Petter Gonçalves Atlassian Team

Hello Mike, Using CSV, you will need to add a single column to each label that you want to import. To do it in a different way you will need to use a different import method, as JSON.

Hello Simone, You can navigate to your profile picture at the bottom-left corner of your JIRA application and click Personal Settings. You find the option to deactivate JIRA Labs at the bottom.

Hello Mary, It depends on how your Permission Scheme is configured. You can check on the documentation below how it works: - Configuring Permission Schemes If you have any specific questions, please let us know.

Hello Jochem, I believe the plugin Automation Lite for JIRA Cloud will provide you the functionality you need. The plugin will allow your issues to be automatically moved to other Sprint/Project/team based on the transitions or any update performed with simple and intuitive configurations:

Hello Rahul, Can you confirm if you are meaning the Priority or Severity field? The reports of JIRA are usually related to the field Priority that is an in-built field which can be configured on JIRA Settings > Issues > Priorities. Can you confirm that you are using the correct field and not a posteriorly created custom…

Hello Scott, - What is the message received by the user when he tries to access the project? Or he is not able to even see it? - Is this problem happening to other projects too or the user is able to see other projects? I recommend you to check if the user is properly added to the JIRA Software application access on User…

Hello Veronika, Created date is a date-time field that will affect reports and filters if not configured properly, so I recommend you to set a value in the CSV to add the time to the issues. You can add the value 00:00 as the time.

Hello Alexis, There are some possible causes for this behavior: - Can you confirm that the Epic is properly configured with a valid resolution (Not Unresolved)? - Can you confirm that the Epic is added to a status that is mapped in the last column (the one with a green line) of the board? The board configuration only…

Hello Pablo, By default, JIRA Service Desk portal allows you to access all Service Desk projects in your JIRA site. They should be displayed on the main page of the portal with a browser option as the screenshot below:

Hello Vishal, The creation and closure process you mentioned is the default behavior of JIRA, so it should be working just like this if you create a new Service Desk. If you would like to check why your current Service Desk is working different from what is expected, I recommend you to contact our support team to further…

Hello Peter, The features you are referring to in the screenshot are Request Type groups. Unfortunately, it's not possible to filter for request type groups on JIRA, however, you can filter using the request type field (Fehler melden, Fragen zur Bedienung) by performing the query below, for example: "request type" =…

Hello Simeonc, Just to confirm, you are talking about the color of the project letters displaying there, is that correct? Please, let us know the browser you are using JIRA and confirm to us the error you are talking about.

Hello Lesa, It's possible that you have a created status with that name that is not linked to any workflow or the Linked Status has not the same name as the status defined in the workflows. You can check it by navigating to JIRA Settings > Issues > Statuses and checking if the status you need is not already listed there.

Hello Jorge, Have you updated your JIRA recently? It seems that you are facing the error regarding the article below: JIRA throws "Exception: Uncaught Error" when accessing boards Less probable, your issue can also be caused by the following problem: Cannot access Agile board: undefined is not a function or TypeError:…

Hello Deryck, Issues Created and Issue Updated notifications can be configured separated on the notification scheme of your project, so I recommend you to check if there is any missing group/role in the Issue Updated by navigating to Project settings > Notifications. Please, check the documentation below if you have any…

Hello Damon, In order to display the Sub-tasks of a specific issue-type in a JQL filter, the best option is to create a new sub-task issue type to commissions. Adding a new Commission sub-task, you could transfer the sub-tasks of your project to the new Sub-issuetype. Supposing the name of the new issuetype…

Hello Derek, If you have already deselected the labs, I would try two steps: - Try to open JIRA in a new browser and check if it keeps displaying. Also, try to disable the feature again using the same browser. - Try to login with a different user and check how the issues are displaying.

You are welcome, Paul. Please, feel free to accept my answer so it can allow other customers searching for the same functionality to vote on the request.

Hello Scott, You can check the documentation below to know how you can create and manage issue types: Adding, Editing and deleting Issue Types That being said, I would like to let you know there are no correct/incorrect issue types defined. this feature is only to let you split your issues into different concepts/types,…

Hello Alay, There are several ways to check this kind of data on JIRA. Here are some suggestions: 1 - You can check the results in the history, as you have previously mentioned 2 - Once the first test has failed, you can create a new issue to perform the second test and then relate it to the first test created, so you can…

I'm glad that I was able to help you, Legna. Please, feel free to accept my answer so it can help other customers in the community facing the same question. 

Hello Javier, 1 - The best way to select which data/department you want to display in a report is by using Filters. You can check in the documentation below how you can configure your JIRA filters using JQL: - Save your search as a Filter - Search JIRA Like a boss using JQL 2 - There is a lot of gadgets that you can add to…

Hello Renzo, Answering your questions: 1 - There are some reports on the add-on that are based on the worklog field, however, the Time in Status report is not based in any field and provide the entire time that an issue was on a determined status. 2 - I performed a test and I confirm that the Time in Status report sum the…

Hello Vishal, JIRA does not have the behavior you mentioned by default, so I believe someone has configured it using the Automation for JIRA Service desk (if you are using Service Desk) or any other kind of plugin. Can you please give us more details with screenshots on how it was configured initially so I can provide the…

Hello Scott, It would depend if the downtime was planned to perform any kind of improvement (Change request) on the server or if it is an unplanned outage (Incident). Also, I already saw some other cases where teams decided to create a new custom issue type to handle this kind of occurrence (outage), which I think is the…

Hello Kamesh, This functionality can be achieved using Automation for JIRA. Please, check below the rule you must configure:

Hello Viktar, Do you have any knowledge about REST API Calls? You can check in the documentation below how you can perform Rest API calls directly in the database to retrieve the Request Types of your Service Desk: Get Request Type REST API

Hello Borgel, As described by Andrew Here, this functionality cannot be performed by JIRA, however, you should be able to achieve this functionality by using a plugin that syncs field values, since the flag is also a Custom Field. That being said, you can try the Field Sync Add-on to achieve it.

Hello Viktar, Are you using the Server or Cloud version of JIRA Service Desk? If you are using the Server version, the database query below should give you the information you need: select * from "AO_54307E_VIEWPORTFORM"

Hello Roberto, Unfortunately, both options above are not able to be changed before the project creation, so the best option I recommend you would be to create a "template project" as you want and select the option Create with shared configuration for the next projects you create, so it will be created with the Permission…