Petter Gonçalves Atlassian Team

Hello Mark, Thank you for contacting Atlassian Community! I understand that you are looking for a custom field that would properly render HTML syntax on your JIRA issues, is that correct? Unfortunately, HTML syntax is a restricted function on the Cloud platform, once this feature creates an XSS vulnerability that could…

Hello Iana, Welcome to Atlassian Community! In order to integrate both JIRA and Slack, the user performing the integration must be an Admin on both platforms (JIRA and Slack). The administrator rights are required because JIRA the integration will share any information from the specific projects integrated, not applying…

Hello Michael, Thank you for raising this question. Unfortunately, you can not add more than two transitions to be displayed out of the workflow drop-down in the issue view, however, you can decide which transitions you want to be displayed there. To do this, you will use the opsbar-sequence property in the transitions of…

Hello Jon, You can create an Automation rule like the one below: Here are the steps describing how this automation would work: * When an issue is transitioned * It will check if this was a story and if it moved to “Done” (using a JQL condition) * Branch off for the epic of that story * → Now for this epic, use a related…

Hello Marc, Thank you for your feedback regarding this behavior. The Issue Layout menu was not implemented yet for Service Desk projects, that's why the option at the detail view is taking you to a blank page. In fact, this is a confusing and not expected behavior on JIRA, so we have created a bug reporting this problem:…

Hello Austin, Welcome to Atlassian community. Can you confirm to me if you are using a Classic Project or a next-gen project on JIRA? 1- If you are using a classic project, you can perform the following steps to add a custom quick filter (Applicable for both Kanban and Scrum boards): - Navigate to your board and click on…

Hello Charlotte, Thank you for contacting Atlassian Community. When you talk about JIRA permissions, there are two basic kinds of general permission: Global Permissions This one is related to specific features on your JIRA instance: Administer Jira, Browse users and groups, Share dashboards and filters, Manage group filter…

Hello Niladri, Welcome to Atlassian Community. Once you already can rename sub-tasks with any names you want (Story, bug, etc), I think that the pain point you are talking about is the limited hierarchy levels available on JIRA, have I understand that properly? Putting my thoughts in a few words about your feedback, I can…

Hello Ankith, Thank you for contacting Atlassian Community! Please, just confirm to me that I have properly understood your requirements: 1 - You would like to link features to initiatives as child/parent 2 - Link user stories to Features as child/parent 3 - Link Stories or Tasks to User Stories as child/parent and add a…

No Problem, Isaac! Thank you for the clarification. If it happens again, please try to clear the cache of your browser and restart it or use a different one before reaching out to us, just to ensure that you are not facing a cache problem. Also, Provide us the platform you are using (Cloud or Server) so we can better…

You are welcome, Rui! I wish a happy new year for you and your loved ones. Cheers, Petterson Gonçalves - Atlassian Community

Hello Philip. Thank you for contacting Atlassian Community. I understand that you are trying to import Epics in an existing project and link some tasks to it, however, once you don't have the issue key of the tasks, you would like to link the tasks using another common field value like Summary, for example. Is that…

Hello Issac, Thank you for contacting Atlassian community! Can you please give us more details about the issue you are facing? where's the grayed out sidebar you mentioned? Can you please send us a screenshot of it? We will be waiting for your answer to better understand your problem and help you out.

Hello Andrew, Thank you for contacting Community! Are you using a Classic or a next-gen project to organize your work? Actually, the reports from JIRA software are based on the filter used in the Board. For next-gen projects, the board's filter is not editable, so the reports will only be related to the project itself as…

Hello Joshua, Thank you for contacting community. Unfortunately, it's not possible to delete system workflows from JIRA since they will always be used when creating a new issue type or status from scratch. In fact, system workflows are native on JIRA to make sure that new issue types and statuses are added to a valid…

