Petter Gonçalves Atlassian Team

Hello Dave, You can try the plugin Time Reports for Jira Cloud. It has a report that describes the exact time an issue has spent on each status:

Thank you for your feedback, Karri. I'm glad to know my instructions has helped you. Have a nice day!

Hello Toby, Unfortunately, this functionality is not available for JIRA right now. It was requested before as you can see in this Feature request, however, it was not implemented because there are several Browser plugins that already provide it and due to the several numbers of JIRA translations it would prove very…

Hello Rebecca, I believe that the error you are facing is being caused by the custom field # that you added to your CSV file. # is also a character on JIRA import, so if you indeed have a custom field with this name you can import it by using Custom field (#): Product,Issue Type,Custom field…

Hello Scott, For your first request, you can create a Select list (Cascading) Custom field where you will be able to configure options inside the options of the list (inception). To auto-assign an issue based on the last option selected from the Cascade field, you can use the add-on Automation for JIRA and configure the…

Hello Aisha, I'm not sure if this functionality can be achieved using JMWE, however, I was able to implement it using Automation for JIRA. This plugin has 300 free executions per month and does not need any code to perform automation. Please, check the screenshot below to know how I configured the rule that would work for…

Thank you for letting us know how you managed to solve your issue, Vineela. Have a nice day!

Hello Millie, The internal interface of JIRA Service Desk is used only to create internal tickets where customers interactions would not be performed. To interact with customers, the correct approach would be to create the ticket using the Service Desk portal, however, we understand that some issue fields and actions can…

You are welcome, Alison.

Hello Alison, Are you using JIRA Server or Cloud? There is an add-on called JIRA Suite Utilities that provide the validator I mentioned. It's added by default to JIRA Cloud, however, this add-on is paid on the Server version. If you are using JIRA Server, you can install the add-on in the link below: JSU - Suite Utilities…

You are welcome, Karri. Please, let me know if you find any blockers performing those steps.

Hello Alison, You can use Validators to implement this functionality: Navigate to your project > Project Settings > Workflows > Click to Edit your Workflow Select the last transition of your workflow and click Validators: Then, add the Field Required Validator to the last transition of your workflow, selecting the field…

Hello Karri, Per your question: How do I clear a sprint board, w/o roll over, and not use 'Done'? If you perform the steps I mentioned, the issue will be considered Done in the Sprint (It will be cleared), but you will still be able to keep it in the workflow as Open and create a new release to add the issues. For example,…

Hello Constance, I think you should be able to add comments to issues using the script provided in the following post: - Auto-Comment with Script Runner Groovy Script Can you please check if it works for you?

Hello Karri, I'm not sure if I properly understand your question, but JIRA Software will consider that an issue is "Done" when it moves to the last column of the board, as you can see in this documentation: * The single right-most column will always be green, representing items in a 'successful' state. That being said, you…

Hello @Craig Miles, Thank you for your feedback. I completely understand your frustration, however, I would like to let you know that the new Issue View is still on BETA version, so our developers are still implementing functionalities to it. Basically, our developers are creating a new simple view, evaluating what kind of…

Hello Eric, As you may know, the new view of JIRA is still on Beta, so our developers are still implementing new functionalities to it. About the create issue button you mentioned, we have already created a new feature request to implement it as you can check below: - Add the create issue in epic button to Jira new issue…

Hello Vineela, I'm not sure what is the plugin that provides you with this post function, but have you already tried the plugin Component Watcher for JIRA? It's free and I guess it will provide you with the information you need more efficiently.

Hello Jane, The linking issues drop-down is customizable, you just need to type gg in your keyboard when you are in your JIRA (To open the search bar) and type Issue Linking or navigate to JIRA Settings > Issues > Issue Linking. You can add all kind of links you want on that page ('must be done before', 'must be done…

Hello Victor, Per your description, it seems the link option is not appearing only for some projects, but properly working on others. Is that right? I'm aware of two possible ways to disable issue link: 1 - By Permission (As mentioned before, Project settings > Permissions) 2 - By disabling the Issue Linking on your entire…

Hello William, You are correct to say that Request types are not available to be mapped to sub-task issues. As you can see in this documentation, sub-tasks can only be used on the backend for internal discussions and can not be used to interact with customers in the portal. Also, we have a feature request opened to map…

You are welcome, Melissa! Have a great day you too. :)

Hello Melissa, As you can see in this documentation, you can use JIRA REST API to configure a script to return the auditing events of the category User Management. To build such a Script, you will need someone familiar with JSON format, however, I believe it should not be too hard to implement at all with the proper…

Hello Melissa, The Audit log session provides you with the users that have been added/deactivated/deleted from your JIRA, however, it also provides other kinds of logs from your site. That being said, you can export your Audit log (CSV) and use the Event category to select only the events related to user management, so it…

Hello Melissa, The Audit Log provide you with the users that have been added/deactivated/deleted in your JIRA site, however, it also provides you other kinds of actions in your site. That being said, you can export your audit log and filter it using the Event category column to display only the logs related to User…

Hello Victor, Have you checked if you have the permission to link issues in those projects? To confirm it, you must ask a project administrator to navigate to project settings > Permission and check if your user is properly added to the Link Issues Permission:

Hello Micha, I believe this is something you can achieve using EazyBI. Please, take a look at the answer of @Zane eazyBI Support in the following post: - EazyBI - How many times two specific transitions happen in current month? I'm not sure if EazyBI allows you to perform the report mentioned for specific issues if that's…

You are welcome, María. Have a nice week.

You are welcome, Rafael. Have a nice week.

You are welcome, Venkateswara. Have a nice week. :)