Petter Gonçalves Atlassian Team

Hello @Adriano D_Antona Thank you for reaching out. Using the google translator to check the description of the error returned to you, the pop-up message states that the current version of your Jira Server is not supported, suggesting you to upgrade to a newer version. Is that correct? If your current Confluence and Jira…

Hello @Juan Peñailillo Thank you for reaching out. You can check in our Rest API documentation the instructions and the following example to configure your REST API using Python: Additionally, since this is a question about external resource management which is usually used to integrate external apps, I believe the best…

Hello @Jørgen Gomo Thank you for the details. After reading your request a second time, I see that you want to change the reporter of the issue, not the assignee. Sorry for the confusion. That being said, please confirm if the user added to the issue custom field is a customer in your site and edit your Automation rule to…

Hello @[deleted] Welcome to the Atlassian Community! In order to further troubleshoot the problem that your users are facing with the Slack connection to Jira Service desk, please provide us with the information below: * Can you confirm what kind of access the users that are facing that error have in your Jira? Are they…

Hello @Christian Welcome to the Atlassian Community. Please, allow me to bring you some concepts and questions so we can confirm we are on the same page here: The first and most important question is: How are you configuring your incoming e-mail? I ask this question because Jira Software and Jira Service desk uses…

Hello @Daniel Bostock Welcome to the Atlassian Community. Per your description, I understand that you created an automation rule to send a notification containing the option selected for a drop-down list called "Environment", however, you are not being able to reference the field value selected using Smart values. Is that…

Hello @Varun Purohit Thank you for reaching out. The Time to first response gadget will display the number of hours taken to respond to issues for a specific project or filter you configure for it. In order to give you the exact JQL query to configure the filter as you need, can you please describe to us what issues you…

Hello @Herr Support Thank you for reaching out. Per your description, I understand that you need the whole issue history to be added when notifying a user about an issue update, instead of only displaying the information related to the update event. Is that correct? Unfortunately, Jira does not have a customization option…

Hello @Rajiv Ranjan Thank you for confirming. Anyway, the same steps provided above can be achieved in Jira Server by installing the app Automation for Jira. Feel free to try the app for free if that's an option for you. P.S: The free version of this app has some limitations, so you will need to check if that would work…

You are welcome @Felipe Corredor Have a nice weekend and good luck with your Studies to get Jira Certified!

Hello @Lesly Cracchiolo Thank you for reaching out. By the tags added to your question, I believe you are using Jira Cloud application. Is that correct? Please, allow me to provide you with some concepts so we can better confirm we are on the same page here: The feature request you provided (JSDSERVER-4642) is related to…

Hello @Felipe Corredor Welcome to the Atlassian Community! You can user Jira automation to assign a ticket based on its summary (Email subject) when it gets created, as long as you are using a classic Service desk project (Not next-gen). These would be the steps to achieve it: * Navigate to your project > Project Settings…

Hello @stucampbell Thank you for reaching out. Unfortunately, it is not possible to restrict the Epics displayed in the "Epic link" field by projects in Jira application. We have the following feature requests created to get this option implemented: Improve or limit suggestions to a set of projects when linking issues to…

Hello @Felipe Corredor Welcome to the Atlassian Community! In order to better troubleshoot the issue, please provide us with the information below: * What are the accesses/permissions of the user that is not being able to create the ticket through e-mail? Is that user an Agent in your Service desk or a customer restricted…

Hello @Luc Meels Welcome to the Atlassian Community! Since you need help with a development question, I believe the correct place to ask for assistance is in the Atlassian Developer Community: https://community.developer.atlassian.com/ The mentioned portal was specifically created for app development questions, where you…

Hello @Amita.prasad Welcome to the Atlassian Community! Yes, you can integrate your Jira Service desk with Bitbucket on Cloud, however, you must have a Jira Software subscription on the same site to make it work. If you do not intend to use the advanced features of Jira software at this moment (On Standard and Premium…

Hello @Olga Stepanova Thank you for reaching out. Unfortunately, I'm afraid it's not possible to edit the text displayed below the Request type groups in the Jira SD customer portal. That text will always display the current request types you have under that group, so a workaround to keep that text short would be to split…

Hello @Rajiv Ranjan Thank you for reaching out and for the clear description of what you are trying to achieve. I see your question is tagged as Jira Cloud. Is that the environment you are using? If that's correct, you will be able to achieve the scenario you are looking for by creating two automation rules and using smart…

Hello @Jørgen Gomo Thank you for reaching out. Per your description, I understand you want to configure an automation rule to create a new issue when an issue is created, copying the values from the original issue and adding the user selected in the user picker custom field of the original issue as the reporter on the new…

Hello @Capital Careers Thank you for reaching out. Per your description, I understand you are not receiving the confirmation email in the new email address that you added to your Atlassian Account. Follow the steps below to properly troubleshoot the problem: * Check if the IP Ranges and Domains of the documentation below…

Hello @Ricky Ogtip Thank you for reaching out. Per your description, I understand you would like to return the set of priorities ordered by the project through REST API call. Is that correct? Actually, priority options (Low, Medium, High, etc) are not restricted per project. In other words, the same priority field is…

Hello @Josh Gust Thank you for reaching out. Indeed, the inbuilt form displayed when clicking to create a sub-task have a limited number of fields. We have a feature request opened to allow Admins to select which fields are displayed in that form: Let user customize which subtask fields to see in create issue screen Feel…

Hello @Jonathan Do Thank you for reaching out. To select more users to be notified to specific tickets you can add them as customers to your Service desk project and as Request participants to specific issues: Add request participants from the issue view The customers that can be added as request participants depend on the…

Hello @Alan Jackson Thank you for reaching out. Can you please confirm if you are referring to the Plan feature provided by Advanced roadmaps? Or is that a custom field you created or a feature provided by another application? If you used the default JQL bulk operation to change the issues, I'm afraid Jira does not have an…

Hello @Stephanie Froude Welcome to the Atlassian Community! Just to ensure we are talking about the same view, I understand you have updated your Jira site to the new navigation of Jira where the application menus are placed in the page header as displayed in the GIF below. Is that correct? If that's the view you want to…

Hello @Andrew Albin Welcome to the Atlassian Community! Can you confirm if the user that is facing the problem has a valid Jira license? Or is she added only as a customer to your Service desk? Considering all the details you provided and the error message, I believe the user is probably facing the behavior mentioned in…

Hello @Olga Stepanova Thank you for reaching out. Since Jira Service desk does not have a template to manage training courses, I would like to know how you are using Jira to do that. In other words, are you using Issues/tasks to register new requests for the training courses? Also, how are you adding participants to them…

Hello @Vasavi Nagalla Thank you for reaching out. Unfortunately, it is not possible to remove the option to create Private requests in the customer portal of Jira Application. We understand how this functionality would be useful, so we created the following feature requests to implement it: Allow option to turn off private…

Hello @Yuri Nishijima Welcome to the Atlassian Community! You can easily link your Confluence Cloud to Jira Server Application by using Application links, as detailed in the documentation below: Link to Server products from Cloud The requirements to make this integration work are: * You must have administrator permissions…

Hello @Subramanya H S Thank you for reaching out. There is no hard limit in the number of options that you can add to a custom field in Jira Cloud (Select lists of Single or multiple choice), however, a custom field with a high number of options might take a while to load when typing characters on the search. That being…