atlassian Community! Indeed, the parameter "issueLinkType" return inconsistent results when using the operators "!=" and "NOT IN". We created the following bug to fix this unexpected behavior: JQL issueLinkType is inconsistent when using != or NOT IN operators Feel free to vote and watch…

Olá Cleber, Bem-vindo a comunidade Atlassian! Pela sua descrição, eu entendo que você gostaria de selecionar/adicionar outros campos na parte inferior do seu relatório de Sprint, conforme a imagem abaixo. Correto? Esta requisição já foi feita anteriormente, então nossos desenvolvedores optaram por colocar a opção "View in…

Hello @indigoredster Thank you for reaching out. Indeed, the parameter contains "~" is available only for text field which works as strings, like Summary. Description, Comments, etc. We understand that this functionality would facilitate some queries, so we created the following feature request to enable this operator for…

Hello @Michael Hoffman Welcome to the Atlassian Community! I can confirm that Jira Cloud application is not ITAR compliant, due to the fact that Atlassian has not specifically designed, modified, developed, configured, or adapted any item or technology for a military purpose. That being said, Atlassian applications are…

All right @Pétur Björn Let us know the outcome of the support provided.

Hello @Robert McFeely Sorry to see that you feel this way about the way Atlassian handle and prioritize feature requests. Please, allow me to provide you with a different perspective: As you can see in our Implementation of New Features Policy, our product managers are reviewing the most requested features on a regular…

Hello @Pétur Björn Thank you for your answer. Can you please provide us with the information requested above? without the results you got from the steps I provided, I'm afraid I will not be able to give you further instructions to troubleshoot the problem. If it is possible, provide us the full scenario: * what is the role…