Petter Gonçalves Atlassian Team

Hello @sa nan Thank you for reaching out. Indeed, you can integrate Jira with Redmine by either developing your own integration app (Using Jira REST API) or using a third-party app that provides a ready integration. To integrate both applications using REST API, check the documentation below: JIRA REST API Redmine - REST…

Hello @Basak Welcome to the Atlassian Community! By the error returned, It is possible that the user is added as an internal user to Jira Application, however, not added to any product license. Please, follow the steps below to properly troubleshoot the problem: * Navigate to User management > Users and check if the user…

Hello @aduarte Thank you for reaching out. Unfortunately, Jira boards do not support multiple columns with the done status category, so it is not possible to configure multiple columns where the issue would be considered complete. We have the following feature request to implement this option: In Configure Board, allow…

Hello @Rui Rodrigues Welcome to the Atlassian Community! The property jira.text.field.character.limit controls the limit of characters in Jira applications. To prevent possible performance issues, this property is not editable in Jira Cloud application. We created the following feature request to allow the option to…

@Catherine Blieka Could you please provide us a screenshot of how the notifications are being sent/displayed to you? Please, make sure to hide any sensitive information from the screenshot.

Hello @Janene Pappas You will need to apply those settings to all the projects/issue types you want to link issues. Basically, a required field enforces your link issue to open the complete create issue screen. Giving you a practical example, let's suppose you have an issue in project A, and you want to create a new linked…

Hello @Dragass I believe you are talking about a different behavior. The behavior described in this question is about the Single sign-on functionality that automatically logs you with the account you are logged in another site. Per your description, I understand you talking about a login page that is automatically popping…

Olá Henrique, Analizando a captura que você mandou, vejo que a sua regra esta diferente da que eu recomendei inicialmente, sendo o trigger feito manualmente e as issues gerando um link para uma outra issue pre-existente. Do jeito que você criou a regra, o Smart value {{issue.summary.asJsonString}} não tem nenhuma issue de…

Hello @Shannon Griffin Thank you for the details provided. By the description of your error, it seems the system is not recognizing the sub-tasks listed in your file as sub-tasks, but as a standard-issue type. Please confirm the steps below: * Confirm that you are importing your issues to a Classic project * The Sub-tasks…

Hello @Rick Measham Sorry for this delayed response. I have escalated your issue on Friday to the Dev Team responsible for the issue detail view to run a deeper investigation and I will let you know as soon as they provide me any feedback. Additionally to that, I refreshed the Cache in the background of your Jira Site, so…

Hello @George Matthews Welcome to the Atlassian Community! Per your description, I believe you are not configured with the global permission to search for Users and groups, as explained in the article below: Unable to Browse for Users and Groups That being said, please follow the steps below to properly add yourself with…

Hello @Anastasiya Kruchkevych Sorry to see you are facing a problem to estimate your board. Can you confirm if you are using a Classic or Next-gen project? The behavior you are facing typically happen when you select the wrong field to estimate your Story points. Explaining better: JIRA has just one specific field to track…

Hello @Mandy Gaillard Welcome to the Atlassian Community. Unfortunately, it is not possible at this moment to link an Epic during the issue creation. We understand how the lack of functionality impacts the efficiency of your work, so we created the following feature request to implement this option: As a Jira Software…

Hello @Shane Welcome to the Atlassian Community! Please, allow me to provide you with some concepts and details about the hierarchy levels of Jira so we can confirm we are in the same page here: The documentation you mentioned is related to the Advanced Roadmaps application, which is an extra functionality provided in the…

Hello @Loretta Thank you for reaching out. You must first revoke the access of an organization admin before you can completely deactivate the user and remove him from your site(s). These would be the steps: * Go to your organization at http://admin.atlassian.com * Click in your organization name * In the left menu,…

Hello @rlu You are welcome! Regarding your question, the change of the e-mail address to another one will not affect the license count. Basically, the user will keep the same products and licenses as before the e-mail change. Let us know if you have any other questions.

Olá @Henrique Degan Verificando o erro retornado para você, acredito que o mesmo realmente esteja sendo causado pelos caracteres especiais no campo sumário. Dito isto, você deve utilizar o parâmetro {{issue.summary.asJsonString}} para reconhecer os caracteres especiais como parte do sumário, conforme a captura abaixo: Pode…

I'm glad my instructions have helped you @Desiree Olivito Have a nice weekend!

Hello @Catherine Blieka The batch notification is working for both Jira Software and Service desk applications, although they are sent from different e-mail handlers. 

Hello @Catherine Blieka As I mentioned before, the batch notifications are set by default in Jira Cloud, so there is no place to turn it off and on. You are probably reading the documentation related to Jira Server application, where you can turn it off and on under System > Batch notifications. If you are not receiving…

Hello @Ritesh Desai Thank you for reaching out. Please, allow me to clarify some concepts and details of Jira Application so we can confirm we are on the same page and properly troubleshoot the issue: First of all, I would like to clarify that the fact of the user e-mail is not being displayed in the Roles menu of your…

Hello @rlu Welcome to the Atlassian Community! The ability to change the e-mail of an Atlassian Account depends if the user is using a managed account or not. Allow me to explain it better: A Site-admin of a Jira site can only edit the user details (Name, E-mail, etc) of managed accounts, which are the accounts…

Hello @Desiree Olivito Thank you for reaching out. Actually, you can add fields in both the active Sprints and backlog views in the same Card layout menu under Project settings. Please, follow the steps below to add fields to your backlog view: * Navigate to your board > Click on ... > board settings > Card layout * In the…

Hello @Anand Govindasamy Welcome to the Atlassian community! The error you are facing when trying to save the widget typically happens because one of the following reasons: * The Request type selected to the Widget is not available for some reason. Try to change the "Default request type" under the Widget settings for…

Hello @kiran Goud Welcome to the Atlassian Community! Unfortunately, Jira does not have a feature to bulk delete users, however, we understand how useful this functionality would be, so we created the following feature request to implement this option for Jira Cloud: Bulk delete users Feel free to vote and watch the…

Olá, @Claudia Suster Lamento que esteja tendo problemas para deletar issues. Analizando os logs do seu erro, acredito que você esteja tendo um dos problemas relatados nas documentações abaixo com relação ao campo de Lexorank. Logada com uma conta de Administrador do Jira, execute os passos de diagnóstico descritos nas…

Hello @Gleb Kartashov Thank you for reaching out. The error you are facing can be caused by a number of different reasons. Please, follow the steps below to properly troubleshoot the issue: * If your default language is set to Russian or German (Switzerland), it's possible you might be impacted by the bug JSDSERVER-4170.…

Hello @Jovita Mathias Thank you for the details provided. That's a really weird problem... In my test instance, I followed the exact same steps as you and added a Sprint with 1 hour of duration, however, the Story points incrementing/decrementing are properly displayed in the Burndown chart report: I suggest you check the…

Hello @Shannon Griffin Thank you very much for the detailed explanation and details provided. I took a look at your CSV file and I found the following details: * The summary field is not properly filled for your sub-task issues. To properly import any issues, the summary field must contain a valid value for all issues in…

Hello @Ayendra_Gunasekara Welcome to the Atlassian Community! Per your description, I understand you would like to track the progress of your issues using two boards in your projects. Can you confirm if you are using a next-gen or Classic project? It's not possible to create multiple boards for a Next-gen project board,…