Hello Daniel, Thank you for contacting Atlassian Community. Unfortunately, the only way to import the QA contact and other custom fields from Bugzilla to JIRA is using the CSV functionality as described in the documentation you mentioned. That been said, we understand that would be a valid improvement if JIRA supported the…

Hello Adam! Thank you for the explanation. In fact, you would be able to apply the SLA to your new bug ticket if it is also allocated to a Service Desk project. You only would need to create a new SLA goal for the bug issue type. There are no plugins that would implement SLAs to Software Projects, that's why I Would like…

Olá Leon, Bem-vindo a comunidade Atlassian! Poderia nos dar mais detalhes sobre o que você quer fazer exatamente? Olhando suas capturas, eu entendo que você gostaria de criar uma nova tarefa no seu projeto de software para registrar algum atraso, igual você fez em seu projeto de business, porém esta tendo dificuldades para…

Hello Daniel, Welcome to Atlassian community! It's not possible yet to move custom fields from the right panel to any other section in the new issue view. In fact, the New issue view of JIRA is still a lab feature, so our developers are still gathering customers feedbacks and working to implement new features to it. That…

Hello Sachin, Just to better understand your request, the "Start Date" field you have mentioned is a custom field you created or one of JIRA default field? Although JIRA does not have an inbuilt functionality to perform it, there are some plugins that you can use to achieve that. My recommendation is Automation for JIRA,…

Hello Thomas, Thank you for raising this question. I believe that eh add-on Epic Sum Up would be the best approach to achieve this feature, as JIRA currently does not have an inbuilt functionality to sum the estimation from sub-task and stories to the related Epic. That being said, I would like to know more information…

Hello Madhu, As mentioned in this documentation, since you are referring to the Filter subscription e-mail, I believe that you should be able to edit that line by opening up your JIRA distribution, and navigating to the following paths: * The WEB-INF/classes/templates/email/ of the <jira-application-dir>in your JIRA…

Hello Scott, Unfortunately, JIRA does not have the validator you are looking for, however, I believe this functionality can be achieved by using ScriptRunner plugin. You will need some skills with groovy scripting to achieve it that you can find in the documentation below: - Simple Scripted Validator Examples Also, you can…

Hello, Welcome to Atlassian Community! Unfortunately, JIRA does not have the functionality to automatically create a story when an Epic is transitioned, however, you can achieve it using some plugins. My recommendation is to use Automation for JIRA and configure a rule like this: Automation for JIRA (Server) Automation for…

 Hello Victor, thank you for raising this question. The field Story points was changed in the new issue view to Story Point Estimate. In fact, it is the same field with a different name. To add it to your New Issue Detail view, navigate to your board Click on the three dots icon (...) > Board settings > Issue Detail…

Hello Chris, That's strange, once I can not reproduce this problem in my own Cloud Instance. I wonder if it is not being caused by any add-on on your site. Provide, provide us with the following information so we can better analyze and try to reproduce the problem: - A video or the screenshot displaying how you are typing…

Hello Adam, Thank you for raising this question. SLAs are specifically designed for Service Desk platform, so I'm afraid it's indeed not possible to configure SLA metrics to Software projects. Instead, the expected way to work with software development bugs and stories are using the time tracking with the Sprints of Scrum…

Hey Chad! Thank you for your feedback. Indeed, I completely understand your point on how confusion this feature can cause. That been said, you are more than welcome to give your feedback to our developers by raising a feature request here: - https://jira.atlassian.com Please, add this community topic to the feature…

Hello Shirley, I understand that you would like to return all issues that are under an Epic from a different project than yours. Is that correct? You can use the Script JQL Functions from ScriptRunner plugin to configure the following query: project = yourproject and "epic link" is not empty and issueFunction in…

Hello Swarna, Thank you for your answer. As you can see on the answer provided by @[deleted] on this question, you can use the following script to copy the Affect version from Epics: import com.atlassian.jira.ComponentManager import com.atlassian.jira.issue.CustomFieldManager import com.atlassian.jira.issue.MutableIssue…