Petter Gonçalves Atlassian Team

Hello Gikku, Thank you for raising this question. Unfortunately, JIRA does not provide a Sprint picker custom field, however, the inbuilt field called Sprint provide this functionality on JIRA. That been said, can I know what is the goal you are trying to achieve that can not be performed with the own Sprint field? We will…

Hello Jens, Thank you for your feedback. Indeed, testing from my side in the version 7.12.2, I was not able to reproduce this issue with the Radio button, so I believe it was fixed in the later versions. Have you checked if this is happening for every radio button you try to use or only for this specific one? Additionally,…

Hello Ryan, Welcome to the Atlassian Community! That's a really strange behavior you have here. By default, you should be able to switch your issue's priority between any level, as you can see in my own site below: Are you using JIRA Cloud or Server? Can you please let us know what kind of project you are working on and…

Hello Poorvi, Welcome to the Atlassian community! Have you performed all the steps of this documentation? Per the description, After creating the bug in JIRA, if you return to TestLink window and add the ticket number, you would be able to manage your JIRA bugs from within your test management software. I think that you…

Hello Matthias, Welcome to the community! I'm not aware of any native JIRA feature that you can use to return the next three releases, however, you can use Script Runner to return the issues that are going to be released on a determined time range, if your releases always take the same time to be deployed. Explaining…

Hello Jelena, Thank you for your feedback. Could you please provide us more details of the steps you took to reproduce the issue? - What is the browser you are using? Did it reproduce when you use other browsers? - Are you using the new issue view or the old one? Did it reproduce on both? - What is the date picker field…

Additionally, we have two feature request already created to implement this feature: - New Jira Issues View - Change Text fields (multi-line) Location or resize right-hand side view - New JIRA View . keep Important fields permanently on the left-hand side of issue view Please, feel free to vote and watch both feature…

Hello Kevin, Thank you for raising this question with us. As you can see in this answer, the new issue view available for Next-Gen projects is still a lab feature, so our developers are still working to implement new features. That being said, It's not possible at this moment to move the fields from the right panel to any…

Hello Matthew, Actually, my recommendation would be to enforce users to transition an issue and use the comment box in the transition screen to put their feedback, so you could configure the SLA timer based on the status it was transitioned to. The instructions I explained in step 2 are to ensure the following behavior:…

Hello Philip, Absolutely! Please, feel free to raise as many questions as you want! We have several community champions that may have experienced the same questions as you and also the Atlassian team that can give you any insights about it. Also, our answers on the community are public, so it will help other customers…

You are welcome, Max. I'm sorry to hear that this workaround is not feasible for your team. I hope our developers can fix this bug soon. Have a nice day!

Hello Vijayan, Thank you for raising this question. What are the issue types that you are currently working in your Sprint? Can you confirm if you have Tempo plugin installed on your site? Sometimes, the wrong field Time Spent from Tempo plugin is configured in the project screens instead of the inbuilt Time Spent field of…

Hello Trevor, That's strange. The import seems to be properly working for me. Just to ensure we are not facing any incompatibility with special characters here, can you try to import the Epic Name without the hyphen (-)? Try the following format: Issue Type,Epic Name,Summary,Epic Link Epic,myepic,Build a car, We will be…

Hello Vincent, The problem you returned to you happens when you are not an Administrator on one of both applications (JIRA or Slack) and try to enable the Slack Integration into JIRA. As you can see in the article below, the Global Administration Permission is required on both applications: - JIRA for Slack Can you please…

Hello Matthew, Thank you for raising this question. Per your description, it seems that you would like to start/stop the timer based on the group of the users that commented on the issue. This operation is not involving any customers, but only internal users from different departments. is that correct? Unfortunately, JIRA…

Hello Jan, Thank you for raising this question. Can you please let us know what is the plugin you are using to perform the integration? Here are the two most used plugins: - Jira Cloud for Slack (Official) - Slack Jira Integration The first option is the official solution provided by Atlassian and the second one is from a…

Hello Meera, Could you please provide us the CSV file you are trying to import but removing the confidential information of it? In a fast look, I believe that the problem is the special character "#" containing on the Link field. Can you please remove it and try to import it again? We will be waiting for your answer to…

Hello Soundariya, Actually, we don't have any plans to move complex projects or enforce a migration to the next-gen projects. The Classic and Next-gen templates are two different options, for two different scenarios and two different purposes. However, if the new features that will be implemented on Next-gen start to…

You are welcome, Brian. Have a nice week.

Hello Dana, Thank you for contacting our Community channel. As you can see in this answer, the new issue view available for Next-Gen projects is still a lab feature, so our developers are still working to implement new features. That being said, It's not possible at this moment to move the fields from the right panel to…

Hello Siva, Thank you for raising this question. Unfortunately, it is not possible to create conditions in the create transition because the time of verification of a condition in a workflow is before the execution of the transition, so it can not be scheduled to run before the first transition of the workflow. That being…

Hello John, Indeed, our developers are still working on the New Issue View () to implementing features based on our customer's feedback. That being said, the ability to reorder or change fields position is not available in the new issue view yet, however, we have raised a feature request to implement it: - Provide the…

Hello Jennifer, This error usually happens when there are two Atlassian accounts involved and the user is trying to log in using an email address (E-mail A), the SAML response is delivering it correctly, but somehow the SAML ID link is tied to another Atlassian Account with other e-mail (E-mail B). The reason for the error…

Hello Jennifer, Thank you for raising this question. JIRA application has a huge variety of features and possibilities which I personally would not be able to list in a comment of a community question. Honestly, if I did this without knowing for what purposes you are using JIRA, most of my tips could not be that useful for…

Hello Peter, Thank you for raising this question. Unfortunately, it's not possible to create new IMAP Mail Servers using the same domain as the default incoming e-mail of JIRA. This functionality is only available for JIRA Service Desk application and it works on a per-project basis. However, you can add new custom e-mails…

Hello Matt, Thank you for your feedback about this lack. Unfortunately, the Next-gen project template is indeed limited to the text field with 255 characters. In fact, our developers are still implementing features for this new project template. For now, we recommend you to watch and vote on the feature request we opened…

Hello Arbak, Thank you for raising this question. Unfortunately, I'm afraid that JIRA does not have such functionality, however, there are a few options to achieve it by using some plugins. Per your description, the best option to copy the QA user from the Epic when creating a task issue would be using the plugin…

Hello Fredrik, Thank you for raising this question. The release Burndown chart will automatically display the estimation you have configured to your Stories (as you mentioned, the predefined expected velocity) against the current progress on your Stories, so you can easily check if your actual progress is falling behind or…

Hello Eduard, Thank you for your feedback about this lack. Indeed, we've identified this problem a while ago and reported it as a bug to our development team: - Issue detail view: unable to add icons to "Description" field Our developers have already verified it and are currently working to implement a fix. Please, feel…

Hello Brian, Thank you for raising this question. Unfortunately, I believe JIRA does not have an inbuilt functionality to automatically create issues when a simple one with a specific type is created, however, I'm aware of some plugins that you can use to perform it. My recommendation would be to use Automation for JIRA…