Petter Gonçalves Atlassian Team

Hello Moses, The users outside the added group should able to see the options to edit or delete the Sprint, however, the options should be unclickable for them. If they can still click in the Edi/Delete options, the problem should be solved by checking the following options: - Confirm if the projects returned on the board…

Hello Allen, I'm not sure if I properly understood your request, but if you are trying to add a Checklist template to your automatically created sub-task, you can use JIRA Automation itself to do it. You just need to add to the description field (Or maybe other custom fields) the template of your checklist, using the same…

Hello Lionel, Which JIRA application are you using? There are different reports available depending on the JIRA application you are using: Service Desk, Software or Core. Normally, this kind of request is related to JIRA Software Application. If that's the case, we recommend you to enable time tracking on your projects and…

Hello Robb, Can you please give us more details about which of the two options I suggest you have tried and where you are blocked exactly? If possible, provide us any screenshots so we can better understand what is happening.

Hello Daniel, You can use the following REST API to return the options of a Select Custom Field: - REST API Command Also, you can optionally extract this information directly from the database, if you are using JIRA Server.

Hello Morne, Per your description, I understand that you are you trying to export your tickets with the fields you mentioned to excel for report purposes. Is that right? If that's the case, I would like to know how are you getting the time call was logged and the agent that resolved the ticket. Are you using a custom field…

Hello Olivier, Using ScriptRunner, you can try the solution mentioned by Vasiliy Zverev on the answer below: How do I set a custom field with the current date/time in a post function?

Hello Tony, Please, correct me if I've not properly understood your last answer, but you can simply remove the Participants field from your project screens if you don't want to share your issues with them since this is the only utility of this field. If you are using the Participants field only to register who is currently…

Hello Daniel, There is no date informed in the bug to fix it, however, the number of customers affected has increased the priority of the ticket, so I believe that it should not take too long. Please, feel free to provide any comments on the ticket on how that bug is affecting you so our developers can have more feedback…

You're welcome, Härri!

Hello Vatsal, Unfortunately, it's not possible t edit the columns of the release page, however, we have a feature request open to implementing it: Adding custom columns to Release Page Please, feel free to vote and watch the feature request for updates. As a workaround, you can click in the option View in Issue Navigator.

Hello Martin, The Not equals operator (!=) excludes results with empty values, so the query that you have created will return only the issues that have a valid resolution that it's not empty (Unresolved) and is not Duplicate. This is an intended behavior of JIRA, as you can check in the feature request below: Not equals…

Hello Robb, Unfortunately, there is no Gadget with this kind of functionality. The best we can recommend you would be to post the text on Confluence and then use the Confluence Gadget to publish it on JIRA Dashboard or use the plugin Custom Content for Jira, that allows you to add images and web pages to your Dashboard. 

Hello Ann, Can you confirm if you are properly added to any projects with the permission Administer projects on the permission scheme? Have you already created some Projects?

Hello Stacey, As you can see in the answer of Nic Brough, Labels are intended to be completely free format for the users to tag things in any way they want, so there's no reduction in freedom for your users. We have a feature request to consider this functionality in the future:…

Hello Bhuwanesh, Can you specify to us if the "X-ray" and quality center(ALM12) you are mentioning are JIRA instances? What are the applications you are talking about? If that's the case, you can follow the steps in the documentation below: Migrating Jira applications to another server

Hello Stuart, Have you tried to completely delete the user and recreate it from scratch to check if the invite e-mail is received? Please, ensure that you flagged the option to send the e-mail. Atlassian e-mail servers automatically blacklist an e-mail address in case the first invite e-mail has not been received for…

Hello Daniel, Unfortunately, the behavior you mentioned is a bug in the new Issue view which was already reported to our development team: - Wiki Style Renderer does not work for custom fields That being said, I believe that Atlassian development team is currently working to fix it. Please, feel free to watch the reported…

Hello Kris, Please, follow the steps in this tutorial: Azure Active Directory integration with JIRA SAML SSO by Microsoft If you are stuck on any step of this documentation, please let me know.

Hello Iddi, The feature described in the tutorial is related only to the Service Desk application. That being said, you must first add your workflow to a Service Desk project in order to add the Approval flag option to your workflow statuses. Can you please let me know if it works for you?

Hello Patricia, Just to confirm: The wrong notifications are happening for not logged in customers?

Hello Abhishek, Thank you for your answer. I perfectly understand the way you are describing your stories and I particularly agree with it. My only suggestion is that you could add topics to your description, describing the steps you want to change and the reason (if it's necessary) for the implementation. You can also…

Hello Patricia, In order to change the language (text) of the confirmation e-mail, you must navigate to your project > Project settings > Custom Notifications and change the text for the Created Request template:

Hello Nicholas, Thank you for your answer. Actually, you can search JIRA application for specific Keywords or Keys similar to JIRA search with the macro I mentioned: Can you please better specify to us if you need something different from it? Digging a little bit further on this, I found out that our current implementation…

You are welcome, Manikanta. We will be waiting for your update.

Hello Manikanta, The functionality number 1 can be achieved by JSU, however, the second functionalities you mentioned can be achieved using ScriptRunner. Here's a documentation with instructions to create the code on Script Runner and set a Field based on another Field's value using Conditions: Script Runner Conditions

You are welcome, Andrew. Have a nice day!

Hello Nicholas, You can use the JIRA Macro functionality to search JIRA issues as you need. Refer to the documentation below: - JIRA Issues Macro

Hello Manikanta, All these simple Automation Rules can be performed with the add-on Automation Lite for JIRA (300 free executions p/ month). Please, check the example below:

Hello Shalakak, The rest API you mentioned is the correct one and should be working on JIRA Server too. Can you please confirm if you have properly configured the URL before the API call (http://www.example.com/rest/api/2/user/search?username=%25) and if you have the proper permissions to perform the Rest API? You can also…